[SOLVED] Mouse randomly stops.

[webaddictdesigns]

Hi,

Anyone know why my mouse will sometimes randomly stop and then come back on maybe. The power on the mouse is on when it stops. I've already tried different USB ports. Other mice work fine. I disabled turning off to save power on USB devices. As soon as I added another ssd yesterday this started to happened.

I've tried using different cords for the ssd and I also tried different ports. Drivers are up to date on the computer and USB devices. Sounds like that mouse has a problem doesn't it? Well I don't think so because it worked fine before installing another ssd. I remember this happening with a HDD also I had as an extra HDD.

Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
                 Language: English (Regional Setting: English)
      System Manufacturer: Gigabyte Technology Co., Ltd.
             System Model: GA-78LMT-USB3 R2
                     BIOS: Award Modular BIOS v6.00PG (type: BIOS)
                Processor: AMD FX(tm)-8350 Eight-Core Processor            (8 CPUs), ~4.0GHz
                   Memory: 16384MB RAM
      Available OS Memory: 16366MB RAM
                Page File: 6236MB used, 26513MB available
              Windows Dir: C:\WINDOWS
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
           DxDiag Version: 10.00.17134.0001 64bit Unicode


Logitech G300s Optical Ambidextrous Gaming Mouse – 9 Programmable Buttons, Onboard Memory usb

EVGA 650 N1, 650W, 2 Year Warranty, Power Supply 100-N1-0650-L1

Logitech G430 Gaming Headset usb

Western Digital External HDD 600+gb usb

Cooler Master SickleFlow 120 - Sleeve Bearing 120mm Green LED Silent Fan for Computer Cases, CPU Coolers, and Radiators x4

Logitech Wireless Keyboard K350 usb

CyberPower EC350G Ecologic UPS System, 350VA/255W, 8 Outlets, ECO Mode, Compact usb

SanDisk 1TB Ultra 3D NAND SATA III SSD - 2.5-inch Solid State Drive - SDSSDH3-1T00-G25

SanDisk 500GB Ultra 3D NAND SATA III SSD - 2.5-inch Solid State Drive - SDSSDH3-500G-G25

SoundOriginal PC Motherboard Internal Speaker BIOS Alarm Buzzer (3pcs/Pack)

Monitor Name: Generic PnP Monitor
       Monitor Model: 32PFL3403D
          Monitor Id: PHLD04B
         Native Mode: 1920 x 1080(p) (60.000Hz)
         Output Type: HDMI

Monitor Name: Generic PnP Monitor
       Monitor Model: VE198
          Monitor Id: ACI19EA
         Native Mode: 1440 x 900(p) (60.016Hz)
         Output Type: HDMI

Card name: NVIDIA GeForce GTX 1060 6GB
        Manufacturer: NVIDIA
           Chip type: GeForce GTX 1060 6GB
            DAC type: Integrated RAMDAC
      Display Memory: 14234 MB
    Dedicated Memory: 6052 MB
       Shared Memory: 8182 MB
        Current Mode: 1920 x 1080 (32 bit) (60Hz)

Description: Microphone (Logitech G430 Gaming Headset)
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: USBAUDIO.sys
         Driver Version: 10.00.17134.0001 (English)
      Driver Attributes: Final Retail
          Date and Size: 4/11/2018 18:33:46, 151552 bytes

------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 96.0 GB
Total Space: 476.9 GB
File System: NTFS
      Model: SanDisk SDSSDH3500G ATA Device

      Drive: K:
 Free Space: 685.2 GB
Total Space: 953.9 GB
File System: NTFS
      Model: SanDisk SDSSDH31000G ATA Device

      Drive: L:
 Free Space: 598.6 GB
Total Space: 610.5 GB
File System: NTFS
      Model: WD 6400AAC External USB Device

      Drive: E:
      Model: HL-DT-ST DVDRAM GH24NSB0 ATA Device
     Driver: c:\windows\system32\drivers\cdrom.sys, 10.00.17134.0137 (English), 6/14/2018 23:36:47, 159744 bytes

 

[Ralston18]

Please update your post to include full system hardware, OS, and software specs.

What make and model mouse are you using? What other USB devices do you have (i.e., extra HDD, external)?

Are you using any sort of USB hub - unpowered or separately powered?

 

[webaddictdesigns]

Please update your post to include full system hardware, OS, and software specs.

What make and model mouse are you using? What other USB devices do you have (i.e., extra HDD, external)?

Are you using any sort of USB hub - unpowered or separately powered?

Updated

 

[Ralston18]

Does that Western Digital external HDD have its' own power source?

I am thinking that the overall USB load may be too much. You might need an external USB hub that has its' own power source.

 

[webaddictdesigns]

Yes it has it's own power source. Maybe it is the mouse? Just hard to imagine it is since it worked fine before. I'm using another mouse with no problems.

 

[R_1]

boot to linux on a usb drive. test the mouse in a new environment.if software in windows is causing the issues the mouse will work in linux. if it does not work in linux it is the mouse.
download Rufus and a distro of linux, use rufus to extract the linux iso onto the USB. boot to the USB and check the mouse.

 

[Ralston18]

Could be the mouse. Do, indeed, test the mouse on another computer. If the problem follows the mouse then you have identified the source of the problem, i.e., the mouse. As to what could be wrong with the mouse will take some additional troubleshooting if at all practical.

Could be just something breaking/broken. General age, wear and tear, some low end component reaching EOL (End of Life).

 

[webaddictdesigns]

Hi,

Sorry I've not posted in a day or so. But I wanted to try something out and test it. I believe I've fixed it. I bought Razer Surround Personalized 7.1 Gaming Audio Software PRO about 5 years ago and it has worked fine.

I'm guessing and I'm pretty sure it conflicted with my G430 Logitech headset when I bought it. I'm not sure why though. I uninstalled the Razer software. So far it seems to have fixed the issue with the cursor stopping sometimes.