Question Multiple BSOD's after upgrading CPU

Jul 29, 2020
25
1
35
0
Recently started streaming my gaming content as a result i decided to upgrade my CPU to the i7 8700. However I'm encountering Multiple BSODs

Including:
Driver_Irql_less_or_not_equal_error (The latest one happened after about an hour of running pc, literally just sitting in discord and talking).
Kernel_Trap_error
and some others, these are the main ones though.

I've fresh installed windows, updated all my drivers and to no avail.

Also tried to run the driver verifier ended up creating some logs but unsure how to read etc.


Specs
i7 8700
GPU Nvidia 1660
16gb DDR4
PSU 550w

If someone could read the dumps and help me out I would gladly appreciate as my streams have been ending early due to these frequent crashes.
 
Jul 29, 2020
25
1
35
0
Update on whats going on so far, thought i fixed the problem with a bios update, was good but now im getting newer and different bsods :(

https://www.dropbox.com/s/gzx0px2bxaypfdl/072720-13453-01.dmp?dl=0

https://www.dropbox.com/s/byvwryfabrd3vus/080320-9546-01.dmp?dl=0

15640-01.dmp?dl=0

https://www.dropbox.com/s/rbtwz2ycjz1xzi3/072720-15703-01.dmp?dl=0

https://www.dropbox.com/s/gzx0px2bxaypfdl/072720-13453-01.dmp?dl=0

Not sure if that's what you meant @Colif but I really hope so,
Let me know and thank you for your reply
 

gardenman

Admirable
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pastebin.com/A6UMUpRB
File information:080320-9546-01.dmp (Aug 3 2020 - 03:38:47)
Bugcheck:CLOCK_WATCHDOG_TIMEOUT (101)
Probably caused by:memory_corruption (Process: RustClient.exe)
Uptime:0 Day(s), 1 Hour(s), 46 Min(s), and 54 Sec(s)

File information:072920-15640-01.dmp (Jul 29 2020 - 03:14:13)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:memory_corruption (Process: EpicGamesLauncher.exe)
Uptime:0 Day(s), 18 Hour(s), 30 Min(s), and 15 Sec(s)

File information:072720-15703-01.dmp (Jul 27 2020 - 10:32:37)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 2 Hour(s), 53 Min(s), and 15 Sec(s)

File information:072720-13453-01.dmp (Jul 27 2020 - 07:36:43)
Bugcheck:DRIVER_VERIFIER_DETECTED_VIOLATION (C4)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 14 Sec(s)
Comment: The overclocking driver "RTCore64.sys" was found on your system. (MSI Afterburner)

There's 2 versions of your motherboard, Revision 1.0 and Revision 2.0. I am unable to tell which one you have so you can get a BIOS update.
Revision 1: https://www.gigabyte.com/us/Motherboard/H310M-H-rev-10/support#support-dl
Revision 2: https://www.gigabyte.com/Motherboard/H310M-H-20-rev-10/support#support-dl
You are using BIOS version 2.0. Both motherboards have newer BIOSes. If you know which version you have, let us know. Don't update the BIOS just yet, you'll be asked to do so later if needed.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Last edited:
Jul 29, 2020
25
1
35
0
Thankyou for your reply,
Does that mean I should uninstall MSI afterburner ? I use it to cool down my CPU temp.

Also I recently updated my bios to the rev.1
F12
2‎019/03/18
 

Colif

Win 10 Master
Moderator
I don't think F13 would help, its hard to say.

How does afterburner cool down CPU temps? Its for GPU as far as I know?

Update razer drivers if you can.
Update Serial IO & Intel Management ENgine Interface - both under chipset on here - https://www.gigabyte.com/us/Motherboard/H310M-H-rev-10/support#support-dl-driver-chipset
update or remove the intel driver update utility as its from June last year.
Nvidia drivers - they are always suspect. Not sure how the new drivers are like with 1660 as I don't see that card very often.
realtek LAN drivers - https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-pci-express-software

The Driver verifier error was caused by vgk.sys which is Vanguard Anti cheat. It would have come along with a game you installed.
 
Jul 29, 2020
25
1
35
0
Sorry meant to say GPU, i did however change bios to speed cpu fan also.

I have the latest 'game ready' nvidia drivers via Geforce Experience

I will try these installs and let you know whether I receive,
something to note this almost ALWAYS happens when im streaming
 
Jul 29, 2020
25
1
35
0
Vanguard Anti-Cheat is a root-kit anticheat that Riot install on your pc to play Valorant, cannot launch the game without it.

I have installed the above recommended stuff, but have kept msi afterburner as im not sure if I need to uninstall that as of yet.

I will be streaming to run test and see if i do bluescreen
 

Colif

Win 10 Master
Moderator
It is 2nd time recently I have seen verifier trip over vgk.sys so they may need to update it or something.

Having latest drivers on Nvidia isn't always best idea, they been suspect for about a year now.

LAN drivers could help with streaming maybe?
 

Colif

Win 10 Master
Moderator
I wish it was obvious, I really do. I get sick of reading dumps and finding nothing apart from maybes.

Wait and see what dumps show - I can't read them myself. Not until its converted anyway.
 

gardenman

Admirable
Moderator
If you are using Afterburner to overclock your GPU, remove the overclocks. Any overclocks can cause BSODs and system instability. Same goes for the CPU. Afterburner is often used to overclock and that why I mentioned it. If you are using it for fans then it should be OK.

I ran the dump files through the debugger and got the following information: https://pastebin.com/aNAMF24P
File information:080420-10671-01.dmp (Aug 4 2020 - 08:43:20)
Bugcheck:WHEA_UNCORRECTABLE_ERROR (124)
Probably caused by:memory_corruption (Process: nvsphelper64.exe)
Uptime:0 Day(s), 4 Hour(s), 31 Min(s), and 32 Sec(s)

File information:080420-10234-01.dmp (Aug 4 2020 - 09:07:43)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:memory_corruption (Process: Discord.exe)
Uptime:0 Day(s), 0 Hour(s), 23 Min(s), and 58 Sec(s)
This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Jul 29, 2020
25
1
35
0
Yeah just for fans, but I have uninstalled for now to try further isolate the problem, it's weird that both of them are considered Memory Errors, is this something to do with RAM or SSD ?
 

Colif

Win 10 Master
Moderator
A whea error caused by Nvidia drivers... I could have done without seeing whea errors.

WHEA = Windows Hardware Error Architecture. Its an error called by CPU but not necessarily caused by it. Can be caused by any hardware, and sometimes drivers.

take afterburner off. It can cause WHEA Errors.

normally its not so obvious as to point at an nvidia driver. It was the victim but it appears its a card function?

nvsphelper64.exe is an executable file that is part of the MDL Material Exchange program developed by NVIDIA Corporation. - https://www.nvidia.com/en-au/design-visualization/technologies/material-definition-language/ seems to be how you define how materials appear?

can't say I seen Nvidia drivers cause whea errors yet. Afterburner maybe as it can change settings.
 
Jul 29, 2020
25
1
35
0
After all the following changes Ive streamed for a full day with no crashes, will mark the post solved after a week, or update if more crashes.

thanks to Colif and Gardenman for helping me out
 
Reactions: gardenman

gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://pastebin.com/ZBMgw76w

File information:081020-14468-01.dmp (Aug 10 2020 - 09:46:26)
Bugcheck:DRIVER_IRQL_NOT_LESS_OR_EQUAL (D1)
Probably caused by:memory_corruption (Process: RiotClientServices.exe)
Uptime:5 Day(s), 7 Hour(s), 49 Min(s), and 43 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
Driver verifier is always working, but you can run it yourself and that is the process that needs to be manually stopped. Its really good at causing boot loops. Would be great if Microsoft could produce driver testing software that doesn't also break windows.

All report shows me really is that game sure likes to crash a lot. Nothing gives me a clue as to what is actual problem.
 

gardenman

Admirable
Moderator
Verifier was disabled in the last dump (Aug 10th) that I looked at. You can go down to this line:
====== Dump #1: Extra #1 ======
in the pastebin that I posted and it shows only 1 option clicked (which is normal for all PCs when verifier is "off").
 

ASK THE COMMUNITY