Question Multiple BSOD issues ?

Page 2 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,162
5,187
166,290
10,454
Wonder how i missed this thread

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
tpm on CPU.
Do you have latest BIOS on motherboard?
Newest chipset drivers? - https://www.amd.com/en/support/chipsets/amd-socket-am4/x470
 
Jul 21, 2022
59
1
35
0
Wonder how i missed this thread

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

  1. Open Windows File Explore
  2. Navigate to C:\Windows\Minidump
  3. Copy the mini-dump files out onto your Desktop
  4. Do not use Winzip, use the built in facility in Windows
  5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
  6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
  7. Then post a link here to the zip file, so we can take a look for you . . .
tpm on CPU.
Do you have latest BIOS on motherboard?
Newest chipset drivers? - https://www.amd.com/en/support/chipsets/amd-socket-am4/x470
OK so its crashed just now so heres the mini dump: https://drive.google.com/file/d/1ROUmG2l6cIKHIWDLj7jZT-ND9BtQbNFz/view?usp=sharing

I updated the Bios after your message and its taken nearly a week to crash and event viewer says it restarted after a bug check, which makes me think there are/were multiple issues (but maybe the older minidumps are irrelevant now?) I hope you can help.
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,162
5,187
166,290
10,454
Conversion of dumps

report - Click run as fiddle to see report

File: 091322-10140-01.dmp (Sep 14 2022 - 02:26:22)
BugCheck: [IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4A)]
Probably caused by: ntkrnlmp.exe (Process: steamwebhelper)
Uptime: 3 Day(s), 22 Hour(s), 11 Min(s), and 50 Sec(s)

File: 090822-7765-01.dmp (Sep 8 2022 - 13:09:06)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
Probably caused by: memory_corruption (Process: System)
Uptime: 1 Day(s), 9 Hour(s), 52 Min(s), and 59 Sec(s)

File: 090622-8140-01.dmp (Sep 7 2022 - 01:07:53)
BugCheck: [KERNEL_SECURITY_CHECK_FAILURE (139)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 7 Hour(s), 09 Min(s), and 35 Sec(s)

File: 090622-7828-01.dmp (Sep 7 2022 - 02:55:48)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: expressvpnd.exe)
Uptime: 0 Day(s), 1 Hour(s), 47 Min(s), and 27 Sec(s)

File: 090422-9203-01.dmp (Sep 5 2022 - 06:28:28)
BugCheck: [IRQL_NOT_LESS_OR_EQUAL (A)]
Probably caused by: memory_corruption (Process: EpicGamesLauncher.exe)
Uptime: 0 Day(s), 11 Hour(s), 13 Min(s), and 07 Sec(s)
Processes mentioned are victims

IRQL GT Zero at System Service isn't a BSOD I see very often.

I have to question if this is a windows 10 driver
Jul 26 2008FanControl.sys
see if newer version of express vpn?

try updating chipset drivers as I only see 1 AMD driver there - https://www.amd.com/en/support/chipsets/amd-socket-am4/x570
 
Jul 21, 2022
59
1
35
0
Fan control is a project by Rem0o on github for controlling fan speeds with different temperature sensors,
I will uninstall it, unfortunately its really useful but maybe its too unstable
Will update chipset, but I thought I did that when I got the new motherboard.
 

Vic 40

Titan
Ambassador
Approaching this the hardware way, but might want to stick with suggestions from Colif first,


Hi, I have been experiencing a lot of bsods after upgrading a few bits of hardware; my GPU, an addition of 32gb of RAM on top of the 16 that was already there, an nvme drive, and a 1000w psu.

I've seen errors like: IRQL_NOT_LESS_OR_EQUAL and DPC_WATCHDOG_VIOLATION for the most part.
Remove the smaller ram kit and just use the 32GB one.
Saw this, you still only use the newer 32gb kit?
Did you already have troubles before upgrading the pc with this? Cause it seems troubles came after the upgrade reading it lke this .....
Did you test with only the older 16gb kit as well?

Tried memtest86 on this new kit? Means make a bootable usb stick and run memtes86 for at least four passses, might just want to run it overnight.
 
Jul 21, 2022
59
1
35
0
Approaching this the hardware way, but might want to stick with suggestions from Colif first,




Saw this, you still only use the newer 32gb kit?
Did you already have troubles before upgrading the pc with this? Cause it seems troubles came after the upgrade reading it lke this .....
Did you test with only the older 16gb kit as well?

Tried memtest86 on this new kit? Means make a bootable usb stick and run memtes86 for at least four passses, might just want to run it overnight.
Why use this over the built in windows memtest?
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,162
5,187
166,290
10,454
Is there an easy way to check if the chipset driver is properly installed?
Not easily as they all sort of deep level

Mar 11 2020amdgpio2.sysAMD GPIO Controller Driver from Advanced Micro Devices http://support.amd.com/

May 18 2021AMDPCIDev.sysAdvanced Micro Devices PCI Device driver
these are the 2 you had before, you should have a few more now as the package includes multiple drivers
https://www.amd.com/en/support/kb/release-notes/rn-ryzen-chipset-4-08-09-2337

if you BSOD again I will see the differences or download and run Driverview - http://www.nirsoft.net/utils/driverview.html

All it does is looks at drivers installed; it won't install any (this is intentional as 3rd party driver updaters often get it wrong)

When you run it, go into view tab and set it to hide all Microsoft drivers, will make list shorter.

that will tell you if the drivers installed are newer than the ones you had.
Why use this over the built in windows memtest?
because memtest86 more thorough
 
Jul 21, 2022
59
1
35
0
Good choice.

You don't have the older 2x8gb kit anymore?
no i removed it a while ago, i have it around but its very difficult to use while im working using unreal engine becasue my scenes are for rendering video and they're very heavy, so i dont think 16gb will be enough
 
Jul 21, 2022
59
1
35
0
I get that, but for testing stability could it be beneficial to use this kit. Is up to you.
The 32 GB kit passed memtest 86 completely, so I guess I can rule that issue out. I really can't do any work with the 16gb kit, it will just constantly crash unreal
 
Jul 21, 2022
59
1
35
0
When I look at the event viewer it always critically errors around the same time I get a TPM error, and in windows it says I cant upgrade to windows 11 (not that I really want to) but I swear when I installed the newer motherboard it said that I could upgrade to win11, could this be a virus?
 
Jul 21, 2022
59
1
35
0
Didnt read whole thread. Want to ask did you try your system with different psu?
No I cant, its only a few months old though. I only have a 650w one spare which couldn't handle the 3070 (was crashing a lot and i had to lower the power limit on msi after burner to 50 percent) so I upgraded to a 1000w one.

If anyone knows a place in Berlin where I could get it tested with spares that would be good.
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,162
5,187
166,290
10,454
Conversion of dumps

report - Click run as fiddle to see report

File: 091922-10031-01.dmp (Sep 19 2022 - 18:58:08)
BugCheck: [UNEXPECTED_KERNEL_MODE_TRAP_M (1000007F)]
Probably caused by: memory_corruption (Process: steam.exe)
Uptime: 2 Day(s), 15 Hour(s), 38 Min(s), and 11 Sec(s)

File: 091422-8156-01.dmp (Sep 15 2022 - 01:03:23)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: 3dsmax.exe)
Uptime: 0 Day(s), 0 Hour(s), 03 Min(s), and 20 Sec(s)

Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

first crash is strange, no stack text. Normally get something to work with.

do you use Afterburner? try updating it as its from 2020.
update VPN software as well.

tried this yet?
https://www.amd.com/en/support/chipsets/amd-socket-am4/x570
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
61,162
5,187
166,290
10,454
did you clean install windows after getting a new motherboard?

chkdsk is probably all you need.
open command prompt (admin)
type chkdsk X: /f and press enter
replace X with drive letter of each ssd

on C drive, 2 paragraphs will show up, agree to run at startup and then restart PC to let it run. Shouldn't take long on a 980 Pro
 
Jul 21, 2022
59
1
35
0
did you clean install windows after getting a new motherboard?

chkdsk is probably all you need.
open command prompt (admin)
type chkdsk X: /f and press enter
replace X with drive letter of each ssd

on C drive, 2 paragraphs will show up, agree to run at startup and then restart PC to let it run. Shouldn't take long on a 980 Pro
I didn't clean install after getting the new mobo, as I didn't think it was necessary. But I did do one shortly beforehand

I checked every disk, finding no issues.
 

Lev1n

Reputable
Sep 30, 2019
84
5
4,545
1
No I cant, its only a few months old though. I only have a 650w one spare which couldn't handle the 3070 (was crashing a lot and i had to lower the power limit on msi after burner to 50 percent) so I upgraded to a 1000w one.

If anyone knows a place in Berlin where I could get it tested with spares that would be good.
You should try your system with another psu.
 

ASK THE COMMUNITY

TRENDING THREADS