My external hard drive is not detecting and showing in PC

Toggle sidebar Toggle sidebar
F

Faizan_Sharif

Reputable
Jul 22, 2015
5
0
4,510
While i am connecting my hard drive with any laptop, it is not showing in PC but the light is blinking on hard drive which states that it is in working condition. Also i checked in drivers and printers section that my hard drive is showing there but why it is not appeared in PC that i could be able to use it.
 
Sort by date Sort by votes
Hey there, Faizan_Sharif.

I'd recommend that you check if the drive shows up in Disk Management and if it does, try assigning it a new drive letter, to see if it appears in Windows Explorer afterwards. Here's how to do that: How to change the drive letter assignment in Windows. Other than that, you could try uninstalling it from Device Manager and reconnecting it, so that Windows can install its drivers again, to see if that fixes the issue. Or try reinstalling/updating the USB drivers.
Other than that it would be a good idea to backup the data, just to be on the safe side and test it with an HDD diagnostics tool, just to make sure that the drive is OK.

Hope that helps.
Boogieman_WD
 
Upvote 0 Downvote
Dear Boogieman,

The solution you provided is not working as it is not showing in Disk management but as unallocated drive. Kindly looking forward for further support.

Thanks in advance.
Faizan_Sharif
 
Upvote 0 Downvote
Hmm, try out some of the HDD diagnostic tools from this article: http://pcsupport.about.com/od/toolsofthetrade/tp/tophddiag.htm. There are both brand specific and 3rd party programs. Run some tests on the drive and please post the results here, so that I can see what's the situation with the HDD.
 
Upvote -1 Downvote
Dear Boogieman,

Thanks for your continuous support, and I tried the softwares as per your recommendation. Below is the result from one of Test Tool, also I took the snap shot for your reference but unable to paste here so just I am copying the text results below. Please have a look and guide me the further actions to be taken.

Best Regards

---------------------------------------------------------------------------------------------------------------------------------------------

*** DiskCheckup V3.3 Build: 1000 Report ***

SysInfo DLL Version: SysInfo v1.0 Build: 1090
Time of export: 21:21:15 12-Aug-2015

Device information:
Device ID: 1
Interface: USB
Device Capacity: 476937 MB
Serial Number: ....................
Model Number: TOSHIBA MQ01ABD050
Firmware Revision: AXF01U
Partitions:
N/A

ATA information:

Disk geometry:
Cylinders: 0
Tracks/Cylinder: 0
Sectors/Track: 0
Bytes/Sector: 0
Total disk sectors: 976773168
Logical sector size: 512
Physical sector size: 4096
Media rotation rate: 5400 RPM
Buffer size: 8192 KB
ECC size: 0 Bytes

Standards compliance:
ATA8-ACS Supported: Yes
ATA/ATAPI-7 Supported: Yes
ATA/ATAPI-6 Supported: Yes
ATA/ATAPI-5 Supported: Yes
ATA/ATAPI-4 Supported: Yes
Serial/Parallel: Serial
SATA 3.0 Compilance: No
SATA 2.6 Compilance: Yes
SATA 2.5 Compilance: Yes
SATA II: Ext Compilance: Yes
SATA 1.0a Compilance: Yes
ATA8-AST Compilance: Yes
World Wide ID: 500003946298101D

Feature support:
SMART supported: Yes
SMART enabled: No
SMART self-test supported: Yes
SMART error log supported: Yes
LBA supported: Yes
IORDY supported: Yes
CFast supported: No
DMA supported: Yes
Maximum Multiword DMA mode supported: 2
Multiword DMA selected: 2
Maximum UltraDMA mode supported: 5
UltraDMA selected: None
Maximum PIO mode supported: 4
SATA Compliance: Yes
NCQ priority information supported: No
Unload while NCQ commands are outstanding supported: Yes
Phy Event Counters supported: Yes
Receipt of power management requests supported: Yes
NCQ feature set supported: Yes
SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
Software Settings Preservation: Supported, Enabled
In-order data delivery: Not supported
Initiating power management: Supported, Disabled
DMA Setup auto-activation: Supported, Disabled
Non-zero buffer offsets: Not supported
Trusted Computing supported: No
Host Protected Area (HPA) supported: Yes
Read look-ahead supported: Yes
Read look-ahead enabled: Yes
Write cache supported: Yes
Write cache enabled: Yes
Power management supported: Yes
Security mode supported: Yes
Security mode enabled: No
Device Configuration Overlay (DCO) supported: Yes
48bit Addressing supported: Yes
Auto Acoustic Managment (AAM) supported: No
Power-up in Standby (PUIS) supported: No
Advanced Power Management (APM) supported: Yes
Advanced Power Management (APM) enabled: Yes
Current APM level: Minimum power consumption without Standby
CompactFlash Association (CFA) supported: No
General Purpose Logging (GPL) supported: Yes
Streaming supported: No
Media card pass through supported: No
Extended power conditions supported: No
Extended status reporting supported: No
Write-read-verify supported: No
Free-fall control supported: No
TRIM command supported: No
SCT command transport supported: Yes
NV Cache enabled: No
NV Cache Power Management supported: No
---------------------------------------------------------------------------------------------------------------------------------------------
 
Upvote 0 Downvote
Hey again.

I'd recommend that you remove the serial number from your post for security reasons. Unfortunately this is not the info I needed. It's more like the one on the picture about the program you've used, which you can see in the article. Try using another diagnostics tool or upload the image wherever you want and just send me a link to check it out.

Thanks,
Boogieman_WD
 
Upvote 0 Downvote
Dear Boogieman_WD,

Sorry for late reply in regard which I was seeking help in. I followed your suggestion about removing the serial number from post and I copied the images for the information as you requested to check. Please see below the links to check out.

Waiting for your kind reply and solution.

http://www.4shared.com/download/xxlNwVoEba/Capture-1.PNG?sbsr=80e7e31193108d036af43826bfc2979e7962def29b03aab2&lgfp=3000
http://www.4shared.com/download/R9_aFivWce/Capture-2.PNG?sbsr=0cdf05ddfd3fff159a8f32a27085834f249f69f8ea092875&lgfp=3000
http://www.4shared.com/download/CkzkYIhvba/Capture-3.PNG?sbsr=318b04a98cb19e96589cee6571a4521c30c4e716848207b9&lgfp=3000
http://www.4shared.com/download/fjKXIvbbce/Capture-4.PNG?sbsr=f1aae6457987fc8708b6b5c3e6cdbd6f1ff6d09d024c9cb4&lgfp=3000
 
Upvote 0 Downvote
No worries mate, I'm still here. 😉

Unfortunately this is not something that gives the complete info on the drive's health. I'd recommend that you take a look at the "Smart Info" and the "Disk Self Test" tabs, to see if there are any irregularities there and if you can run an additional test as I'm not really familiar with that particular program. Does the drive still work properly with every other laptop except for that particular PC? If this is the case you still have the option of updating/reinstalling the USB driver of the PC.
 
Upvote 0 Downvote
Upvote 0 Downvote
Looks like the drive is not initialized. Did you get this error when you tried to initialize it? If not, in order for you to be able to use it and be detected by any device or computer, you'd have to initialize it first, then partition and format it. Here's how to do that: How to initialize or write a signature to a secondary hard drive or Solid State drive in Windows and here's a guide on how to partition and format a hard drive: How to partition and format a hard drive on Windows and Mac OSX.

Hope that helps.
 
Upvote 0 Downvote
You must log in or register to reply here.

TRENDING THREADS

Latest posts

Moderators online

Share this page

COMPANY
RESOURCES
FOLLOW
Top Bottom