My computer won't restart after I reset it.

[celesteabigailw]

My computer says resetting this pc at 99% for more than 12 hours. Is this normal. Can I switch it off and restart myself or should I be patient and wait.

TIA

 

[2sidedpolygon]

I'd just give it some more time rather than panicking. Updates/resets like to do that sometimes.

 

[celesteabigailw]

Thanx will wait a while and see what happens.

 

[webworkings]

Try this...

1. Turn off the laptop.
2. Turn off your WiFi, or take the laptop to an area where there isn't any WiFi. (If connected via Ethernet, unplug it.)
3. Turn on the laptop.
4. Once it fully loads, then turn on your WiFi again.

Sometimes (especially in 10) updates, including those that come after a reset, can get the computer stuck. It happens when an update fails, for whatever reason, and the device continually tries to get it to install over and over. Leaving you 'stuck'. Until you take away its ability to continue trying the update, hence the no WiFi, then it should load.