mousepad not working

[Jasmine_1]

hi got a es1-512 laptop here my mousepad does not work when i use a
external mouse it works fine but when i unplug it. it disappears
can someone help me out here really need it thanks

 

[Darkbreeze]

Have there been any recent hardware or software changes to the system? Did the touchpad ever work since you've had it? Did it just stop working recently or has this gone on for a while, or happen after something inside the unit was replaced?

 

[Jasmine_1]

ok so i installed window 8.1 pro it worked before that

 

[Darkbreeze]

I would need the full model number of your laptop. There should be a product label on the unit, probably on the back or under the batter on the laptop, with a longer model number that includes a few more numbers after the es1-512

 

[Jasmine_1]

M52394 i think it is thanks

 

[Jasmine_1]

do you mean es1-512 COGA

 

[Darkbreeze]

No, that's not it. It should be something like es1-512-c1pw, es1-512-c965, es1-512-c9y5, es1-512-p84g or something similar, along those lines. The es1-512 is the base model number, but there should be a sub model number as part of the full model number that specifies exactly what hardware is used in your particular unit. There may also be an express service ID tag that would specify the hardware as well.

 

[Darkbreeze]

do you mean es1-512 COGA

Yes, this might be it. Let me check.

 

[Darkbreeze]

That's not bringing anything up either, neither is es1-512-C0GA, with a zero instead of an O. Acer is terrible about product support and model numbers on non-US models. Are you in a different country?

 

[Darkbreeze]

What is the model series, like, Acer One, Acer Aspire, etc.

 

[Jasmine_1]

aus i am in um i looked at acer website but it doesn't have the driver for it
dam

 

[Jasmine_1]

Acer Aspire

 

[Darkbreeze]

Ok, but there is like Acer Aspire 1500, Aspire 1430 and 1430z, and about fifty other Aspire series models. That doesn't even include the hardware specific model number but should get us within the same family which probably uses similar hardware for the touchpad.

The first thing I'd try is going into control panel, device manager and look for any hardware with a symbol next to it. It will probably be listed under the "mice and other pointing devices category" or under "human interface devices". If there is one that stands out, right click on it and select "update driver software" and then "update automatically" to see if windows can locate a driver for the touchpad on it's own. I'll look further into this while you try that.

 

[Jasmine_1]

ok i tryed that before but thanks for you help anyway i look into
it a bit more

 

[Darkbreeze]

This thread may be useful to you as well, as it addresses the exact same issues you are facing.

http://community.acer.com/t5/Legacy-Laptops-and-Netbooks/Aspire-ES1-512-26SJ-Touch-Pad-not-working-no-driver-available/td-p/331912

 

[Jasmine_1]

nope i maybe have to reinstall it

 

[Darkbreeze]

That's exactly what was indicated in the last post on that thread. If you read that closely it explains one potential reason why, but that might not apply to your particular situation.

 

[Jasmine_1]

it works ones i read the thread more i needed to install the IO Drivers thanks for your help

 

[Darkbreeze]

No problem. Very glad you got it sorted out.