Question Mouse Issues

[connor.j2000]

Bought a new 240Hz monitor and been fine aside from once or twice, I lose sight of the bar underneath open applications on the Windows taskbar

Last night I was playing CS2, I had been for a few hours with no issues, and my mouse suddenly stops working properly. Only about 75% of the clicks register and holding click just stops working after a second or so. So I'm in gunfights on CS2 and my gun stops firing when I spray. My mouse is a Razer Basilisk.

Restarted game, hard & soft restarted PC, installed Razer Synapse, changed refresh rate back to 60Hz, unplugged new monitor, swapped mice, swapped USB ports, nothing seems to fix it.

Any ideas? I'm hoping it's as simple as doing a PC reset but worried it's a PSU or hardware issue.

UPDATE: Just tried one of the USB ports at the front of the case. It seems to be happening less now but same issue. Really frustrating.

 

[helpstar]

update the motherboard´s BIOS
which other hardware are you using?

 

[connor.j2000]

update the motherboard´s BIOS
which other hardware are you using?

I've just reset the CMOS and refreshed Windows and still having the same issue.

i7 9700k
RTX 2070 SUPER
MSI MPG Z390 GAMING EDGE AC
Corsair Vengeance RGB 16GB DDR4-3200

Razer Basilisk Mouse
Razer Ornata V2 Keyboard
HyperX Cloud II Wired Headset

 

[helpstar]

is the pc overclocked?
did you update the BIOS yet?
all drivers updated, like intel chipset, intel management engine, Intel rapid storage and nvidia.com gpu driver?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity (just to be sure nothing went wrong while windows was installed)
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

 

[connor.j2000]

Was

is the pc overclocked?
did you update the BIOS yet?
all drivers updated, like intel chipset, intel management engine, Intel rapid storage and nvidia.com gpu driver?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity (just to be sure nothing went wrong while windows was installed)
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

Was overclocked yes, not anymore as I removed and replaced CMOS.

All drivers were up to date yes.

Will go through all these now and report back.

 

[helpstar]

check temperatures as well while under load for some time

 

[connor.j2000]

is the pc overclocked?
did you update the BIOS yet?
all drivers updated, like intel chipset, intel management engine, Intel rapid storage and nvidia.com gpu driver?

to have a look what the problem could be:
run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity (just to be sure nothing went wrong while windows was installed)
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us...em-files/bc609315-da1f-4775-812c-695b60477a93

clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)

check the hard drive for errors with its manufacturer´s tool and if available, update the firmware

https://www.userbenchmark.com/UserRun/67036393

 

[connor.j2000]

Currently doing a harder reset of windows as last time I kept files.

 

[PEnns]

You said you swapped mice.

Are both (new and old) by the same manufacturer?

 

[connor.j2000]

You said you swapped mice.

Are both (new and old) by the same manufacturer?

One is pretty new, Razer Basilisk. Other is an old Logitech mouse.

 

[connor.j2000]

check temperatures as well while under load for some time

Also just tried the same mouse on another PC and same issue.

So that mouse does the same thing on 2 PCs

But I also tried another mouse which also does the same thing on my PC