My cpu cooler seems to not tighten to the mounting plates

[heinegeorgnilsen]

I'm installing a Cpu cooler onto my motherboard (noctua nh-d15) but when I try to screw the screws in the middle where the cooler is fastened I screw and screw but it doesn't tighten. What is the problem? (The motherboard is a Z370-A Pro)

 

[jay32267]

Which screws?
The first set screw to the back plate and the second set screw to the mounting bars.
Here are the install instructions.

http://noctua.at/media/blfa_files/manual/noctua_nh_d15_manual_en.pdf

 

[heinegeorgnilsen]

I've followed the instruction and adhered to it. The problem is not located there I think.

 

[geofelt]

Did you remove any protective mylar film from the cooler?
Are the screw threads sticking up from the mounting arms liked up with the screws from the cooler?
If not, you likely did not use the proper cutouts to mount the arms.
If all is aligned, you need to push down on the screws to get them started, they are spring loaded.
Start both before tightening down alternatively.

If no joy, post some pictures.

 

[heinegeorgnilsen]

Did you remove any protective mylar film from the cooler?
Are the screw threads sticking up from the mounting arms liked up with the screws from the cooler?
If not, you likely did not use the proper cutouts to mount the arms.
If all is aligned, you need to push down on the screws to get them started, they are spring loaded.
Start both before tightening down alternatively.

If no joy, post some pictures.

 

[heinegeorgnilsen]

I think I am an ignorant idiot of massive magnitude. I did not, In fact, remove the mylar film from the bottom of the cooler. I will clean it up and remove it and then re-attach it. I'll come back later to summarise what happened, hopefully with good news.

 

[heinegeorgnilsen]

Wait. How hard should I pressurise the loaded springs?

 

[jay32267]

"Wait. How hard should I pressurise the loaded springs?
"

Just until they grab. If you feel you are pressing so hard that you are going to break something....stop. You shouldn't have to press that hard.

 

[heinegeorgnilsen]

For how long do I need to screw?

 

[jay32267]

Once they grab...probably just a few turns. If they keep spinning....they didn't grab.

 

[heinegeorgnilsen]

I honestly think that the springs are broken. But I don't know if it got delivered broken or if I broke it.

 

[heinegeorgnilsen]

Once they grab...probably just a few turns. If they keep spinning....they didn't grab.

https://imgur.com/3E2L3JQ https://imgur.com/gYiYp3s https://imgur.com/b6PnoHf https://imgur.com/xksZLbq https://imgur.com/PwoXbTg https://imgur.com/PtpbOP2 Are these picture enough to deduce a problem? Or am I left in darkness and may need to buy a new CPU? Help is greatly appreciated

 

[jay32267]

That looks good to me.

Those four screws aren't the problem correct? It's the ones that mount the cooler correct?

It sounds like you maybe aren't getting the cooler down far enough for the screws to grab.

Could something be holding the cooler up?

Now that you posted a pic....maybe Geofelt has some ideas.

 

[heinegeorgnilsen]

I could post a picture for when it stands on top of the cpu

 

[heinegeorgnilsen]

https://i.imgur.com/4gwZ7t6.jpg https://i.imgur.com/3bmeT91.jpg I found out that if I tilt the heatsink a bit to the left/right, I can tighten the screw. So it seems that there is a problem in elevation, but I have no clue as to why? Is there a reason for this? Is this common? I have a few pictures of the CPU and the mounting arms. Ask if you want me to take pictures of anything else. https://i.imgur.com/o6oSf5A.jpg https://i.imgur.com/g4sft8c.jpg https://i.imgur.com/INCc4fZ.jpg Hope this will bring forth some information.

 

[heinegeorgnilsen]

When I put enough force on one of the screws I can get it on the track and tighten it properly. But then the opposite part is lifted and I am too afraid to put excess force onto it.

 

[heinegeorgnilsen]

Are you guys still there?

 

[heinegeorgnilsen]

Can I get further assistance? Can those pictures show you any flaws?

 

[jay32267]

Yes....once you get the first screw started...ONLY TURN IT IN ABOUT ONE TURN OR SO.

THEN try and start the second one.

DON'T turn the first one in too much or what will happen is what is happening.

 

[heinegeorgnilsen]

I'm sorry for the hassle. Whatever I try to do doesn't work. Maybe there was a failure in the making of the product and I need to get a refund and buy a new one. Thanks for the help