Mouse not working after upgrade to Windows 10.

[vlcmdude]

I did the free upgrade to Windows 10 from Windows 7. When I reached the Windows 10 welcome screen, none of my USB peripherals were working. Plugging in a ps/2 keyboard let me get past the welcome screen and into the desktop, where my USB keyboard started working. I'm guessing the drivers were able to install here. My Logitech G402 is still not responding though, along with any other mice I try. Drivers aren't available online for this mouse for some reason. What should I try?

 

[mcnumpty23]

are they plugged into usb 3.0 ports?

if so try them in usb 2.0 ports

my g502 didnt need any drivers to work

 

[vlcmdude]

Tried in 2.0 ports, still nothing. Seems like it's more of a Windows 10 issue than specifically a G402 issue, since my keyboard wasn't working at first either. Keyboard works fine in the BIOS.

 

[mcnumpty23]

thats always been an annoying thing with windows your keyboard works in the bios no driver needed yet windows needs a driver to use the same keyboard

try installing the logitech gaming software not sure if that contains drivers

 

[Solandri]

One of the common annoyances I'm seeing with Windows 10 on the customers' computers I support is that it seems to prefer Microsoft's Win 10 drivers over manufacturer's Win 7/8 drivers. The most frequent issue I've seen so far is a device (usually a printer) which worked fine in Win 7/8, worked fine when they upgraded to Win 10. The one day Win 10 does an update and the device stops working. I do some digging and find its driver has been replaced by a Microsoft driver which has no idea how to talk to the device. I've seen this with printers, scanners, network cards, and even a laptop's integrated graphics.

So try checking your motherboard or computer vendor's website and look for Windows 10 drivers, especially Win 10 USB drivers. My hunch is that Windows 10 saw that your original manufacturer drivers were old, said "Microsoft has newer drivers that were made just for Win 10, so I will install those instead", except the Microsoft drivers don't actually work.

In theory you could just reinstall the original Win 7/8 drivers. But on one of the computers I did that on, Win 10 kept auto-updating to the Microsoft drivers again. There used to be an option to tell Win 10 not to update a particular device driver. That worked for about a month. But in the October Win 10 update, that option was either removed or moved to a new location. I haven't been able to find it since. Meaning the only sure fix is to install manufacturer-provided Win 10 drivers.

 

[vlcmdude]

One of the common annoyances I'm seeing with Windows 10 on the customers' computers I support is that it seems to prefer Microsoft's Win 10 drivers over manufacturer's Win 7/8 drivers. The most frequent issue I've seen so far is a device (usually a printer) which worked fine in Win 7/8, worked fine when they upgraded to Win 10. The one day Win 10 does an update and the device stops working. I do some digging and find its driver has been replaced by a Microsoft driver which has no idea how to talk to the device. I've seen this with printers, scanners, network cards, and even a laptop's integrated graphics.

So try checking your motherboard or computer vendor's website and look for Windows 10 drivers, especially Win 10 USB drivers. My hunch is that Windows 10 saw that your original manufacturer drivers were old, said "Microsoft has newer drivers that were made just for Win 10, so I will install those instead", except the Microsoft drivers don't actually work.

In theory you could just reinstall the original Win 7/8 drivers. But on one of the computers I did that on, Win 10 kept auto-updating to the Microsoft drivers again. There used to be an option to tell Win 10 not to update a particular device driver. That worked for about a month. But in the October Win 10 update, that option was either removed or moved to a new location. I haven't been able to find it since. Meaning the only sure fix is to install manufacturer-provided Win 10 drivers.

Thanks for all the info, this is really helpful. It doesn't look like there are any Windows 10 drivers for my motherboard (Asus P8Z68-V LE), so I guess I'm out of luck until Microsoft decides to do something about this driver issue?

 

[mcnumpty23]

no your mouse should work

my old board was a pz68-v pro gen 3

all the usb ports worked fine on it even though asus page showed no windows 10 drivers

you could try driverpack solution online it excels at finding drivers

just go to advanced install and untick the software it suggests so it only does the drivers

used it lots and far as i know as long as you untick the software--its web browsers etc--it doesnt install any unwanted nasty stuff or make you do this,do that to get your drivers

 

[mcnumpty23]

or download the intel chipset drivers far as i remember they control the usb 2.0 ports

and its asmedia for the usb 3.0 ports

 

[vlcmdude]

Cool, I'll give those a shot as soon as I get home.

 

[mcnumpty23]

its a pretty similar board to my old pz68 one so see no reason it wont work

the guy i sold it to is using windows 10 64bit on it as well with no issues

 

[vlcmdude]

Tried all the solutions above and no change. My USB keyboard stopped working again as well. Anyone have any other solutions?

 

[vlcmdude]

I'm now noticing that all my USB ports in the device manager have a yellow exclamation next to them and say "The software for this device has been blocked from starting because it is known to have problems with Windows. Contact the hardware vendor for a new driver. (Code 48)". Updating the ASMedia drivers did nothing.