Hi all,
I’m having a frustrating issue with my SteelSeries Aerox 9 Wireless Mouse and would appreciate any insight or troubleshooting tips from the community.
Bought it somewhere in 2023-04
Problem Description:
What I Tried So Far:
Additional Details:
My Concerns:
Any advice is greatly appreciated—thanks in advance!
I’m having a frustrating issue with my SteelSeries Aerox 9 Wireless Mouse and would appreciate any insight or troubleshooting tips from the community.
Bought it somewhere in 2023-04
Problem Description:
- The mouse powers on and all buttons/side keys and battery function as normal.
- The sensor, however, barely tracks movement (cursor barely moves, is erratic, or not registering at all), even though the mouse appears to be detected by Windows and SteelSeries GG software.
What I Tried So Far:
- Rebooted the system and tested on another PC—same result.
- Tested both wireless and wired mode (with original cable) – issue persists.
- Tested different surfaces and mouse pads – same result.
- Cleaned the sensor window externally with a microfiber cloth, and visually inspected for dust or debris.
- Carefully used compressed air (upright, short bursts, not upside-down, and not shaken beforehand) as recommended by SteelSeries, and made sure mouse was off and unplugged.
- Inspected the sensor area with a flashlight—no obvious residue or foreign objects seen, and sensor window appears clear.
- Confirmed all software/drivers/firmware are up to date.
- Checked for physical damage—none visible, the mouse has not been dropped or exposed to liquid spills.
- Mouse is IP54 rated and was powered off during cleaning, so unlikely to have liquid ingress.
Additional Details:
- The buttons, scroll wheel, and RGB all function as normal.
- Mouse powers on, connects via dongle or cable, and charges fine.
- Only the sensor movement tracking is broken or severely degraded.
My Concerns:
I made sure to follow SteelSeries’ recommended cleaning procedures. The mouse is IP54 rated, was powered off and unplugged during cleaning, and there was no visible liquid or residue.
- I’m curious if the sensor can become misaligned, fogged up, or otherwise fail in a way that’s not obvious from outside.
- Has anyone experienced this kind of sensor-only failure with a SteelSeries mouse?
- Could compressed air really damage the sensor, or is this likely a hardware fault?
- Is there a way to further inspect or fix the sensor at home, or is RMA/warranty my only real option (Not that I have one anymore as I'm already passed over 2 years 3 months or so)?
- Are there any advanced troubleshooting steps I can try before giving up on the sensor? As the mouse didn't came cheap.
Any advice is greatly appreciated—thanks in advance!
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