Mouse pad program?

[Kidscamp11]

So I just bought an open boxed Asus laptop from Best Buy. Seems good until I try to use the mouse pad. It's not working so I figure it's locked. I try unlocking it and I can't so I looo up various ways to do it. I've come to the conclusion that I don't have a mouse pad program? Because the touch pad option is not in settings.

 

[ThatVietGuy]

What make/model is the laptop.

And do you mean by "unlocking it"?

 

[Kidscamp11]

What make/model is the laptop.

And do you mean by "unlocking it"?

The model is Q504UAK. And you know, some laptops have a touch pad lock/unlock option. I've tried fn + f9 and it just said "touch pad locked" I've also went into the manager settings to check the touch pad drivers but there literally wasn't anything that said "touch pad" or "mouse pad"

 

[ThatVietGuy]

Did you try installing the track pad drivers - https://www.asus.com/us/Laptops/Q504UA/HelpDesk_Download/

 

[Kidscamp11]

Did you try installing the track pad drivers - https://www.asus.com/us/Laptops/Q504UA/HelpDesk_Download/

Not yet because I didn't know where to look. I'll try it once it says finished restarting and let you know what happens