Hardware: MSI Raider GE78 HX 13v
OS: WIndows 11
Display Adapters: Intel UHD Graphics and NVIDIA Geforce RTX 4070
Ok, yesterday when I booted up, the initial boot screen was normal, but when the windows login screen came up, it was all white, with just faint shadows that showed the login box, so I know it booted up to windows. Powered down and googled on another laptop and tried everything I could find:
1. Hard power off by holding the power button.
2. Booted in safe mode, and the screen was normal. Safe mode with networking doesn't work on Windows 11, so I couldn't update drivers, but I went through the motions and it searched on the PC and everything was normal.
3. Couldn't uninstall updates in Safe Mode, so I couldn't try that.
4. Connected a second monitor, and low and behold, both monitors were normal- no white screen. But, it was apparent that both screens were controlled by the NVIDIA controller.
5. Disconnected the external monitor while it was booted up, and the laptop monitor stayed normal, although the wallpaper changed.
6. Rebooted without the external monitor connected, and I was back to the white screen again.
So, the laptop monitor only works if I have an external monitor connected on startup, and then I can disconnect it.
My wild guess is that there is something wrong with the Intel graphics, and the laptop monitor gets jump-started by the external monitor and remains connected to the NVIDIA for the duration of that session? But why would it work in Safe Mode with no monitor connected?
Any ideas? I'm no expert, but can check out anything as needed.
Thanks!
OS: WIndows 11
Display Adapters: Intel UHD Graphics and NVIDIA Geforce RTX 4070
Ok, yesterday when I booted up, the initial boot screen was normal, but when the windows login screen came up, it was all white, with just faint shadows that showed the login box, so I know it booted up to windows. Powered down and googled on another laptop and tried everything I could find:
1. Hard power off by holding the power button.
2. Booted in safe mode, and the screen was normal. Safe mode with networking doesn't work on Windows 11, so I couldn't update drivers, but I went through the motions and it searched on the PC and everything was normal.
3. Couldn't uninstall updates in Safe Mode, so I couldn't try that.
4. Connected a second monitor, and low and behold, both monitors were normal- no white screen. But, it was apparent that both screens were controlled by the NVIDIA controller.
5. Disconnected the external monitor while it was booted up, and the laptop monitor stayed normal, although the wallpaper changed.
6. Rebooted without the external monitor connected, and I was back to the white screen again.
So, the laptop monitor only works if I have an external monitor connected on startup, and then I can disconnect it.
My wild guess is that there is something wrong with the Intel graphics, and the laptop monitor gets jump-started by the external monitor and remains connected to the NVIDIA for the duration of that session? But why would it work in Safe Mode with no monitor connected?
Any ideas? I'm no expert, but can check out anything as needed.
Thanks!
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