Question My computer stutters, freezes and reboots randomly.

Oct 4, 2021
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So I've had this issue with my machine for about the past weeks or so. At first it starts stuttering which is easily noticed when the sound starts glitching out, then it freezes up and then reboots(how long it takes before that happens has varied). I've tried a bunch of things to figure out what is going on and none of it has worked. I've tried a bunch of things that have come up with nothing or found things that were entirely unrelated to whatever is causing my problems. I'm including the DMP files from the last few days to see if that helps narrow it down and the sysinfo file. I have a speccy snapshot file uploaded too if that'd also help narrow things down? I'm not particularly computer savvy so all of this is above my league when it comes to having the ghost of a chance to figure it out.

MiniDMP Files: https://www.mediafire.com/file/hdkp8dauf0xo6gj/DMP_Files.zip/file

SysInfo: https://www.mediafire.com/file/mcggmocx9fpsh10/Speccy_Snapshot.zip/file

EDIT:

Specs & div:


Operating System
Windows 10 Home 64-bit

CPU
Intel Core i9 10900K @ 3.70GHz 45 °C
Comet Lake 14nm Technology

RAM
16,0GB Dual-Channel Unknown @ 1607MHz (18-21-21-39)

Motherboard
ASUSTeK COMPUTER INC. ROG MAXIMUS XII HERO (WI-FI) (LGA1200) 35 °C

Graphics
ZOWIE XL LCD (1920x1080@60Hz)
S27C350 (1920x1080@60Hz)
3071MB NVIDIA GeForce RTX 2080 Ti (ASUStek Computer Inc) 41 °C

Storage
931GB KINGSTON SA2000M81000G (SATA-2 (SSD))
953GB SAMSUNG MZVLB1T0HBLR-00000 (Unknown (SSD))
931GB Crucial CT1000MX500SSD1 (SATA (SSD))
3726GB Seagate ST4000DM004-2CV104 (SATA ) 34 °C

Optical Drives
No optical disk drives detected

Audio
Realtek High Definition Audio


Hard drives
KINGSTON SA2000M81000G (SSD)
Manufacturer Kingston
Product Family SSDNow
Form Factor 2.5-inch
Interface SATA-2
Capacity 931 GB
Real size 1 000 204 886 016 bytes
RAID Type None
S.M.A.R.T
S.M.A.R.T not supported
Partition 0
Partition ID Disk #0, Partition #0
Disk Letter F:
File System NTFS
Volume Serial Number 32514EE3
Size 931 GB
Used Space 796 GB (85%)
Free Space 135 GB (15%)
SAMSUNG MZVLB1T0HBLR-00000 (SSD)
Manufacturer SAMSUNG
Interface Unknown
Capacity 953 GB
Real size 1 024 209 543 168 bytes
RAID Type None
S.M.A.R.T
S.M.A.R.T not supported
Partition 0
Partition ID Disk #1, Partition #0
File System FAT32
Volume Serial Number 304A195D
Size 256 MB
Used Space 26,8 MB (10%)
Free Space 229 MB (90%)
Partition 1
Partition ID Disk #1, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number D64A95F6
Size 953 GB
Used Space 720 GB (75%)
Free Space 232 GB (25%)
Partition 2
Partition ID Disk #1, Partition #2
File System NTFS
Volume Serial Number 6A4ABB26
Size 499 MB
Used Space 414 MB (82%)
Free Space 85 MB (18%)
CT1000MX500SSD1 (SSD)
Manufacturer Crucial
Heads 16
Cylinders 121 601
Tracks 31 008 255
Sectors 1 953 520 065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ACS3
Serial Number 2022E2A5DBA4
Firmware Version Number M3CR032
LBA Size 48-bit LBA
Power On Count 572 times
Power On Time 198,4 days
Speed Not used (SSD Drive)
Features S.M.A.R.T., APM, NCQ, TRIM, SSD
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 931 GB
Real size 1 000 204 886 016 bytes
RAID Type None
S.M.A.R.T
Status Good
S.M.A.R.T attributes
Partition 0
Partition ID Disk #2, Partition #0
Disk Letter D:
File System NTFS
Volume Serial Number A251B624
Size 931 GB
Used Space 714 GB (76%)
Free Space 216 GB (24%)
ST4000DM004-2CV104
Manufacturer Seagate
Heads 16
Cylinders 486 401
Tracks 124 032 255
Sectors 7 814 032 065
SATA type SATA-III 6.0Gb/s
Device type Fixed
ATA Standard ACS3
Serial Number WFN45HDS
Firmware Version Number 0001
LBA Size 48-bit LBA
Power On Count 572 times
Power On Time 227,7 days
Speed 5425 RPM
Features S.M.A.R.T., NCQ
Max. Transfer Mode SATA III 6.0Gb/s
Used Transfer Mode SATA III 6.0Gb/s
Interface SATA
Capacity 3726 GB
Real size 4 000 787 030 016 bytes
RAID Type None
S.M.A.R.T
Status Good
Temperature 36 °C
Temperature Range OK (less than 50 °C)
S.M.A.R.T attributes
Partition 0
Partition ID Disk #3, Partition #0
Disk Letter E:
File System NTFS
Volume Serial Number 7C52BD06
Size 3726 GB
Used Space 206 GB (5%)
Free Space 3519 GB (95%)

PSU specs according to my retailer:

Corsair TX750M, 750W PSU
ATX 12V v2-4, 80 PLUS Gold, Semi Modular, 6+2-pin PCIe
 
Last edited:

Ralston18

Titan
Moderator
In lieu of .zip files....

Update your post to include full system hardware specs and OS information.

PSU: make, model, wattage, age, condition?

Disk drives: make, model, capacity, how full?

Other things you can do now:

Power down, unplug, open the case.

Clean out dust and debris.

Verify by sight and feel that all cards, connectors, RAM, and jumpers are fully and firmly seated into place. No loose or wiggling connections.

Use a bright flashlight to inspect for signs of damage: bare conductor showing, burned or browned components, melted insulation, kinked or pinched wires, etc..
 
Oct 4, 2021
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I don't have anything to dust with on hand, but I'll go to the stores as soon as I can to find something for it, such as compressed air.

Edit: Doing a quick inspection through the see-through side panel of the machine, I can't see any signs of physical damage, but its late here so I'll be giving it a thorough look tomorrow after work when I'm a lot less tired.
 
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Oct 4, 2021
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Dusted and checked. All looks to be in order as far as my eyes could tell.

EDIT: Did a memtest(using memtest86 v4.3.7) and passed with no errors.
 
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