Discussion MSI laptop broken hinge -- weak design

May 9, 2019
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For those who own an MSI laptop, especially if it has the 17" screen, beware of a weak hinge design. The hinges are adjusted too tight by the manufacturer and the metal hinges are attached to thin plastic on the back cover. You can guess the result. Apparently broken hinges are a common problem and MSI is not addressing the issue. My computer is still under warranty but they won't honor it because the back cover (where the hinges attach to) is considered a "cosmetic" part and therefore not covered. The fact that the hinge attachment point is a functional, not cosmetic, part seems to escape them. A replacement part from China costs about $100 (through eBay) and I have to do the labor. Caveat emptor when it comes to MSI. This is my last purchase from them.
 

hang-the-9

Titan
Moderator
If you have a broken hinge that should be a repair under warranty. If you have cracked plastic but hinge is connected to the mounting section, that may not be. Another issue is that case damage, even hinges, are often put under "end user break" not a warranty repair, and if it's a common issue, then there is still an uphill fight to get the vendor to admit that and cover the issue under warranty.
 
May 9, 2019
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The right hinge is still attached to the plastic portion of the back cover where it's attached. So the hinge mount is what broke. It's inside and there's no visible crack on the outside. It should clearly be a warranty-covered item and the fact that MSI will not consider it as such means they're probably tired of fixing a problem they created with a very weak design. MSI is basically not to be trusted, which is why I say caveat emptor. You're on your own with their computers and buyers shouldn't expect them to help when it's needed.
 
I think this is a relatively common issue for laptops, not just those from MSI. At least for models with plastic cases. I had a similar thing happen on a Dell recently, and haven't got around to fixing it yet. I think I'll try repairing the broken anchor point on my own, though in my case, replacement covers can be found for around $25, so I might just end up going that route. This unit was no longer under warranty, but it sounds like it wouldn't have been covered by them either.

I agree that it's a design flaw, and arguably shouldn't be something that happens under normal usage, but I think many modern laptops are designed around reducing cost and weight at the expense of durability.
 

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