I just bought a new computer from Cyberpower PC and am having all kinds of trouble with it. I finally got it to work last night after reinstalling windows from the recovery disk. However, Now I am getting 2 blue screen of death messages. When I try start up it asks whether I want to "Start Windows Normally" or "Launch Startup Repair". When I select Launch Startup Repair I get a BSOD message saying UNMOUNTABLE_BOOT_VOLUME. When I launch Windows Normally I get a BSOD saying STOP: c000021a {Fatal System Error} The Verification of a KnownDLL failed. system process terminated unexpectedly with a status of 0xc0000020 (0x009224e0 0x00000000). The system has been shut down.
I have trying booting in safe mode and launching from last known good configuration and that did not work. I tried booting from the recovery disk and running chkdsk which, also, did not work. I have tried booting from the recovery disk and doing a system restore as well. When I boot to the recovery disk and select "Repair Computer" it says that "This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows." This does not make sense to me as I just reinstalled Windows from that same recovery disc.
Furthermore, when I try to boot the computer from safe mode it freezes at avgidsha.sys.
I am going to try using an AVG recovery disc to disable AVG and determine whether or not that is a the problem. However, I have had so many problems with this new computer and am unsure whether it is a hardware or a software problem. And if it is a software problem whether it is a bad driver or bad copy of Windows 7. Thanks for any help in advance!
My system is as follows:
Windows 7 Sp1 64 bit
Brand
CyberpowerPC
Model
Gamer Ultra 2103
Type
Gaming
Processor
AMD FX-Series FX-8150 3.6GHz
Processor Main Features
64 bit Eight-Core Processor
Cache Per Processor
8MB L2 Cache
Memory
16GB
Hard Drive
2TB
Optical Drive 1
Blu-Ray Player & DVDRW Combo Drive
Graphics
Nvidia Geforce GTX 570 1.2GB PCI Express Graphics
Audio
Sound card - Integrated
Ethernet
Gigabit Ethernet
Power Supply
800W
Keyboard
Xtreme Gear USB Keyboard
Mouse
Xtreme Gear USB Mouse
Operating System
Windows 7 Home Premium 64-Bit
Special Features
Corsair Carbide 400R Gaming Case
Motherboard
Chipset
AMD 970
CPU
CPU Type
AMD FX-Series
CPU Speed
FX-8150(3.6GHz)
L2 Cache Per CPU
8MB
L3 Cache Per CPU
8MB
CPU Socket Type
AM3+
CPU Main Features
64 bit Eight-Core Processor
Graphics
GPU/VPU Type
Nvidia Geforce GTX 570 1.2GB
Memory
Memory Capacity
16GB DDR3
Memory Speed
DDR3 1333
Memory Spec
4GB x 4
Memory Slot (Total)
4
Memory Slot (Available)
0
Hard Drive
HDD Capacity
2TB
HDD Interface
SATA III
HDD RPM
7200rpm
Optical Drive
Optical Drive Type
BD Combo
Optical Drive Spec
Blu-Ray Player & DVDRW Combo Drive
Audio
Audio Chipset
Integrated
Audio Channels
7.1 Ch Audio
I have trying booting in safe mode and launching from last known good configuration and that did not work. I tried booting from the recovery disk and running chkdsk which, also, did not work. I have tried booting from the recovery disk and doing a system restore as well. When I boot to the recovery disk and select "Repair Computer" it says that "This version of System Recovery Options is not compatible with the version of Windows you are trying to repair. Try using a recovery disc that is compatible with this version of Windows." This does not make sense to me as I just reinstalled Windows from that same recovery disc.
Furthermore, when I try to boot the computer from safe mode it freezes at avgidsha.sys.
I am going to try using an AVG recovery disc to disable AVG and determine whether or not that is a the problem. However, I have had so many problems with this new computer and am unsure whether it is a hardware or a software problem. And if it is a software problem whether it is a bad driver or bad copy of Windows 7. Thanks for any help in advance!
My system is as follows:
Windows 7 Sp1 64 bit
Brand
CyberpowerPC
Model
Gamer Ultra 2103
Type
Gaming
Processor
AMD FX-Series FX-8150 3.6GHz
Processor Main Features
64 bit Eight-Core Processor
Cache Per Processor
8MB L2 Cache
Memory
16GB
Hard Drive
2TB
Optical Drive 1
Blu-Ray Player & DVDRW Combo Drive
Graphics
Nvidia Geforce GTX 570 1.2GB PCI Express Graphics
Audio
Sound card - Integrated
Ethernet
Gigabit Ethernet
Power Supply
800W
Keyboard
Xtreme Gear USB Keyboard
Mouse
Xtreme Gear USB Mouse
Operating System
Windows 7 Home Premium 64-Bit
Special Features
Corsair Carbide 400R Gaming Case
Motherboard
Chipset
AMD 970
CPU
CPU Type
AMD FX-Series
CPU Speed
FX-8150(3.6GHz)
L2 Cache Per CPU
8MB
L3 Cache Per CPU
8MB
CPU Socket Type
AM3+
CPU Main Features
64 bit Eight-Core Processor
Graphics
GPU/VPU Type
Nvidia Geforce GTX 570 1.2GB
Memory
Memory Capacity
16GB DDR3
Memory Speed
DDR3 1333
Memory Spec
4GB x 4
Memory Slot (Total)
4
Memory Slot (Available)
0
Hard Drive
HDD Capacity
2TB
HDD Interface
SATA III
HDD RPM
7200rpm
Optical Drive
Optical Drive Type
BD Combo
Optical Drive Spec
Blu-Ray Player & DVDRW Combo Drive
Audio
Audio Chipset
Integrated
Audio Channels
7.1 Ch Audio