Question Multiple BSOD on pre built system

DanMackie0

Commendable
Jul 4, 2017
4
0
1,510
Hello,

I seem to be regularly getting the BSOD when playing games and it's getting very annoying.

Here are some dump files - https://www.dropbox.com/s/iofq7649z1nzfot/2808%20DMPs.zip?dl=0]https://www.dropbox.com/s/iofq7649z1nzfot/2808%20DMPs.zip?dl=0]https://www.dropbox.com/s/iofq7649z1nzfot/2808%20DMPs.zip?dl=0
although I have crashed far more times than this I cant seem to find their dump files.

Specs:

CPU: i5-4670K
Motherboard: MSI Z97-G45
Ram: G.Skill 8GB
SSD/HDD: SanDisk Ultra Plus 128 GB / Seagate ST1000DM003 Barracuda
GPU: R9 290 Tri-x
PSU: Corsair CP-9020054-UK RM Series RM650
Chassis: Fractal Design Define R4
OS: Windows 7 x64 SP1

I am going to run a Memtest tonight. Have tried Driver Verifier already and couldn't even log onto my pc without blue screen, hopefully that BSOD shows in the DMP files.

Also should note sfc /scannow seems to always fix files every single time. I've fully updated Windows update and all drivers except 1 audio driver which I dont think is the issue as I have had blue screens when all drivers were updated. Will update this now too anyway.

Any help greatly appreciated!

Thanks
 
Last edited by a moderator:
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/kWMq.html
File information:082819-5631-01.dmp (Aug 28 2019 - 15:06:53)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:atikmdag.sys (Process: Battle.net.exe)
Uptime:0 Day(s), 0 Hour(s), 01 Min(s), and 28 Sec(s)

File information:082819-4711-01.dmp (Aug 28 2019 - 15:04:46)
Bugcheck:IRQL_GT_ZERO_AT_SYSTEM_SERVICE (4A)
Probably caused by:ntkrnlmp.exe (Process: Wow.exe)
Uptime:0 Day(s), 2 Hour(s), 33 Min(s), and 38 Sec(s)

File information:082819-3400-01.dmp (Aug 28 2019 - 15:13:46)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: WmiPrvSE.exe)
Uptime:0 Day(s), 0 Hour(s), 06 Min(s), and 15 Sec(s)

File information:082819-10296-01.dmp (Aug 28 2019 - 17:15:51)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Driver warnings:*** WARNING: Unable to verify timestamp for atikmdag.sys
Probably caused by:atikmdag.sys (Process: Wow.exe)
Uptime:0 Day(s), 0 Hour(s), 12 Min(s), and 09 Sec(s)
Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)

Possible Motherboard page: https://www.msi.com/Motherboard/support/Z97-G45-GAMING
It appears you have the latest BIOS already installed, version 2.9.

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
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It appears that your AMD Video Drivers are in the stack on 2 of your dump files and are also potentially out of date:

Jul 04 2019atikmdag.sysATI Radeon Kernel Mode driver
Jul 04 2019atikmpag.sysATI video card driver

I believe there is an August release out.

Also might need to look at:
Dec 27 2017rtwlanu.sysRealtek WLAN USB NDIS Driver https://www.realtek.com/en/

Would download latest MB drivers from here based on modules in the dumps:
https://www.msi.com/Motherboard/support/Z97-G45-GAMING#down-driver&Win10 64

How long have the BSOD been occuring?
Have you enabled any OC or XMP settings using Intel XTU as Gardenman stated?

System Service Exception and IRQL are usually drivers so probably wouldn't go to HW diagnosis just yet, see if we can find misbehaving drivers :)
 
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