My Acer laptop doesn't seem to be communicating with my external hard drive.

[ggcarden]

It keeps saying there is a problem; will restart. But it keeps repeating and says will reboot. I just connected it and now can't go any further. I can open my drive folder. Thank you.

 

[Sedivy]

Try this. When you connect the drive, instead of double clicking on the drive icon to open it, right click and then select Properties-Tools-Check.
Also, go into windows event viewer around the time of the reboot, check the events that say critical and are around the timestamp of the reboot (within a few min) and post their id and description here.

 

[ggcarden]

Try this. When you connect the drive, instead of double clicking on the drive icon to open it, right click and then select Properties-Tools-Check.
Also, go into windows event viewer around the time of the reboot, check the events that say critical and are around the timestamp of the reboot (within a few min) and post their id and description here.

 

[ggcarden]

Try this. When you connect the drive, instead of double clicking on the drive icon to open it, right click and then select Properties-Tools-Check.
Also, go into windows event viewer around the time of the reboot, check the events that say critical and are around the timestamp of the reboot (within a few min) and post their id and description here.

Thank you, I'll try that.