MSI rx 580 armor RMA

[arsovat]

What should i do? my cards had fan problem after 1.5 month of usage i rma'd it and Msi contacted me offering only partial refund and no replacement due to lack of supply. Amazon where i bought it no help, even blocked my negative feedback of the product.

 

[saint19]

Hi and welcome to Tom's forum.

The problem here is than those 580 are now 4 generation back and like MSI those replacement parts are not made any more. I would suggest you try to find another 580 (dead) on ebay or the fans on ebay and fix it your self. The last option, get a new 1060 depending of the price that cost you fix the current 580

 

[bignastyid]

Umm... The AMD RX 580 has been out less than a year. It has availability issue because Etherium miners are buying as fast as they are made.

 

[ohiou_grad_2006]

Wow man. I guess take the partial refund, or try to fix. Note to self, buy the microcenter warranty on my cards.

How much is partial refund? Maybe that would at least let you get a 1060. Another note to self, don't buy MSI products. To bad because I was looking at one of their 27 inch freesync monitors for possibly getting in a few months.

 

[ohiou_grad_2006]

Was doing more looking around and stumbled on this.

https://m.aliexpress.com/s/item/32830232570.html?spm=a2g0n.search-cache.0.0.512fc7dePDyeCm#autostay

Maybe get that, replace the fans, treat, then sell as used and get a 1060.

 

[arsovat]

I did tested the card with different fan and it didn't spin, so replace a fan is not a solution.

 

[ohiou_grad_2006]

So are the fans not spinning at all then or are they just spinning slowly? If they spin, but don't kick in under load like you would prefer, then if you've tried replacement fans, maybe try a program like MSI afterburner, and set a custom fan curve that at specific temperatures you specify the fans will kick in.

I have a Sapphire brand RX 480 Nitro+ 8gb. Unfortunately, when I first got the card, it liked to get hotter than what I was used to. I ended up using MSI afterburner to set a custom profile so that at specific temps, the fans kick into various levels. After doing that, the card does not seem to even hit 70 degrees celsius. Not the ideal solution, but I have afterburner start up with my system, and it simply runs in the system tray where I don't usually see it.

 

[arsovat]

So are the fans not spinning at all then or are they just spinning slowly? If they spin, but don't kick in under load like you would prefer, then if you've tried replacement fans, maybe try a program like MSI afterburner, and set a custom fan curve that at specific temperatures you specify the fans will kick in.

I have a Sapphire brand RX 480 Nitro+ 8gb. Unfortunately, when I first got the card, it liked to get hotter than what I was used to. I ended up using MSI afterburner to set a custom profile so that at specific temps, the fans kick into various levels. After doing that, the card does not seem to even hit 70 degrees celsius. Not the ideal solution, but I have afterburner start up with my system, and it simply runs in the system tray where I don't usually see it.

fans not spinning at all.

 

[ohiou_grad_2006]

At only a month and a half old that's a brand new card. I think I would call back and demand to speak to a manager and tell them you desire a full refund. Or if you can call corporate. Maybe contact the better business bureau.

 

[arsovat]

At only a month and a half old that's a brand new card. I think I would call back and demand to speak to a manager and tell them you desire a full refund. Or if you can call corporate. Maybe contact the better business bureau.

Did all above. They told me the manager is not available and will contact me. waiting for a second day. Did complain to the BBB. My main intentions is to get a card not a refund, bc its hard to get this card for msrp price that i paid.

 

[ohiou_grad_2006]

Being serious. There's an old saying. The squeaky wheel gets the oil.

Make an absolute pest of yourself to them to where they give you what you want to shut you up.

 

[arsovat]

received a call today this Friday evening from the MSI manager. He was very polite and nice told me that they getting a new stock on Monday and will ship me new card. Said i shouldn't fill a claim with BBB and could just send them email. So i guees my claim with BBB helped. Will update when i receive a card.

 

[ohiou_grad_2006]

Good deal. And if they don't follow through I'd follow up again with the BBB. Sad that you had to do that.