[SOLVED] Multiple games crash due to Ntdll.dll

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Mar 18, 2019
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This issue has been going on for about 2 years now, it started happening on Fallout4, it would randomly CTD while i was mid game, then it wouldnt let me back in at all. Now the issue has spread to games such as Skyrim, Skyrim SE, Far Cry 5, Deep Rock Galactic, etc.

PC Specs:
  • Windows 7 SP1 | Updated 2/20/19
  • GTX 1060 SSC 6GB | Updated 2/22/19
  • Asus P9X79 Motherboard
  • 2x 8GB Kingston RAM
  • i7 4930k 3.2GHz (not overclocked)
just incase your curious about the exact brands/models of my parts here is my Pc Part Picker List

MsInfo32:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Summary:

OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PC
System Manufacturer System manufacturer
System Model System Product Name
System Type x64-based PC
Processor Intel(R) Core(TM) i7-4930K CPU @ 3.40GHz, 3401 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 4608, 12/24/2013
SMBIOS Version 2.7
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.24354"
Time Zone Eastern Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 7.61 GB
Total Virtual Memory 31.9 GB
Available Virtual Memory 19.9 GB
Page File Space 15.9 GB
Page File C:\pagefile.sys

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Display:

Name NVIDIA GeForce GTX 1060 6GB
PNP Device ID PCI\VEN_10DE&DEV_1C03&SUBSYS_62673842&REV_A1\4&1955A1F&0&0010
Adapter Type GeForce GTX 1060 6GB, NVIDIA compatible
Adapter Description NVIDIA GeForce GTX 1060 6GB
Adapter RAM (1,048,576) bytes
Installed Drivers nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version 25.21.14.1917
INF File oem137.inf (Section135 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 2560 x 1440 x 143 hertz
Bits/Pixel 32
Memory Address 0xFA000000-0xFAFFFFFF
Memory Address 0xC0000000-0xCFFFFFFF
Memory Address 0xD0000000-0xD1FFFFFF
I/O Port 0x0000E000-0x0000E07F
IRQ Channel IRQ 32
I/O Port 0x000003B0-0x000003BB
I/O Port 0x000003C0-0x000003DF
Memory Address 0xA0000-0xBFFFF
Driver c:\windows\system32\drivers\nvlddmkm.sys (25.21.14.1917, 19.48 MB (20,428,032 bytes), 2/24/2019 1:16 AM)

Things I have tried:
  • Verified that the games are installed on my C drive | Still crashes
  • Disabled antivirus/anti-spyware | Still crashes
  • Set my 144hz monitor to 60hz | Still crashes
  • Removed any external drives/usb devices | Still crashes
  • Made sure my sound quality was 16 bit, 44100Hz (CD Quality) | Still crashes
  • Verified integrity of game cache | Still crashes
  • Tried turning off V-sync, threaded optimization, and tripple buffering off in my graphics settings | Still crashes
  • Sfc /scannow | No errors
  • Reinstalled the games | Still crashes
  • Reinstalled steam | Still crashes
  • Preformed a check disk | No errors
  • Preformed a memtest 3 times | No errors
  • Called microsoft, only to have them change my virtual memory..? | Still crashes (and changed it back)
  • Preformed a clean boot | Still crashes
  • Updated windows | Still crashes
  • Updated graphics driver | Still crashes
  • Reinstalled windows 7 (full wipe, only installed updates, graphics driver, and steam) | Still crashes
  • Tried running the games in compatibility mode for W7 | Still crashes
  • Tried running them all as an administrator | Still crashes
  • Tried running Steam as an administrator | Still crashes
  • Tried re-installing all of my C++ redist | Still crashes
  • Tried playing offline | Still crashes
  • Tried making a new user account to play on | Still crashes
  • Ran a CPU stress test with Prime 95 for 6 hours | No problems, Max temp was 62C
  • Ran a GPU stress test with FurMark for 4 hours | No problems, Max temp was 72C
I was just told by bethesda support to reinstall the dll by
typing cmd in the search box, and then right click Command prompt select Run as Administrator.
typing this in command prompt:
regsvr32.exe /u ntdll.dll and press Enter key (this will uninstall the file)
regsvr32.exe ntdll.dll and press Enter key (this will reinstall the file).

Only to be met with an error message both times saying: "The module "ntdll.dll" was loaded but the entre-point DllRegisterServer was not found. Make sure that "ntdll.dll" is a valid DLL or OCX file and then try again."

And being told that they can no longer help me.
I'm at my wits end here and any help would be greatly appreciated.

The common crash info:

Problem signature:
Problem Event Name: APPCRASH
Application Name: SkyrimSE.exe
Application Version: 1.0.0.0
Application Timestamp: 5bf46e45
Fault Module Name: ntdll.dll
Fault Module Version: 6.1.7601.23539
Fault Module Timestamp: 57c99b8f
Exception Code: c0000005
Exception Offset: 000000000006e44b
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: dee1
Additional Information 2: dee15c2eadaf5e11ba5bfe03d39e43ab
Additional Information 3: 8278
Additional Information 4: 8278b7649fb02d5445a3079821a24466
 
Last edited:
Solution
I ran a memtest86 3 times, which it says in the OP and it came back fine. I'm looking now and noticing i forgot to put 86 after memtest.. apologies for that..

If i do a clean install off the bat, will i need to re-enter the windows key? and if so will the windows 7 key i currently have active still work?
It would be quite an inconvenience to have the pc go down as i also use it for work and i dont currently have the funds to purchase a new OEM key 😕

Sorry I missed that, 3 is probably enough the issue should have shown itself.

SO you should be able to straight up do a clean install of Windows 10 and when it asks for your key enter your Windows 7 key and it will work. I have done that actually fairly recently. You can also...
Mar 18, 2019
10
2
15
Well, it seems my absolute last resort of updating seems to have fixed my issue.

  • Preformed a clean install of my OS making sure to unplug my storage HDD completely
  • After the OS was done configuring/installing, i installed all of my motherboard drivers and shut down so i could reconnect my storage HDD
  • Used OOSU10 (ShutUp10) program to deactivate all of the analytics/data mining microsoft loves to do.
  • Proceeded to install my graphics driver and reboot once more.
  • Installed chrome because screw the Edge browser (y)
  • Installed steam and directed it to my storage HDD for my games
  • Installed Uplay
  • Successfully launched Far Cry 5
  • Successfully launched Skyrim SE
  • Successfully launched Fallout 4
  • Unsuccessfully got over my disgust for Windows 10

Not sure why Windows 7 was acting up for me to bring us to this point because i know friends who still use W7 and play these games without issues, but its whatever i guess.

Now for the lovely and tedious process of remembering all my accounts and getting my preferences the way i would like for the second time in the last couple months :rolleyes:

I want to thank you both for helping me resolve this issue and giving me recommendations and guides on each step and procedure i needed to take!

If i have any other questions i'll be sure to post here again (dont close this post just yet as id like to be absoluitly sure im not going to have anymore issues)
 
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