MSI AMD Radeon R9 390 low fps and performance

[illiterate16]

I've had my computer build from scratch for about 10 months and I've always had performance issues but never bothered trying to figure out what's wrong until now. In games like Fallout 4 and GTA5 I average between 30 and 50 FPS but even goes lower than that sometimes. Here is my system information:

Computer Information:
Manufacturer: MSI
Model: MS-7850
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i5-4690K CPU @ 3.50GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3500 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon (TM) R9 390 Series

DirectX Driver Name: aticfx32.dll
Driver Version: 16.300.2311.0
DirectX Driver Version: 8.17.10.1474
Driver Date: 18 July 2016
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon (TM) R9 390 Series
VendorID: 0x1002
DeviceID: 0x67b1
Revision: 0x80
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 23.62" x 13.39" (27.13" diag)
60.0cm x 34.0cm (68.9cm diag)
Primary Bus Type Not Detected
Primary VRAM Not Detected
Supported MSAA Modes: 2x 4x 8x

Memory:
RAM: 16332 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 3814879 Mb
Largest Free Hard Disk Block: 3299192 Mb
OS Install Date: Dec 31 1969
Game Controller: XInput Controller #1 detected
VR Headset: None detected

I am sure I should not be getting such bad performance from this build. What are some possible causes and solutions for the issues I am facing?

 

[MrN1ce9uy]

Overheating is always a concern. Install some sort of hardware monitoring software to check your temps and cpu/gpu usage while in-game.

 

[illiterate16]

Overheating is always a concern. Install some sort of hardware monitoring software to check your temps and cpu/gpu usage while in-game.

http://imgur.com/a/jc2Zx

That is my usage and temps. Not sure really they should be at. Are those bad and if so is it enough to affect my performance that badly? If that's likely the cause, what can I do to keep the temperature down?

 

[shood247]

GPU should not be hitting 94 degrees if it is running at stock clocks. You appear to have a cooling issue.

 

[MrN1ce9uy]

GPU should not be hitting 94 degrees if it is running at stock clocks. You appear to have a cooling issue.

I thought the same thing. But it appears that the R9 390 is supposed to maintain 94C under load http://www.tomshardware.com/answers/id-2763167/390-average-temps-load.html

 

[shood247]

GPU should not be hitting 94 degrees if it is running at stock clocks. You appear to have a cooling issue.

I thought the same thing. But it appears that the R9 390 is supposed to maintain 94C under load http://www.tomshardware.com/answers/id-2763167/390-average-temps-load.html

http://i.imgur.com/sKdjeT2.png

The gpu will throttle down to cool it self to safe temps...if your temps arent good. You probably need to manually set fan speeds to 100% or re-seat the heatsink and apply new thermal paste. I'd get in contact with your cards manufacturer and ask them if they believe there to be a fault.

 

[illiterate16]

I have a large fan blowing on high directly into the intake fan on my computer and the max gpu temp is still at 92.

 

[shood247]

I have a large fan blowing on high directly into the intake fan on my computer and the max gpu temp is still at 92.

Who is your card manufacturer? Google a review of it and look for the temperature page to see what you should be getting. For example https://www.bjorn3d.com/2015/06/msi-r9-390-gaming-8g-amd-300-series-with-a-custom-kick-from-msi/4/ this card is at 72 under load. Expect to run a few degrees above what they get in the review.

EDIT: re-read the title. I'd call or email MSI and ask them for their opinion on those temperatures. They will probably RMA it but if you want and feel confident doing so you could ask them if you can attempt to reseat and re-apply thermal paste yourself.

 

[illiterate16]

I have a large fan blowing on high directly into the intake fan on my computer and the max gpu temp is still at 92.

Who is your card manufacturer? Google a review of it and look for the temperature page to see what you should be getting. For example https://www.bjorn3d.com/2015/06/msi-r9-390-gaming-8g-amd-300-series-with-a-custom-kick-from-msi/4/ this card is at 72 under load. Expect to run a few degrees above what they get in the review.

EDIT: re-read the title. I'd call or email MSI and ask them for their opinion on those temperatures. They will probably RMA it but if you want and feel confident doing so you could ask them if you can attempt to reseat and re-apply thermal paste yourself.

I called MSI customer support. The guy seemed unhelpful and I told him of the terrible performance and constant 94 degree temperatures and he said they could replace it because it's still under warranty but the 94 degree temperature constantly is "normal" and I would have the exact same results if they replaced it. He said the bad performance is definitely due to "other factors" in my PC.

 

[shood247]

I have a large fan blowing on high directly into the intake fan on my computer and the max gpu temp is still at 92.

Who is your card manufacturer? Google a review of it and look for the temperature page to see what you should be getting. For example https://www.bjorn3d.com/2015/06/msi-r9-390-gaming-8g-amd-300-series-with-a-custom-kick-from-msi/4/ this card is at 72 under load. Expect to run a few degrees above what they get in the review.

EDIT: re-read the title. I'd call or email MSI and ask them for their opinion on those temperatures. They will probably RMA it but if you want and feel confident doing so you could ask them if you can attempt to reseat and re-apply thermal paste yourself.

I called MSI customer support. The guy seemed unhelpful and I told him of the terrible performance and constant 94 degree temperatures and he said they could replace it because it's still under warranty but the 94 degree temperature constantly is "normal" and I would have the exact same results if they replaced it. He said the bad performance is definitely due to "other factors" in my PC.

It will be interesting to see if it is fixed with a new card.

 

[illiterate16]

I have a large fan blowing on high directly into the intake fan on my computer and the max gpu temp is still at 92.

Who is your card manufacturer? Google a review of it and look for the temperature page to see what you should be getting. For example https://www.bjorn3d.com/2015/06/msi-r9-390-gaming-8g-amd-300-series-with-a-custom-kick-from-msi/4/ this card is at 72 under load. Expect to run a few degrees above what they get in the review.

EDIT: re-read the title. I'd call or email MSI and ask them for their opinion on those temperatures. They will probably RMA it but if you want and feel confident doing so you could ask them if you can attempt to reseat and re-apply thermal paste yourself.

I called MSI customer support. The guy seemed unhelpful and I told him of the terrible performance and constant 94 degree temperatures and he said they could replace it because it's still under warranty but the 94 degree temperature constantly is "normal" and I would have the exact same results if they replaced it. He said the bad performance is definitely due to "other factors" in my PC.

It will be interesting to see if it is fixed with a new card.

Yes thank you both for your help with this. Should I keep this thread open to update when I get the replacement, or close it and start a new thread if I still have issues?

 

[shood247]

Did a new card fix it?