Mustek A3 1200S wont save SCAN

[Raleigh_1]

Have been trying to get Tech Support for over a month!! Mustek A3 1200S wont save scans! Problem: scans great, then pop up "your scan is already saved" (which it is NOT), then deletes the scan! No scan saved!! Grrrr! Scanner connects to computer fine (Dell PC, Windows 7). Tried all troubleshooting, this is not mentioned in any doc. Scanner is only 3 months old! Tech Support wont answer!! HELP

 

[Petrossa]

Does the software not offer you the choice of where you would like to save the scan?
Or are you using a button on the device itself?

 

[Raleigh_1]

Does the software not offer you the choice of where you would like to save the scan?
Or are you using a button on the device itself?

Hello, thankyou for your reply, I hope you are enjoying the Holiday Season. This question is baffling because the software appears to otherwise be working perfectly. It is connected to the computer flawlessly. If you use the software and the machine, when you scan, you get a popup that asks if you would like to save the scan. Usually, you hit Save and then go on to the next scan. This is how it worked, perfectly, for me, for about 2 months. One day for no obvious reason, it seemed to have trouble scanning at all. But, this corrected itself and the scans starting going through OK. However, 5 min later, this problem started: pop up when you hit Save, that says "you have already saved that Scan" (WHICH I HAVE NOT!). This makes it impossible to Save! The software thinks you have already Saved. And no scan is Saved. So you don't get any Saved scans! Grrrrrrrr! I cant figure out how to fix it at all. I have re-installed the software 3 different times. The Limited Warrenty Tech Support office out of California doesn't answer the phone or return any messages, either by telephone or email. Am I supposed to just throw the machine away!? 🙁

 

[Petrossa]

Hopefully tossing the device out is not the answer.
Have you tried to save to a separate folder, as a way of testing?
When you re-install the device software, are you using the software that came with the device, or the latest from their website?

 

[Raleigh_1]

Hopefully tossing the device out is not the answer.
Have you tried to save to a separate folder, as a way of testing?
When you re-install the device software, are you using the software that came with the device, or the latest from their website?

Hi, in answer to your question, I reinstalled the software again using a Driver from the website as you suggested. Good news and bad news. Now it SAYS it saves the scan. However, there is not ACTUALLY any scan saved, so really, fairly baffling. There is no scan either on the VS screen on the software, or in the documents folder. The route defined is to Documents, so that's where it should be. I was really hoping that using the updated driver would solve the problem, so this is rather a disappointment. MUSTEK A3 1200 STILL WONT SAVE SCANS! what would you suggest!!!!???

 

[Petrossa]

Sorry for the delay.
Any luck with this yet?