As the recommendations for manufacturers are decided here, I decided to post this here rather then in the “bad” forum. Besides, it’s not really a bad review. At any rate, earlier this year I purchased a Sapphire 9800pro and after a month and a half of good operation the HSF died and artifacts appeared. Rather than try to replace the HSF with another on my own, taking the chance there had been some permanent heat damage and the card was toast no matter what I did, I decided to RMA the card. Too much time had passed on the online purchase so I was left to deal directly with the company. I decided to do as much as possible by e-mail. The replies were prompt and after a couple I had been assigned my very own personal helper, after which a reply took only half an hour or so. I had to prove I had actually purchased the card, which required scanning proof of purchase and the side of the box and e-mailing it back to him, at which point I was sent a short form to fill out and then fax it back. At this point e-mail communication ended and I got a call while I was away. I called back and found they don’t have any waiting, you just leave a message and they call back. They called back almost exactly 24hrs later, by chance or by design figuring it would be the best time to catch me I don’t know, and was issued an RMA#. I paid for shipping both ways. I shipped it 2-3day, and they shipped the replacement card 4 days after I had shipped mine to them, so 1-2days processing/packaging, etc time. Evil UPS took a week to deliver it. Upon opening it I found a bright and shiny BUILT BY ATI card in the box. Not too surprising considering they come out of the same plant and just have a different HSF slapped on at the end, but unexpected nonetheless. One word of warning, e-mail and phone support are M-F, 9-5, no weekends or evenings, so hopefully you don’t have a problem at 5:05pm Friday or you have to wait a while. For a company that tries not to deal with end-users if at all possible I’d have to say they did an alright job of it. I’ll give them a 4.5/5.