Mouse not functioning after Windows Setup

[Werepig]

I have just finished a computer build for a friend of mine and I have run into a rather annoying issue. His mouse will not work whatsoever on any program. I shows up, it functions on the desktop, but as soon as he opens a program it "unfocuses" the program, making it go that light gray that makes it unresponsive, but no clicks work. We have tried a fresh reinstall of Windows, we have reinstalled all of the drivers, but to no avail. One thing that has worked is when we turn off all Microsoft Services, however even when doing so, it only works some of the time. When it does work, the mouse is slow and extremely unresponsive. I believe it may be a combination of hardware and software issues but when he tried it with a mouse that was confirmed to work, he had the same issues.

 

[jay.wooster]

Was it a fresh build with no migrated parts from any other system ? Has the BIOS been updated yet ?

 

[terry4536]

Did you do a fresh install of Windows? If not then do so.

You may need to update the motherboard BIOS, particularly if it is a Ryzen processor.

Apart from that, you can download the driver for the mouse from the mouse manufacturer. Most are pretty much plug and play, but not all of them (especially wireless ones).

 

[terry4536]

Also try a different mouse. Try changing the batteries if it is wireless. Clean the sensor on the bottom of the mouse with air first and then use a cotton swab and some iso-propyl alcohol.

 

[Werepig]

It is a new windows install but I will try updating the BIOS since it is ryzen and checking for drivers on Asus website even though it is wired. Also all parts are brand new.