Hello everyone,
I have an issue on my laptop that has Windows 10 installed (Lenovo Y50-70) with my connected USB-mouse (Steelseries Sensei). At random times, the mouse cursor freezes and I cannot use the connected mouse anymore. The laptops touch pad keeps working. My headset, which is also connected via USB, also keeps working and is not affected in any way.
I am having a very hard time making this issue reproducible and also the steps that I need to take so that the mouse works again. In most cases, when I disconnect the mouse and reconnect it, it will work again. However, during the last few hours of testing this issue, I also had cases where that did not work. Uninstalling the mouse from the device manager did not work either, restarting the PC did not work. I booted into another OS that I have on dual boot (Ubuntu) and there it worked fine. More or less sporadically I got the mouse to work again in Windows.
I also noticed that the mouse often has mini freezes before the final, permanent freeze.
The mouse very consistently freezes when I try to play a game. It almost always freezes within 1 minute of starting the game and doing something in it. Often, when the mouse freezes ingame, it enters this hard-to-recover state mentioned above where unplugging and replugging it does not fix it.
When the mouse is in its frozen state, Windows does not seem to recognize that. In the device manager the mouse shows up as running and working fine.
When the mouse is in this hard-to-recover state, unplugging and replugging it makes it show up in the Human Interface Devices in the device manager, where it's marked with an warning sign. It says that the device could not be started, error code 10. Not sure if the last point is of any use, I think that's just a follow-up issue of whatever happened before the freeze.
I have already done the following things trying to fix the issue:
I have been using this mouse for two years on my desktop PC, without any issues. It's the first time using it on this laptop and it's the first time in a longer time (2ish years) that I use this laptop to play a game.
I think I have access to another laptop, but because the mouse only really consistently freezes in the game, I think it might be related to stress/heavy loads or something. I can't install games on the other laptops that I could possibly access, so that would be hard to reproduce.
The fact that the mouse also sometimes crashes under windows makes me believe it's not the specific game that is at fault, so there is that.
If any of you have any idea what else I could test, I would gladly do so. I think this is a very niche and probably not a fixable issue, but by trying whatever might come to your guys mind I might end up fixing it.
Thanks a lot for reading and have a nice evening!
I have an issue on my laptop that has Windows 10 installed (Lenovo Y50-70) with my connected USB-mouse (Steelseries Sensei). At random times, the mouse cursor freezes and I cannot use the connected mouse anymore. The laptops touch pad keeps working. My headset, which is also connected via USB, also keeps working and is not affected in any way.
I am having a very hard time making this issue reproducible and also the steps that I need to take so that the mouse works again. In most cases, when I disconnect the mouse and reconnect it, it will work again. However, during the last few hours of testing this issue, I also had cases where that did not work. Uninstalling the mouse from the device manager did not work either, restarting the PC did not work. I booted into another OS that I have on dual boot (Ubuntu) and there it worked fine. More or less sporadically I got the mouse to work again in Windows.
I also noticed that the mouse often has mini freezes before the final, permanent freeze.
The mouse very consistently freezes when I try to play a game. It almost always freezes within 1 minute of starting the game and doing something in it. Often, when the mouse freezes ingame, it enters this hard-to-recover state mentioned above where unplugging and replugging it does not fix it.
When the mouse is in its frozen state, Windows does not seem to recognize that. In the device manager the mouse shows up as running and working fine.
When the mouse is in this hard-to-recover state, unplugging and replugging it makes it show up in the Human Interface Devices in the device manager, where it's marked with an warning sign. It says that the device could not be started, error code 10. Not sure if the last point is of any use, I think that's just a follow-up issue of whatever happened before the freeze.
I have already done the following things trying to fix the issue:
- Uninstalling / Reinstalling the mouse in the device manager
- Reinstalling the drivers
- Using a different USB-port
- Deactivating the energy saving options regarding USB-devices in the energy saving plan that I am using
- Deactivating any option that allows the PC to turn off devices to save energy in the device-manager for the Human Interface Devices, Mice and other pointer devices and USB-Controller entries
I have been using this mouse for two years on my desktop PC, without any issues. It's the first time using it on this laptop and it's the first time in a longer time (2ish years) that I use this laptop to play a game.
I think I have access to another laptop, but because the mouse only really consistently freezes in the game, I think it might be related to stress/heavy loads or something. I can't install games on the other laptops that I could possibly access, so that would be hard to reproduce.
The fact that the mouse also sometimes crashes under windows makes me believe it's not the specific game that is at fault, so there is that.
If any of you have any idea what else I could test, I would gladly do so. I think this is a very niche and probably not a fixable issue, but by trying whatever might come to your guys mind I might end up fixing it.
Thanks a lot for reading and have a nice evening!
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