Multiple BSODs Happening

Mar 9, 2018
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For some time now, my computer has been crashing left and right. I've talked to tech support recently, nevertheless, it hasn't done much. I've reinstalled drivers, reinstalled Windows 10, checked if it was because of the RAM, and things of that sort. I have the program WhoCrashed installed, which shows your crash dumps. I'll include screenshots below showing the results. Anything that could stop these crashes would be extremely helpful!
*The computer crashes randomly like when I play games, watch youtube videos, or I don't even do anything and it happens on its own.

Screenshots: https://prnt.sc/ip2w6l https://prnt.sc/ip2wvt
 

Colif

Win 11 Master
Moderator
can you go to c:\windows\minidump and copy the files there to another folder
from the other folder, upload those files to a file sharing site and share a link here.

I can already tell one of them caused by Razer Synapse so check you have latest version. I helped someone else yesterday with Razer so I wonder if something changed and suddenly win 10 doesn't like the files.

rest just blaming ntoskrnl which is windows kernel. It handles all driver requests, power management, and memory management. It sits between Hardware and Applications. It got blamed but its not the cause
 
Mar 9, 2018
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I uploaded the minidumps here: http://www.mediafire.com/file/utzq1i9nz4pmp8k/DumpFiles.rar
 

gardenman

Splendid
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://pste.eu/p/iuM8.html

File: 030918-25671-01.dmp (Mar 9 2018 - 14:20:39)
BugCheck: [SYSTEM_SERVICE_EXCEPTION (3B)]
Probably caused by: memory_corruption (Process: WmiPrvSE.exe)
Uptime: 2 Day(s), 1 Hour(s), 24 Min(s), and 34 Sec(s)

File: 030918-21687-01.dmp (Mar 9 2018 - 15:53:18)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 58 Min(s), and 04 Sec(s)

File: 030918-20812-01.dmp (Mar 9 2018 - 16:08:31)
BugCheck: [SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)]
*** WARNING: Unable to verify timestamp for rzudd.sys
Probably caused by: rzudd.sys (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 12 Min(s), and 24 Sec(s)

File: 030718-19265-01.dmp (Mar 7 2018 - 12:55:32)
BugCheck: [KMODE_EXCEPTION_NOT_HANDLED (1E)]
Probably caused by: memory_corruption (Process: svchost.exe)
Uptime: 0 Day(s), 0 Hour(s), 06 Min(s), and 18 Sec(s)
The following dump file was 0 bytes long which means it is invalid: 030918-22062-01.dmp

Motherboard: https://www.gigabyte.com/us/Motherboard/GA-Z170X-Gaming-5-rev-10#ov
You are using BIOS version F20. The latest BIOS available for your system is version F22d.

I can't help you with this. Wait for additional replies. Good luck.
 
Mar 9, 2018
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Couldn't this brick my computer?
 

gardenman

Splendid
Moderator

Updating your BIOS is always risky and there's a chance of bricking your motherboard. Don't try it during a thunderstorm or when you might possibly lose power to your system.

BIOS updates can help with BSODs as they sometimes provide fixes for various parts such as RAM. If you read the page, you can see that version F22c provided a fix for the Intel bug which was recently in the news that affects most Intel systems today.

Is it worth the risk? That's up to you to decide. Will it fix the BSODs? Unlikely as most BSODs are driver or hardware problems. There's a slim chance it will help. Wait for more replies before deciding on the BIOS update or not.
 

Colif

Win 11 Master
Moderator
I wonder if gigabyte like Asus and might actually release a final version of bios, as it seems odd to see versions F22a, F22b & F22c as options. Updating BIOS can fix errors as drivers may be expecting responses they aren't recieving
If you update to F22c, download the latest version of Intel Management Engine Interface as its needed to match bios - its in the chipset section of https://www.gigabyte.com/us/Motherboard/GA-Z170X-Gaming-5-rev-10#support-dl

See here for instructions to update bios - https://www.gigabyte.com/MicroSite/121/flashbios_qflash.pdf

Go here and download latest drivers for the LAN: https://www.killernetworking.com/driver-downloads/category/other-downloads - killer drivers could be cause of some BSOD.

Do you have an Asus GPU? Do you have GPU Tweak 2 installed?
 
Mar 9, 2018
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I own a GTX 950 SSC, moreover, I did use GPU Tweak for a few days to see what it could do. Later I uninstalled it.
 

Colif

Win 11 Master
Moderator
problem with Asus programs is they leave things behind.

You have ASio.sys running, its part of a number of Asus programs, its how I guessed you had GPU Tweak since motherboard isn't from Asus.

try this to remove it - its part of instructions relating to AI suite not installing, it should help with removing this also (some of the steps like 3 & 5a don't apply)
1. Launch Control Panel - Administrativce Tools - Services
a. Locate ASUS services and set them all to disabled.
b. Don't try to Stop the service since there's a good chance the ASUS Com Service won't stop anyway.
example:
ASUS Com Service
ASUS HM Com Service
ASUS System Control Service
AsusFanControlService
2. Reboot the PC
3. Try to remove AI Suite in the control panel
4. Whether it seemed to work or not continue with the following steps
5. Download/Install/Run CCleaner Free from Piriform
a. Click Tools on left - Highlight AI Suite if it exists and then click the remove button (don;t bother with uninstall or repair)
b. Click Cleaner on left and Run Cleaner
c. Click Registry on left and then scan and fix issues until no more issues appear
d. Close CCleaner
6. Run regedit and Find ASUS (select Match whole string only)
a. Delete the ASUS entries
7. Finally, and probably the most important step(s)
a. Delete C:\Program Files\ASUS
b. Delete C:\Program Files (x86)\ASUS
c. Using Windows Explorer - Search for any remaining ASUS files - The stray/remaining uninstall files (they look like CAB entries - e.g. {2B71D4DB-C2B0-41C1-9F35-611AF7EAF37E} )
http://www.tomshardware.com/forum/id-3509907/open-asio-sys-error.html