Question MSI Stealth 15M AV13-12us BSOD and ntoskrnl.exe as stop code

[mando777]

Hello everyone,

So i typically don't make posts since i'm usually able to find a solution via scouring forums. Unfortunately i have been unable to solve my issue. From what i can tell it is either a driver issue or a hardware issue.

Things i have already done

Reinstalled windows 11 and 10
ran a memory test on both sticks (passed)
tried the verifier but this seemed to make the problem worse. i know you guys will be needing logs which i should have saved but i will upload them shortly.

In the meantime though how likely is it that this is a hardware issue?

New_folder 1.zip

Compressed (zipped) Folder

1drv.ms

here are the logs

 

[Lutfij]

Welcome to the forums, newcomer!

Reinstalled windows 11 and 10
Where did you source the installers for the OS? Are you doing a dual boot or just one OS then upgrading to the latter via the the internal upgrade path?

Check and see if the laptop has any BIOS updates pending. You should be installing drivers for your laptop in an elevated command, i.e, Right click installer>Run as Administrator, this means you will have to download the drivers off of MSI's support page and install them manually.

 

[mando777]

Welcome to the forums, newcomer!

Reinstalled windows 11 and 10
Where did you source the installers for the OS? Are you doing a dual boot or just one OS then upgrading to the latter via the the internal upgrade path?

Check and see if the laptop has any BIOS updates pending. You should be installing drivers for your laptop in an elevated command, i.e, Right click installer>Run as Administrator, this means you will have to download the drivers off of MSI's support page and install them manually.

Hi! so i did do a bios update from the manufactures website that didnt solve the issue either. and no there is no dual boot and the os install was from the microsoft website

 

[mando777]

: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the BugCheck
Arg2: fffff8006e0db300, Address of the instruction which caused the BugCheck
Arg3: ffffaf0531866630, Address of the context record for the exception that caused the BugCheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec
Value: 2140

Key : Analysis.Elapsed.mSec
Value: 6203

Key : Analysis.IO.Other.Mb
Value: 19

Key : Analysis.IO.Read.Mb
Value: 0

Key : Analysis.IO.Write.Mb
Value: 29

Key : Analysis.Init.CPU.mSec
Value: 1343

Key : Analysis.Init.Elapsed.mSec
Value: 104584

Key : Analysis.Memory.CommitPeak.Mb
Value: 97

Key : Bugcheck.Code.LegacyAPI
Value: 0x3b

Key : Failure.Bucket
Value: IP_MISALIGNED_GenuineIntel.sys

Key : Failure.Hash
Value: {e930d917-b247-3f7f-23cb-88a0c9f1b274}

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Version
Value: 10.0.19041.1


BUGCHECK_CODE: 3b

BUGCHECK_P1: c000001d

BUGCHECK_P2: fffff8006e0db300

BUGCHECK_P3: ffffaf0531866630

BUGCHECK_P4: 0

FILE_IN_CAB: 070923-11343-01.dmp

CONTEXT: ffffaf0531866630 -- (.cxr 0xffffaf0531866630)
rax=ffffaf05318670b0 rbx=ffff9a83b708b920 rcx=ffffbb0fdc2dfd78
rdx=00000000e1158b4c rsi=ffffbb0fdc2dfd78 rdi=ffffcc00bc418c98
rip=fffff8006e0db300 rsp=ffffaf0531867038 rbp=0000000000000004
r8=ffffcc00bc418c98 r9=00000000000080ff r10=0000000000000000
r11=ffffaf0531867010 r12=0000000000000001 r13=0000000000000001
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei ng nz ac po cy
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050297
nt!HalpApicConvertId+0x30:
fffff800`6e0db300 06 ???
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: svchost.exe

MISALIGNED_IP:
nt!HalpApicConvertId+30
fffff800`6e0db300 06 ???

STACK_TEXT:
ffffaf05`31867038 fffff800`720bba0c : ffff9a83`b708b920 00000000`00000004 ffffbb0f`dc2dfd78 00000000`00000000 : nt!HalpApicConvertId+0x30
ffffaf05`31867040 fffff800`720b5250 : 0000ffff`ffffff02 00000000`00000001 00000000`00000000 ffff9a83`b708b920 : Ntfs!NtfsUpdateFcbInfoFromDisk+0x3fc
ffffaf05`318671f0 fffff800`720ac723 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 ffffaf05`31867404 ffffaf05`31867360 : Ntfs!NtfsTryOpenFcb+0x358
ffffaf05`318672c0 fffff800`720abd91 : ffffbb0f`dc2dfd78 ffffbb0f`cb583180 00000000`00000000 fffff800`00000000 : Ntfs!NtfsIterateMft+0x1ab
ffffaf05`31867350 fffff800`720ee7ad : ffffbb0f`dc2dfd78 ffffbb0f`c52aa010 ffffbb0f`00000000 ffffbb0f`c38a5e20 : Ntfs!NtfsQueryFileLayout+0x25d
ffffaf05`31867490 fffff800`720edecd : ffffbb0f`dc2dfd78 00000000`00000001 00000000`00000000 00000000`00000000 : Ntfs!NtfsUserFsRequest+0x5bd
ffffaf05`31867510 fffff800`6de11385 : ffffbb0f`dc59eba0 ffffaf05`31867700 ffffbb0f`c52aa010 fffff800`6b175021 : Ntfs!NtfsFsdFileSystemControl+0x17d
ffffaf05`31867630 fffff800`6b17710f : 00000000`00000005 00000000`00000000 00000000`00000000 fffff800`6def0b30 : nt!IofCallDriver+0x55
ffffaf05`31867670 fffff800`6b1aae74 : ffffaf05`31867700 ffffbb0f`cb399da0 00000000`0000000a ffffbb0f`c78f0140 : FLTMGR!FltpLegacyProcessingAfterPreCallbacksCompleted+0x28f
ffffaf05`318676e0 fffff800`6de11385 : ffffe301`fe197180 00000000`00000002 ffffbb0f`e25adea0 00000000`00000020 : FLTMGR!FltpFsControl+0x104
ffffaf05`31867740 fffff800`6e210b1c : 00000000`00000001 ffffbb0f`c52aa488 ffffbb0f`e25adea0 00000000`00000000 : nt!IofCallDriver+0x55
ffffaf05`31867780 fffff800`6e210771 : ffffbb0f`00000000 ffffaf05`31867ac0 00000000`00110000 ffffbb0f`c52aa488 : nt!IopSynchronousServiceTail+0x34c
ffffaf05`31867820 fffff800`6e2ba2e6 : ffffbb0f`d24d1080 00000000`00000000 00000000`00000000 00000000`00000000 : nt!IopXxxControlFile+0xc71
ffffaf05`31867960 fffff800`6e00f4f5 : ffffaf05`31867a58 00000000`00000000 00000000`00000000 ffffbb0f`db286f10 : nt!NtFsControlFile+0x56
ffffaf05`318679d0 00007ffe`f8d8d784 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x25
000000ad`1edfd918 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x00007ffe`f8d8d784


SYMBOL_NAME: nt!HalpApicConvertId+30

IMAGE_VERSION: 10.0.19041.2965

STACK_COMMAND: .cxr 0xffffaf0531866630 ; kb

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

FAILURE_BUCKET_ID: IP_MISALIGNED_GenuineIntel.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {e930d917-b247-3f7f-23cb-88a0c9f1b274}

Followup: MachineOwner
---------

 

[mando777]

Hi! so i did do a bios update from the manufactures website that didnt solve the issue either. and no there is no dual boot and the os install was from the microsoft website

Welcome to the forums, newcomer!

Reinstalled windows 11 and 10
Where did you source the installers for the OS? Are you doing a dual boot or just one OS then upgrading to the latter via the the internal upgrade path?

Check and see if the laptop has any BIOS updates pending. You should be installing drivers for your laptop in an elevated command, i.e, Right click installer>Run as Administrator, this means you will have to download the drivers off of MSI's support page and install them manually.

New_folder 1.zip

Compressed (zipped) Folder

1drv.ms

These are all the logs form todays crashes