MSI z87 gd65 BSOD and no internet connection

[Ryel]

Hello tomshardware,

I recently recieved a new z87 gd65 mobo and i7 4770k cpu + 8gb 1866 corsair vengeance. I hooked them up last night and after installing some drivers recieved BSOD no 1 with no internet connection.

I continued thru the night and morning trying to troubleshoot: windows repair, uninstall and install drivers, Ethernet on other comps(works), disconnecting and reconnecting components, etc., but recieved multiple more BSOD and have yet to connect to the net.

I have tried opening .dmp files with visual studio, notepad, notepad++, quartus, and eclipse, but they can't read the files. I have no connection to download other software to view dmp files.

I'm at a complete loss and I'm very very miserable as I was so excited to use the new rig, but being 4th of July and a long weekend ahead I'm unable to contact customer service or anything for immediate help. Please forum, save me!

 

[Angelicjack]

delete everything on your pc. Clean install.
Then first install the MOBO drivers.
After that install the GPU drivers.

If you mix those up you get a BSOD.
At least this happend to me.

If this doesnt work check your Hardware for failures.

Try to Boot your PC from a bootable USB with Kaspersky on it.
With kasperksy you can do a HDD check and more.

I hope this helped. If not im out man i dont know either.

 

[Ryel]

Now when you say "delete everything" and "clean install", you mean EVERYTHING? Or just everything since I installed the mobo and chip? I have a second hard drive that I haven't used I a year that I can use. I would really hate to do a fresh install.

I'm sorry for the delay, but being the holiday I had to leave it until this morning. I uninstalled everything going back a few days and am in the process of reinstalling the mobo driver softwAre. So far it hasn't BSOD'd, which it did during the mobo driver install last time.

Also, I downloaded a bluescreenviewer onto a thumb drive that I can get some info from if that will help?

 

[Angelicjack]

Now when you say "delete everything" and "clean install", you mean EVERYTHING? Or just everything since I installed the mobo and chip? I have a second hard drive that I haven't used I a year that I can use. I would really hate to do a fresh install.

I'm sorry for the delay, but being the holiday I had to leave it until this morning. I uninstalled everything going back a few days and am in the process of reinstalling the mobo driver softwAre. So far it hasn't BSOD'd, which it did during the mobo driver install last time.

Also, I downloaded a bluescreenviewer onto a thumb drive that I can get some info from if that will help?

If you get again a bsod Just format the whole hdd. Totally clean. And make a fresh install.
The reason of the bsod os because there is an error in the drivers of the mobo or in the installtion.

Look if you get a bsod of not it would be fine.

 

[Ryel]

I went back to 2 days before the install and had no BSOD, but the internet still wasn't registering. The green light was on (indicating 100 Mbps), but the other light wasn't on which meant I wasn't getting data. I decided to attempt a system restore back a week, and I'm about to finish that. If that doesn't work I'm throwing the old hdd in there and giving that a try and if not, then I'll wipe it clean and start fresh.

 

[kira70591]

I believe that the G65 has the killer ethernet. Many of the MSI boards have issues with the drivers for it that come on the disc. If you can, go to MSIs website on another computer, download the killer NIC drivers and install them.

Also, when you install a new motherboard, it is normally advised to do a clean install of windows. You can do a data backup to make sure that you retain your data, and then perform a Windows Easy Transfer over to a USB drive which you can then use after the new Windows install to recover your profile, settings, etc.

 

[Angelicjack]

I went back to 2 days before the install and had no BSOD, but the internet still wasn't registering. The green light was on (indicating 100 Mbps), but the other light wasn't on which meant I wasn't getting data. I decided to attempt a system restore back a week, and I'm about to finish that. If that doesn't work I'm throwing the old hdd in there and giving that a try and if not, then I'll wipe it clean and start fresh.

Let me know if it works. If not i can always help you with teamviewer

 

[Ryel]

I went to the extra hdd and did a fresh instAll. Everything is working, and I spend the whole day updating everything. It looks good.

Then I am just sitting there and another BSOD happens. Error 124, hal.dll, ntoskrnl.exe. This has been the BSOD error message everytime. This indicates hardware problems.

I used cpuz, core temp, and Intel burn test. Everything looks fine. Even during burn nothing goes over 55 C. I bought the 4770k specifically to overclock and now I'm concerned that its a cpu hardware issue and that I may not be able to return due to overclocking.

 

[kira70591]

Do you get the error message even while running it at stock speeds?

 

[feelingtheblanks]

It might be a defective RAM. I'd suggest testing your ram thorougly with memtest first; together and also one by one. Also try running without the xmp profile and see if anything changes. You can also configure your ram timings and frequency manually. Test it with manual settings resembling the xmp profile or loosen the timings a bit like 10-10-10-30-2t or 1600mhz 9-9-9-24-2T (and if it helps try 1T) and see if anything changes.