Question multiple issues - need help diagnosing and fixing.

chun.s.johnny

Prominent
Oct 25, 2018
28
1
535
0
Hello. I have a prebuilt HP that I thought was a great deal, but now it turns out it probably wasn't the wisest choice. Multiple issues have been appearing and I don't have money to replace any parts so my situation, worst-case could be the end of my pc :( I could add a link to the prebuilt if anybody would like.

The first issue, my disk drive sometimes spikes up to 100% usage and it stays there for a bit unless I close all applications and let my pc rest. When I play games, my FPS stutters tremendously - enough to make it unplayable - and I think this is the cause for it. Not sure.

The second issue, sometimes my pc just crashes. It only happened to certain games as of now, like Fortnite, destiny 2, and genshin impact. What basically happens is that my monitor goes black, and static-like sound is all I can hear. its a classic "error" sound. I can't do anything, so I have to resort to holding down my power button and restarting the pc. I think it could be only certain games because maybe others are harder to run? not sure. it is very concerning though and has happened numerous times.

The third issue, is recent. This image appears whenever I fullscreen a video, or the quality changes.
link to image View: https://imgur.com/gallery/bgBY8HV


To add on, my computer has been progressively getting slower. Sad :(
All of these concern me a great amount, considering some people have told me I might have a dead GPU, and if that is true I don't have money to buy another.
Any help would be GREATLY appreciated.
-jsc
 

white.a.drew

Reputable
Oct 14, 2017
1,281
91
5,590
68
Hello. I have a prebuilt HP that I thought was a great deal, but now it turns out it probably wasn't the wisest choice. Multiple issues have been appearing and I don't have money to replace any parts so my situation, worst-case could be the end of my pc :( I could add a link to the prebuilt if anybody would like.

The first issue, my disk drive sometimes spikes up to 100% usage and it stays there for a bit unless I close all applications and let my pc rest. When I play games, my FPS stutters tremendously - enough to make it unplayable - and I think this is the cause for it. Not sure.

The second issue, sometimes my pc just crashes. It only happened to certain games as of now, like Fortnite, destiny 2, and genshin impact. What basically happens is that my monitor goes black, and static-like sound is all I can hear. its a classic "error" sound. I can't do anything, so I have to resort to holding down my power button and restarting the pc. I think it could be only certain games because maybe others are harder to run? not sure. it is very concerning though and has happened numerous times.

The third issue, is recent. This image appears whenever I fullscreen a video, or the quality changes.
link to image View: https://imgur.com/gallery/bgBY8HV


To add on, my computer has been progressively getting slower. Sad :(
All of these concern me a great amount, considering some people have told me I might have a dead GPU, and if that is true I don't have money to buy another.
Any help would be GREATLY appreciated.
-jsc
Please add a link to the pre build and how long have you had it if it's less then three months take it back to where you bought it there's no excuse for that. Of you bought it online you need to get a hold of hp
 

hang-the-9

Titan
Moderator
Yes could be a video card issue, maybe power supply also. You will need spare parts to trouble-shoot anything, swap in a different video card at least. Did you try a clean Windows setup with new drivers from the vendor already? That is a good place to start if you can't actually test the hardware.
 

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