MSI All-in-One PC where is my geforce???

[cayolargo79]

almost 2 years ago i bought this AIO MSI from newegg.ca
https://www.newegg.ca/Product/Product.aspx?Item=N82E16883152212

I'm very bad with computer and i never used this computer for gaming.
Now my son is on that age where he tries same game and i noticed that quality was very bad. at the beginning i thought was my computer fault. being 2 years old maybe was already too bad. but than i was looking video on YouTube of people playing with better resolution with computer worst than mine.
at the end i found out that i have only a intel HD 5600 as graphic card.
i went trough 1000 posts and i understood that same of this computers has both graphics card: GeForce and intel. and looking all the answer i tried every single thing.
my GeForce seams doesnt exist.
i went on msi website trying to download drivers from there.
i went to NVidia website trying autodetect my GeForce.
i tried install GeForce panel.
always same answer. Can't install it because there are not GeForce in my computer.
i tried 1000 software to detect my hardware. no one find the GeForce.
i contacted newegg and they sent my complain to the vendor.
I just wonder if I got a lemon!
is this GeForce integrated too as the intel or she needs to be plugged in? because if that is the case I'm sure I'm missing her and I can complain for sure because i got a scam.
different if the switch is broken or all the entire graphic card.

 

[DSzymborski]

If there's a problem or they sent you the wrong PC, you needed to contact the vendor two years ago, not today. They may help you, but they don't have to at this point; a defective item or a wrong item isn't a scam.

I'd recommend finding a local shop that can assist you in-person.

 

[cayolargo79]

I'm not sure.
again, if something is broken you are right, but if something is missing means they sold the wrong item and looking just now the rights in Ontario i read:

Misrepresentation
It’s illegal for the business or individual to give you false information about themselves or the product or service they offer. Some examples of misrepresentation include:
claiming that they have licences, accreditation or certification when they don’t
showing fake safety certification or accreditation for an item
stating that the product is a certain grade, style, model, or quality when it isn’t
promising to deliver a service or product when they know or should know that it’s not possible
recommending unnecessary repairs or replacements to items


this is why i would like to know if the GeForce in this computer is integrate as the intel or needs be plug.
I don't want to open this AIO. If is not integrate there is a good chance the GeForce is missing and was illegal for them sell different than advertised

 

[DSzymborski]

I'm not sure.
again, if something is broken you are right, but if something is missing means they sold the wrong item and looking just now the rights in Ontario i read:

Misrepresentation
It’s illegal for the business or individual to give you false information about themselves or the product or service they offer. Some examples of misrepresentation include:
claiming that they have licences, accreditation or certification when they don’t
showing fake safety certification or accreditation for an item
stating that the product is a certain grade, style, model, or quality when it isn’t
promising to deliver a service or product when they know or should know that it’s not possible
recommending unnecessary repairs or replacements to items


this is why i would like to know if the GeForce in this computer is integrate as the intel or needs be plug.
I don't want to open this AIO. If is not integrate there is a good chance the GeForce is missing and was illegal for them sell different than advertised

Take a deep breath and read the entire webpage that you're obviously copying-and-pasting from.

Fraudulent misrepresentation is a legal term related to deliberately making a false, misleading or deceptive statement.

[...]

If you have a contract with a business or individual that has misrepresented their product or service, you can withdraw from the contract within 1 year.

You never took the time and effort when you made the purchase to verify what you had. You cannot say that Newegg didn't make a good-faith effort to fix your problem, because you never inquired about a problem. And it's now two years later.

I guarantee you'll have a better chance of Newegg deciding to help you out if you ask them in a calm, professional manner rather than playing fake internet lawyer and sending a rant about "scam!" and "illegal!"

 

[vrumor]

If its an AIO its basically a laptop, hardware wise. The graphics are either a mobile version of some geforce card or it just has integrated Intel graphics. It isnt missing, and im sure they didnt sell you the wrong product. It may just not work, maybe it never did. But 2 years later its going to be hard to convince anyone you got hosed.

 

[cayolargo79]

that talk about contracts.
I'm sure for goods is different.
I don't want to play lawyer but here we talking about wrong items.
how many people trust companies and they getting scam like this? that is not right expecially if we talk about brands as MSI.
what if i buy a Ferrari and i never have a problem. after 2 years i bring to the mechanic and he discover there is an audi engine.

I'm sure there is some right about customers that don't expire

 

[cayolargo79]

If its an AIO its basically a laptop, hardware wise. The graphics are either a mobile version of some geforce card or it just has integrated Intel graphics. It isnt missing, and im sure they didnt sell you the wrong product. It may just not work, maybe it never did. But 2 years later its going to be hard to convince anyone you got hosed.

this is why i want to be 100% sure before write a replay.
is it missing or not working?!
if not working i take all the fault

 

[DSzymborski]

that talk about contracts.
I'm sure for goods is different.
I don't want to play lawyer but here we talking about wrong items.
how many people tryst companies and they getting scam like this? that is not right expecially if we talk about brands as MSI.
what if i buy a Ferrari and i never have a problem. after 2 years i bring to the mechanic and he discover there is an audi engine.

I'm sure there is some right about customers that don't expire

No, there's a contract here. There's a contract when you ask someone at a counter for a cheeseburger and they give it to you for $5. There's an offer, acceptance, consideration, mutual obligation. Some contracts needs to be written, but this isn't one of them.

The problem is, that you *still* don't know what the issue is here. You don't even know what's in your PC, whether something's working, or whether you have the wrong model, and you're going on about scams and laws. Which is why you need to talk to a local shop to see what the actual issue is before you can do anything about it. I can't imagine anyone having the patience required to try and walk you through this kind of thing over the internet.

Best of luck to you. Next time you make a purchase, I'd strongly advise you to not wait two years to seeing if you got what you paid for.

 

[cayolargo79]

that talk about contracts.
I'm sure for goods is different.
I don't want to play lawyer but here we talking about wrong items.
how many people tryst companies and they getting scam like this? that is not right expecially if we talk about brands as MSI.
what if i buy a Ferrari and i never have a problem. after 2 years i bring to the mechanic and he discover there is an audi engine.

I'm sure there is some right about customers that don't expire

No, there's a contract here. There's a contract when you ask someone at a counter for a cheeseburger and they give it to you for $5. There's an offer, acceptance, consideration, mutual obligation. Some contracts needs to be written, but this isn't one of them.

The problem is, that you *still* don't know what the issue is here. You don't even know what's in your PC, whether something's working, or whether you have the wrong model, and you're going on about scams and laws. Which is why you need to talk to a local shop to see what the actual issue is before you can do anything about it. I can't imagine anyone having the patience required to try and walk you through this kind of thing over the internet.

Best of luck to you. Next time you make a purchase, I'd strongly advise you to not wait two years to seeing if you got what you paid for.

when you talk about local store, should i bring to MSI center? there is one on my way to work.
what do you think?

 

[DSzymborski]

that talk about contracts.
I'm sure for goods is different.
I don't want to play lawyer but here we talking about wrong items.
how many people tryst companies and they getting scam like this? that is not right expecially if we talk about brands as MSI.
what if i buy a Ferrari and i never have a problem. after 2 years i bring to the mechanic and he discover there is an audi engine.

I'm sure there is some right about customers that don't expire

No, there's a contract here. There's a contract when you ask someone at a counter for a cheeseburger and they give it to you for $5. There's an offer, acceptance, consideration, mutual obligation. Some contracts needs to be written, but this isn't one of them.

The problem is, that you *still* don't know what the issue is here. You don't even know what's in your PC, whether something's working, or whether you have the wrong model, and you're going on about scams and laws. Which is why you need to talk to a local shop to see what the actual issue is before you can do anything about it. I can't imagine anyone having the patience required to try and walk you through this kind of thing over the internet.

Best of luck to you. Next time you make a purchase, I'd strongly advise you to not wait two years to seeing if you got what you paid for.

when you talk about local store, should i bring to MSI center? there is one on my way to work.
what do you think?

I was thinking of a local PC shop, but if you have an MSI center, that's even better.

 

[cryoburner]

Have you tried opening Windows Device Manager (Right-click the Start menu and select "Device Manager"), and checking if the 960M is listed under Display Adapters? I've heard of driver updates causing graphics cards to no longer be detected by the system, which might have potentially happened here.