Question MSI Gaming Laptop Unrecoverable Crash on GPU-heavy Workloads, and if subjected to a Physical Impact.

[Blazin9Re4per]

I have a 3-year-old MSI Pulse GL76 11UEK gaming laptop with an RTX 3060 6GB card, and in the past few weeks, I have experienced an unrecoverable crash issue under the following scenarios.

1. Whenever the laptop experiences a physical impact (not on itself, even on the desk), it crashes. This was the first issue noticed a few months ago.
2. Then, a similar crash occurred when playing GTA IV after increasing the graphics settings, a month ago.
3. Now, when playing any game (Tried with Dying Light and The Witcher 3), the laptop crashes similarly.
4. It's also not limited to games, but to any GPU workload, I assume, since encoding a video through Handbrake caused the same crash.

• The crash is unrecoverable even with Ctrl+Alt+Del. The screen freezes in the last frame, and sometimes, blue and red dot-like marks appear across the screen in a matrix-like pattern. The screen flickers randomly once the laptop has crashed, and in some cases, only the top quarter of the screen shows the final frame while the rest do not show any output.
• Since the crash is unrecoverable, the power button needs to be pressed and held for the laptop to turn off, and the laptop can only be turned on after a minute or 2 has passed. Otherwise, even though the laptop powers up, it will not boot up upon pressing the power button.
• I noticed that before the crash during gaming, the GPU temperature had risen over 80 degrees Celsius.
• At one time, the crash resulted in the Blue Screen of Death after an impact on the desk.
• I should also mention that, before all of this, I gave the laptop for service 5 months ago.

Can someone please explain to me the cause of this? Google Drive Folder Containing Images Related to the Issues

 

[Lutfij]

Welcome to the forums, newcomer!

Using GPU-Z do you see any fields with zero(0)'s? As for Device Manager do you also see the discrete GPU flagged with a yellow exclamation mark with an error code 43?

Is the laptop on the latest BIOS version?

Moved thread from Systems section to Laptop Tech Support section.

 

[Blazin9Re4per]

Welcome to the forums, newcomer!

Using GPU-Z do you see any fields with zero(0)'s? As for Device Manager do you also see the discrete GPU flagged with a yellow exclamation mark with an error code 43?

Is the laptop on the latest BIOS version?

Moved thread from Systems section to Laptop Tech Support section.

Hi.

I have never used GPU-Z before, but I'll try it out and let you know the output. But in Device Manager, the discrete GPU is not flagged with a yellow exclamation mark. Also know that the BIOS version of the laptop is up-to-date.

 

[Blazin9Re4per]

Welcome to the forums, newcomer!

Using GPU-Z do you see any fields with zero(0)'s? As for Device Manager do you also see the discrete GPU flagged with a yellow exclamation mark with an error code 43?

Is the laptop on the latest BIOS version?

Moved thread from Systems section to Laptop Tech Support section.

I tried running GPU-Z as you advised, and when the GPU is not being utilized (system idle), all 5 sensor values of Memory Used, GPU Load, Memory Controller Load, Video Engine Load, and Bus Interface Load had 0% values. But when running a game (Dying Light 1) for a short period (since running it for a longer period will crash the system), only the Video Engine Load value was noticed to be at 0%. I have included the screenshots taken on GPU-Z in this Google Drive Folder. They were taken after the game was closed, so the current value displayed in all those would still be zero, but the graphs for each show the utilization.