So Ive been having trouble with my PC lately where when I game or now video editing the PC goes to black and restarts. Ive finally been able to recreate the problem. So with the AIO installed on the processor the CPU never goes above 50 C and the GPU stays below 70 C, but then when im playing the screen goes black within 10-30 minutes and the pc just starts. nothing pops up in event viewer for why it shut down randomly no critical messages or warning about the time of unexpected shut down for many games too not just warzone. But ive finally been able to recreate the event when I was editing in Premiere pro. Heres what happens, Im editing and the screens go black or to power saving mode, then the PC freezes but the PC never loses power, and then restarts but all the lights stay on and the motherboard goes from A0 to the start up sequence with out losing power. The CPU was about 35 C and the GPU was about or less than 60 C.
First system specs, history when this began then trouble shooting ive done.
System Specs with buy date:
Processor: Intel Core i9-11900K - Core i9 11th Gen Rocket Lake 8-Core 3.5 GHz LGA 1200 125W Intel UHD Graphics 750 Desktop Processor - BX8070811900K (bought 6/18/2022)
AIO Processor cooling: NZXT Kraken Z53 240mm Liquid Cooler with LCD Display - Black (bought 6/17/2022)
GPU: ZOTAC GAMING GeForce RTX 3090 Trinity OC 24GB GDDR6X 384-bit 19.5 Gbps PCIE 4.0 Gaming Graphics Card, IceStorm 2.0 Advanced Cooling, SPECTRA 2.0 RGB Lighting, ZT-A30900J-10P (bought 4/08/2021)
Power Supply: EVGA SuperNOVA 1300 P+ 220-PP-1300-X1 1300 W ATX12V / EPS12V 80 PLUS PLATINUM Certified Full Modular Active PFC Power Supply (bought 6/10/2022)
RAM: (4x) G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3200 (PC4 25600) Intel XMP 2.0 Desktop Memory Model F4-3200C16D-32GTZR (bought 10/8/2020)
Mother Board: ASUS ROG STRIX Z490-E GAMING LGA 1200 (Intel 10th Gen) Intel Z490 (WiFi 6) SATA 6Gb/s ATX Intel Motherboard (14+2 Power Stages, DDR4 4600, Intel 2.5 Gb Ethernet, Bluetooth v5.1, Dual M.2 and AURA Sync) (10/8/2020)
Storage: 1x WD Blue 3D NAND 2TB Internal SSD - SATA III 6Gb/s M.2 2280 Solid State Drive - WDS200T2B0B Main load (bought 10/20/2021)
Case: Cougar Panzer Max-G Black ATX Full Tower Gaming Case with 2 fans on front and 3 on top one in back. (bought 10/8/2020
History when the problem started happening:
I was asking about the performance of my rig on reddit and it was running WARZONE on full specs in 4k with a 850w power supply and a
Intel Core i9-10850KA Comet Lake 10-Core 3.6 GHz LGA1200 125W Desktop Processor w/ Intel UHD Graphics 630 ) - BX8070110850KA and a
Cooler Master Hyper 212 RGB Black Edition CPU Air Cooler, SF120R RGB Fan, 4 CD 2.0 Heatpipes, Anodized Gun-Metal Black, RGB Lighting for AMD Ryzen/Intel LGA1200/1151 LGA 1700 Compatible heat sink. I noticed it was getting about 85 C on one either the CPU or GPU. So i went to the forums and someone said I was way underpowered and way to hot. So I decided to upgrade. I bought the new power supply you see above and a large fanned heat sink. I got the parts in and installed the Power supply but the double fanned heat sink was way too big. So i just decided to put the old heat sink back on for the time being and order an AIO and just deal with it. The PC ran just fine and ran everything good. Mind you I always clean it with 99% isopropyl Alcohol and where brang new Mitrile Gloves each time. Error one on my part: The PC lights up after installing the old heat sink but nothing happens with the so I go to the forums and think its a bad CPU. I order a the New CPU that you see above and install it and realized that I was a dumb nut and the motherboard power supply was slighty loose and not fully connected which was causing that problem. The AIO and Processor the you see above come in at the same time, so I figured why not install them both, so I do with the stock AIO thermal paste untouched and install it. I check all the connections and everything is secure. The PC starts up and everything works just fine, until I start to game and then it does what I say above. I can do normal tasks on the computer like zoom, chrome and work but when I game or now that I discovered that video editing causes the problem it does what I described above.
Troubleshooting steps tried:
So sorry for the long story but just wanted to give you all a very detailed story of how or why it happened. Im trying to narrow it down between the new PSU, GPU, RAM or Processor
Any help would be very thankful and appreciated
First system specs, history when this began then trouble shooting ive done.
System Specs with buy date:
Processor: Intel Core i9-11900K - Core i9 11th Gen Rocket Lake 8-Core 3.5 GHz LGA 1200 125W Intel UHD Graphics 750 Desktop Processor - BX8070811900K (bought 6/18/2022)
AIO Processor cooling: NZXT Kraken Z53 240mm Liquid Cooler with LCD Display - Black (bought 6/17/2022)
GPU: ZOTAC GAMING GeForce RTX 3090 Trinity OC 24GB GDDR6X 384-bit 19.5 Gbps PCIE 4.0 Gaming Graphics Card, IceStorm 2.0 Advanced Cooling, SPECTRA 2.0 RGB Lighting, ZT-A30900J-10P (bought 4/08/2021)
Power Supply: EVGA SuperNOVA 1300 P+ 220-PP-1300-X1 1300 W ATX12V / EPS12V 80 PLUS PLATINUM Certified Full Modular Active PFC Power Supply (bought 6/10/2022)
RAM: (4x) G.SKILL TridentZ RGB Series 32GB (2 x 16GB) 288-Pin PC RAM DDR4 3200 (PC4 25600) Intel XMP 2.0 Desktop Memory Model F4-3200C16D-32GTZR (bought 10/8/2020)
Mother Board: ASUS ROG STRIX Z490-E GAMING LGA 1200 (Intel 10th Gen) Intel Z490 (WiFi 6) SATA 6Gb/s ATX Intel Motherboard (14+2 Power Stages, DDR4 4600, Intel 2.5 Gb Ethernet, Bluetooth v5.1, Dual M.2 and AURA Sync) (10/8/2020)
Storage: 1x WD Blue 3D NAND 2TB Internal SSD - SATA III 6Gb/s M.2 2280 Solid State Drive - WDS200T2B0B Main load (bought 10/20/2021)
Case: Cougar Panzer Max-G Black ATX Full Tower Gaming Case with 2 fans on front and 3 on top one in back. (bought 10/8/2020
History when the problem started happening:
I was asking about the performance of my rig on reddit and it was running WARZONE on full specs in 4k with a 850w power supply and a
Intel Core i9-10850KA Comet Lake 10-Core 3.6 GHz LGA1200 125W Desktop Processor w/ Intel UHD Graphics 630 ) - BX8070110850KA and a
Cooler Master Hyper 212 RGB Black Edition CPU Air Cooler, SF120R RGB Fan, 4 CD 2.0 Heatpipes, Anodized Gun-Metal Black, RGB Lighting for AMD Ryzen/Intel LGA1200/1151 LGA 1700 Compatible heat sink. I noticed it was getting about 85 C on one either the CPU or GPU. So i went to the forums and someone said I was way underpowered and way to hot. So I decided to upgrade. I bought the new power supply you see above and a large fanned heat sink. I got the parts in and installed the Power supply but the double fanned heat sink was way too big. So i just decided to put the old heat sink back on for the time being and order an AIO and just deal with it. The PC ran just fine and ran everything good. Mind you I always clean it with 99% isopropyl Alcohol and where brang new Mitrile Gloves each time. Error one on my part: The PC lights up after installing the old heat sink but nothing happens with the so I go to the forums and think its a bad CPU. I order a the New CPU that you see above and install it and realized that I was a dumb nut and the motherboard power supply was slighty loose and not fully connected which was causing that problem. The AIO and Processor the you see above come in at the same time, so I figured why not install them both, so I do with the stock AIO thermal paste untouched and install it. I check all the connections and everything is secure. The PC starts up and everything works just fine, until I start to game and then it does what I say above. I can do normal tasks on the computer like zoom, chrome and work but when I game or now that I discovered that video editing causes the problem it does what I described above.
Troubleshooting steps tried:
- DDU the grapics card drivers and update
- windows 10 is updated
- all drivers are updated
- check event viewer and no errors
- RAM check with no errors
- Check each RAM one by one
- Reseated the GPU in a different slot
- Windows full clean
- all connection check
So sorry for the long story but just wanted to give you all a very detailed story of how or why it happened. Im trying to narrow it down between the new PSU, GPU, RAM or Processor
Any help would be very thankful and appreciated