Mouse/Keyboard disabled in Windows 7 Install

[ian.broxmeyer]

The mouse and keyboard work in BIOS. It is only when we get to the windows 7 install screen. When it asks for a language and keyboard setting, the mouse and keyboard turn off. I have tried USB 2.0 ports, but nothing seems to work.


Motherboard/BIOS:
ASrock AB350M

 

[Calvin7]

Specification for motherboard list one supported OS:
OS- Microsoft Windows 10 64-bit

If you want Windows 7 be prepared for limited Microsoft support. There are several guides available on getting it to work and the USB problem. Have you done a search for a guide?

AMD Ryzen Win7 ISO Guide | Overclockers Forums
How To Get Ryzen Working on Windows 7 x64 | AnandTech

 

[remi.andre.helgheim]

you're keybord will work at startup. go in bios->advanced-> and enable legacy USB support and PS/2 Simulator.