Question Multiple problems with new PC.

Jul 25, 2019
2
0
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Hello Everyone,

I have recently ordered a new PC online and it seems to be having some minor issues and I'd love to know if anyone here can help me fix it.

Problem 1: My monitor's connection seems unstable at times. Such as when I boot up my PC I'd often get the message "No HDMI Connection" as well as none of my USB plugged equipment (mouse, keyboard, etc) will power up.

Problem 2: I often get the Thread Stuck In Device error which shuts the PC down at times.

Problem 3: When I open a video game the PC will freeze and give different color screens such as pink, brown, green, blue and more.

I understand the best solution is to send the PC back to the manufacturer for repair but that would take 1 week and unfortunately, that's a bit too long for my current schedule. Does anyone know if this is an easy fix job or will sending it back be the only options?

Here is a brief spec of my PC:
Operating System: Windows 10 Pro 64-bit
Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz (16 CPUs), ~3.6GHz
Memory: 64GB DDR4 2666MHz RAM
Card name: Radeon RX 570 Series
Chip type: AMD Radeon Graphics Processor
Antec HCG 850 M
Antec C40 CPU Cooler
3TB of Samsung SSD

Thanks in advance.
 

YKS_Gaming

Prominent
Mar 2, 2019
37
1
545
try updating AMD graphics driver
edit: and try to download msi afterburner to underclock the graphics card. it might be a bad GPU
Also an 9900k+RX570 seems weird, is the graphics card a 5700 or an 5700XT?