MSI Radeon R9 270x glitching

[Josh Lietz]

This card is brand new, and runs at rest around 30C, in games around 60-68C. I get random glitches on screen while on web pages and games crash. I had the most current drivers installed that were actually beta drivers, I uninstalled them and am now using the last known prior drivers for it but the issue remains? Do I have a bad card, or is there something I'm missing?


Since this post, while attempting to play War Thunder, I BSOD'd in game.

I do not know how to attatch screenshots here yet so I will type in what it said-

-Problem signature-
Problem Event Name- BlueScreen
OS VERSION- 6.1.7601.2.1.0.256.1
Locale ID- 1033

-Additional inforamtion about the problem-
BCCode- a0000001
BCP1-0000000000000005
BCP2-0000000000000000
BCP3-0000000000000000
BCP4-0000000000000000
OS Version-6_1_7601
Service Pack- 1_0
Product-256 1

This is all the info I captured while it was on screen. Any help would be greatly appreciated, I saved up for this card and ordered it from TigerDirect. Totally bummed its not working correctly and am not excited about the prospect of having to go through the return proccess with them.

+Detailed card info is as follows+

MSI AMD Radeon R9 270x Gaming, Pre-Overclocked,2GB GDDR5, Memory Bus-256bits, PCI Express 3.0x16 bus interface. DirectX 11.2 capable graphics.

System info--

5/7/14
-OS-Windows 7 Ultimate 64-bit (6.1, Build 7601)
-Language-English (Regional Setting: English)
-System Manufacturer- MSI
-System Model-MS-7599
-BIOS-Default System BIOS
-Processor- AMD Phenom(tm) II X4 965 Processor (4 CPUs), ~3.4Ghz
-Memory-4096MB RAM
-Page File-2073MB used, 6114MB available
-DirectX Version- DirectX 11

+Display+
DEVICE--

Name- AMD Radeon R9 20 Series
Manufacturer-Advanced Micro Devices, Inc.
Chip Type-AMD Radeon Graphics Processor (0x6810)
DAC Type- Internal DAC(400Mhz)
Approx. Total Memory-3825 MB
Current Display Mode-1600 x 900 (32 bit) (60Hz)
Monitor- Generic PnP Monitor
Main Driver-aticfx64.dll,aticfx64.dll,---IT JUST KEEPS REPEATING THIS HERE!?!
Version-13.251.0.0
Date-12/6/2013 3:01:52 PM
DDI Version- 11
Driver Model- WDDM 1.1

DirectX Features--

Direct Draw, Direct 3D and AGP Texture Acceleration all ENABLED.

 

[cdrkf]

This card is brand new, and runs at rest around 30C, in games around 60-68C. I get random glitches on screen while on web pages and games crash. I had the most current drivers installed that were actually beta drivers, I uninstalled them and am now using the last known prior drivers for it but the issue remains? Do I have a bad card, or is there something I'm missing?

Glitches like that sound like an issue with the board. If all the drivers are up to date then it could be faulty.

The only other thing to consider is what power supply do you have? Lack of power to a graphics card can cause all sorts of strange problems and crashes...

 

[Josh Lietz]

SolidGear 750W Power Supply - ATX, Single 12V Rail, 120mm Nano Fan, Anti-radiation Filter, Short Circuit, Over Voltage & Over Power Protection - SDGR-750E

Are you refering to the main board or the GPU board?

 

[cdrkf]

SolidGear 750W Power Supply - ATX, Single 12V Rail, 120mm Nano Fan, Anti-radiation Filter, Short Circuit, Over Voltage & Over Power Protection - SDGR-750E

Are you refering to the main board or the GPU board?

That DX-Diag looks strange... You're only running the 1 R9 270 I take it? It's referring to the crossfire driver which is strange.

Also the driver version is quite old (dated June last year)... I take it you recently upgraded your graphics card? Did you upgrade from an older ATI / AMD card by any chance?

Update: If that's the case then you probably need to do a clean uninstall of the old AMD drivers first, then install the latest stable drivers from the AMD website. The clean uninstall tool can be found:
http://support.amd.com/en-us/kb-articles/Pages/AMD-Clean-Uninstall-Utility.aspx

 

[Josh Lietz]

Yes just the single card, my old card is a GeForce GT240 1GB DDR3. I uninstalled all related drivers for the old card as well. There is a current driver for my current card on the manufacturers site, idk if it matters but it is a beta ddriver. I had that driver installed first but the problem was more severe so I rolled it back to the one that its running on now. Can you explain in laymans terms what looks wrong with my DX diag? And how to correct any issues there. Im not sure why it would be thinking I have a crossfire setup?

 

[cdrkf]

Yes just the single card, my old card is a GeForce GT240 1GB DDR3. I uninstalled all related drivers for the old card as well. There is a current driver for my current card on the manufacturers site, idk if it matters but it is a beta ddriver. I had that driver installed first but the problem was more severe so I rolled it back to the one that its running on now. Can you explain in laymans terms what looks wrong with my DX diag?

You need to get the drivers for the card direct from AMD rather than the card manufactureres website.

What looks strange: The 'Main Driver' is reffering to 'aticfx64.dll' which looks like the 'crosfire x' driver (used for dual cards) rather than the standard (I might be wrong here). The other thing is the date: 12/6/2013, I can tell you now the current drivers are much more recent than that.

Link to latest drivers direct from AMD:
http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

I'd go with the 'stable' drivers rather than Beta.

Try installing those and have another look, might be all that's wrong!

 

[Josh Lietz]

Thank you very much. I will follow that link and get the drivers current. Hopefully that is all thats wrong. Ive been on hold with TigerDirect this whole time waiting to talk to a rep..... >.<

 

[Josh Lietz]

As before, this is where I went to get the current drivers. It showd the Catalyst Suite v. 14.4 and the beta driver. But i dont see anything between this beta driver/ suite and the old drivers I have installed now. Is there a complete list of drivers somewhere Im not seeing? If I install these currents, I will be back running the 14.4 betas again?!?

 

[cdrkf]

As before, this is where I went to get the current drivers. It showd the Catalyst Suite v. 14.4 and the beta driver. But i dont see anything between this beta driver/ suite and the old drivers I have installed now. Is there a complete list of drivers somewhere Im not seeing? If I install these currents, I will be back running the 14.4 betas again?!?

The top download link is the 14.4 standard driver, there is also a '14.4 Beta' driver which is the lower download link. The first link is what you need.

If you already had these installed and were still getting problems then it is possible that the graphics card is faulty. Display artefacts like you're describing do happen with a failing gpu- this sort of thing can happen. So long as you haven't attempted to over clock the card, or otherwise tamper with it then they should accept the return no problem.