[SOLVED] Multiple blue screen errors. Help needed.

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kupokupo84

Jan 5, 2019
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So basically, this started happening randomly about a month ago and I have yet to find out what's the issue. I've shown people the minidumps and they haven't been able to tell me what exactly is the issue. This happens only at startup as I'm booting up my PC, it happens all the time and it reboots after the blue screen, then works perfectly fine again. I don't know whats causing it, I have gotten kernel security check failure, system thread exception not handled, and other errors as well.

I will leave the dumps and hopefully someone will be able to help me, please this is driving me crazy and I want to fix this issue.

https://drive.google.com/file/d/10yYFPLI71fhRhIRAFcqgz6O6tcRt1vnV/view?usp=sharing

My specs are I7 8700k
ASUS ROG strix 1080
z370-a prime asus motherboard
Corsair Vengeance LPX 16gb GB DDR4 Dram 3200MHz, 2 8gb sticks.
I also have a SSD and a HDD.

I would love for some help and I will be as cooperative as I can be. Thanks guys.
 
Solution
Colif
To make sure it is hdd, you can try this

Before running this,
1) search for “Create a restore point” and create a restore point
2) Create a bootable USB of Win 10 installer to use as a boot drive. download the Windows 10 media creation tool and use it to make a win 10 installer on USB
In case no one looks at this for a while, you can try running driver verifer, just read the instructions carefully. It is part of win 10 designed to find misbehaving drivers. It will cause BSOD, that is its job since it tests drivers.
Once it bsod, upload the minidump file and we see what it shows us.
Steps 1 & 2 are just precautions as sometimes driver verifer can put you in a boot loop. If this happen, follow these steps to get out of it...
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hey thanks for replying! I have already turned off fast startup in the past, and it still kept happening. I have done a fresh install of windows 10 via usb flash drive as well.
 
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Hi, I ran the dump file through the debugger and got the following information: https://pste.eu/p/kzI4.html

File: 010519-4906-01.dmp (Jan 6 2019 - 01:15:09)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
Probably caused by: ntkrnlmp.exe (Process: System)
Uptime: 0 Day(s), 12 Hour(s), 11 Min(s), and 37 Sec(s)

Motherboard: https://www.asus.com/us/Motherboards/PRIME-Z370-A/
It appears you have the latest BIOS already installed.

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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Try updating Intel Management engine Interface, its listed under chipset in the Driver section here - Link

it normally helps to have the latest of it if you have new BIOS, it might be cause of bsod. There isn't an obvious cause in dump.

make sure to remove old one before installing it as per note under driver on site - Due to the different structure for drivers, suggest you remove the old driver first before install this version driver.

Might want to do both drivers under chipset section as they both say they improve system stability
 
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thanks a lot for replying! Sorry if this might come off dumb, but how do I uninstall the previous chipset? and how do I go about installing the new one? thanks a lot.
 
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Hey! so I updated everything and it still kept doing it, but I removed my HDD to see if it did anything. And the crashing stopped entirely for 2 days, when I ran tests for my HDD no errors were reported so I never suspected it. Is it safe to assume it was the HDD regardless of no errors being found?

 
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I ran the dump file through the debugger and got the following information: https://pste.eu/p/dT5F.html

File: 010819-5046-01.dmp (Jan 8 2019 - 11:12:46)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
Probably caused by: Ntfs.sys (Process: System)
Uptime: 1 Day(s), 13 Hour(s), 11 Min(s), and 06 Sec(s)

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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ntfs.sys = Windows File System

It seems clear its the hdd. what tests did you run on hdd? What brand is drive?
Did you run chkdsk?

chkdsk instructions:
search for command prompt
right click result and choose "run as Admin"
type chkdsk X: /f /r and press enter**
Note: replace X with the drive letter of the hdd

2 paragraphs may pop up, Press Y to agree to run it at startup

** don't run this command on ssd as the /r option won't do anything for an ssd, R = repairs sectors, something ssd don't have.
 
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Yes, I ran multiple tests on my hdd. The HDD is a 2tb berracuda, I even got the diagnostic tool from their site and ran that and no errors were reported. That's why I'm so confused about the error, because once I removed the HDD the problems stopped occurring. Even when no issues came up, apparently the crashing stopped once I removed it. So is it safe to assume it was just the HDD?
 
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Tried attaching hdd to another port on motherboard? used a different cable?

Only way to know for sure would be if you had another hdd and used same connection and see if it too has same errors.

there are others around who can read dumps, they may come to a different conclusion to me.
 
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do you happen to know any of those people? I'd love if they could help me before I try spending money on another hdd. I would really appreciate it, I'm kinda at a loss right now in terms of what to do. I've checked all the drives, updated them, ran all the tests, and nothing seems to work. I only know it could be RAM, HDD, or other issues and Idk which one is the main issue.
 
Upvote 0 Downvote
To make sure it is hdd, you can try this

Before running this,
1) search for “Create a restore point” and create a restore point
2) Create a bootable USB of Win 10 installer to use as a boot drive. download the Windows 10 media creation tool and use it to make a win 10 installer on USB
In case no one looks at this for a while, you can try running driver verifer, just read the instructions carefully. It is part of win 10 designed to find misbehaving drivers. It will cause BSOD, that is its job since it tests drivers.
Once it bsod, upload the minidump file and we see what it shows us.
Steps 1 & 2 are just precautions as sometimes driver verifer can put you in a boot loop. If this happen, follow these steps to get out of it
change boot order so USB is first, hdd second
boot from installer
on screen after languages, choose repair this pc, not install.
choose troubleshoot
choose advanced
choose system restore and roll system back to restore point created in step 1. PC should boot normally.

if you don't bsod and hdd is still not attached, it sure looks like hdd is somehow to blame. Sata drivers are built into windows, hardware is all intel and only drivers under sata on motherboard are raid drivers. So lets see if DV finds something
 
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Solution


i got this
https://drive.google.com/file/d/1ZLpEqy_eH_JpkhZxypB-bhaFPxX_RtL_/view?usp=sharing
 
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I ran the dump file through the debugger and got the following information: https://pste.eu/p/sGYp.html

File: 010819-3875-01.dmp (Jan 9 2019 - 01:46:01)
BugCheck: [DRIVER_VERIFIER_DETECTED_VIOLATION (C4)]
*** WARNING: Unable to verify timestamp for asmtxhci.sys
Probably caused by: asmtxhci.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 07 Sec(s)

I can't help you with this. Someone else will post with more information soon. Please wait for more answers. Good luck.
 
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ASMedia USB 3.0 driver?
Alongside Sata, these should be built into windows?
no actual USB drives on Asus web site...

and the drivers aren't even old: Tue Jul 10 2018


Try updating the bios as newest is 1601 and we can't tell what you have installed which is normally a sign bios is out of date. Instructions will be in your manual for motherboard or you can look here: https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/PRIME_Z370-A/E13271_PRIME_Z370-A_UM_WEB.pdf

New bios might fix a ton of things.
 
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