My 1TB harddrive only shows 118 GB

[SpaceWeed]

So I got my pc back from repair service today. They fixed my keyboard, which was the reason why I sent it in. But now my harddrive only shows 85,3GB available out of 118 GB. My harddrive is a 1TB, so I am missing alot of space? They deleted all my data, so I got a freshed installed PC. Maybe they formatted it, and something went wrong?

Disk Management: https://imgur.com/a/9RsMYCD
Windows Explorer: https://imgur.com/a/is2hPTg

I would also like to mention, that before I sent the pc to repair service, I had drive C and drive D. Now I only have drive C?

 

[smashjohn]

It looks like they swapped out your hard drive for a 120GB drive. On your Disk Management page, it would show 880GB of unallocated space if that was a 1TB drive. It's pretty easy to open the PC and verify what's written on top of the drive.

 

[ikaz]

On the second picture you can right click on the 900MB and you should be give an option to format that space and create a drive letter (D or any other letter), Basically it's there just needs to be setup again.

 

[ko888]

What's the brand and model of the hard disk drive?

 

[SpaceWeed]

It looks like they swapped out your hard drive. On your Disk Management page, it would show 880GB of unallocated space if that was a 1TB drive. It's pretty easy to open the PC and verify what's written on top of the drive.

It is still the 1TB harddrive in the PC. I checked by looking in the device management. I looked up the name, and it showed me a SATA 1TB harddrive.

 

[SpaceWeed]

On the second picture you can right click on the 900MB and you should be give an option to format that space and create a drive letter (D or any other letter), Basically it's there just needs to be setup again.

But I still miss about 900 GB of storage :/

 

[SpaceWeed]

What's the brand and model of the hard disk drive?

My PC is MSI GL72 6QD and the harddrive is this one:
http://www.compeve.com/computer-hardware/hard-drives/sata/western-digital-hdd-xe-600gb-wd6001bkhg-10000-rpm-sas-6gb-s-2.5


According to device management.

 

[ko888]

On the second picture you can right click on the 900MB and you should be give an option to format that space and create a drive letter (D or any other letter), Basically it's there just needs to be setup again.

How does 900 Megabytes equal the missing 900 Gigabytes?

 

[ss202sl]

This is where you need to call the repair service and ask them what exactly they did. Did they tell you they were going to remove your data?

 

[SpaceWeed]

This is where you need to call the repair service and ask them what exactly they did. Did they tell you they were going to remove your data?

No, they didn't. But I signed that they were allowed to delete any data and I was fully aware of they could wipe my whole harddrive. I searched around the internet for a solution, and I think it's something I can fix myself. I have to send it to another country (Sweden) to get it repaired at a MSI repair center. I don't have time for that, because of upcoming exams.

 

[ko888]

Do you have a 120GB SSD installed in that laptop?

 

[SpaceWeed]

Do you have an SSD installed in that laptop?

No, only 1 TB SATA harddrive. I am contacting the place where I got my PC repaired right now.

 

[smashjohn]

When you're looking at Disk Management, windows identifies a drive at the hardware level. When it says "Disk 0 119,12GB Online", it is identifying a physical disk, numbering it 0, with 120GB size. Next, you have your 3 partitions: 300MB, 117,94GB, and 900MB, which totals your physical space of 119,14 (rounding errors account for .02 difference).

I honestly don't know of any way you could 'hide' the 880GB of unallocated space from windows. It should be identified at the hardware level and show some kind of partition or unallocated space in Disk Management. I think Device Manager is wrong. I'd look at the disk and see what's written on top of it.

 

[RolandJS]

Going forward, please begin and maintain an OS and data partitions backup onto external media routine.

 

[SpaceWeed]

When you're looking at Disk Management, windows identifies a drive at the hardware level. When it says "Disk 0 119,12GB Online", it is identifying a physical disk, numbering it 0, with 120GB size. Next, you have your 3 partitions: 300MB, 117,94GB, and 900MB, which totals your physical space of 119,14 (rounding errors account for .02 difference).

I honestly don't know of any way you could 'hide' the 880GB of unallocated space from windows. It should be identified at the hardware level and show some kind of partition or unallocated space in Disk Management. I think Device Manager is wrong. I'd look at the disk and see what's written on top of it.

I guess that I have to open it up and take a look.

 

[SpaceWeed]

When you're looking at Disk Management, windows identifies a drive at the hardware level. When it says "Disk 0 119,12GB Online", it is identifying a physical disk, numbering it 0, with 120GB size. Next, you have your 3 partitions: 300MB, 117,94GB, and 900MB, which totals your physical space of 119,14 (rounding errors account for .02 difference).

I honestly don't know of any way you could 'hide' the 880GB of unallocated space from windows. It should be identified at the hardware level and show some kind of partition or unallocated space in Disk Management. I think Device Manager is wrong. I'd look at the disk and see what's written on top of it.

Okay, never mind. I can't open it without removing the warranty sticker on the bag.

 

[SpaceWeed]

New information:

I sneaked around in Windows and found this.
https://imgur.com/a/b8uzPWa

My windows is in danish, so I will translate the marked words:
Størrelse = Size
Model = Model
Partitioner = Partitions (?)

As you can see, the size is equal to 931,51 GB. We are close at the 1 TB now.

 

[smashjohn]

You might try downloading EaseUS Partition Manager Free edition and see what it says.

 

[SpaceWeed]

https://imgur.com/a/fIKUbZc

I don't see any useful information here

 

[ko888]

Looks like a 120 GB disk was cloned to your 1TB HDD.

 

[SpaceWeed]

Looks like a 120 GB disk was cloned to your 1TB HDD.

Aaaand how do I fix that?

 

[ko888]

Looks like a 120 GB disk was cloned to your 1TB HDD.

Aaaand how do I fix that?

By deleting all of the existing partitions on the hard disk drive during the reinstall of Windows 10. The partitions need to be allocated/created in the correct order on the HDD.

 

[smashjohn]

Another suggestion: Have you tried going into Device Manager; right-click the drive and select Update Driver Software, choose Automatic. This will have windows re-detect the drive, which may change the reported device and update the driver for it.

 

[SpaceWeed]

Looks like a 120 GB disk was cloned to your 1TB HDD.

Aaaand how do I fix that?

By deleting all of the existing partitions on the hard disk drive during the reinstall of Windows 10. The partitions need to be allocated/created in the correct order on the HDD.

Oh damn, that sounds hard. If I reinstall Windows 10, it will guide me through?

 

[SpaceWeed]

Another suggestion: Have you tried going into Device Manager; right-click the drive and select Update Driver Software, choose Automatic. This will have windows re-detect the drive, which may change the reported device and update the driver for it.

Done. It said it already was the 'best' version. Nothing positive changed