Question My friend's pc won't open

Sep 7, 2020
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Yesterday my friend msged me about his laptop not opening and having a windows recovery issue . I sent him a couple of videos to try them and if they worked, unfortunately they didn't and now the laptop when opened it's only showing the Lenovo logo and restarting , doing the same thing over and over.
I am not sure how this could've happened , maybe it's the ram , I would like someone's help with this.
 

Ralston18

Titan
Moderator
More information needed:

Get the Lenovo model information, full hardware specs, and OS information.

How old is the system? Any known recent updates or new software installations?

What video things did he try?

Is he able to boot the laptop into Safe Mode?
 
Sep 7, 2020
10
0
10
0
More information needed:

Get the Lenovo model information, full hardware specs, and OS information.

How old is the system? Any known recent updates or new software installations?

What video things did he try?

Is he able to boot the laptop into Safe Mode?
1) The system is a lenovo ideacentre 310-15 asr , it's a pc not a laptop , he told me differently.Windows 10 Pro

2) He has the desktop since 2018 and no updates.

3) He tried this method>
Option A: Use Windows Installation Disk

Step 1. After booting computer from Windows installation disk, skip the first-screen language selection and choose Repair your computer.
Step 2. Select Troubleshoot and then Command Prompt.
Step 3. In command prompt type chkdsk c: /r and hit Enter. This assumes Windows is installed on your C: drive. If the drive letter for your system partition is different, type the real one. (You can run diskpart > list volume to check according to partition size.)

Step 4. Allow the process to complete and reboot.


3. When the Command Prompt appears, enter the following lines and press Enter after each line in order to run it:

bootrec.exe /rebuildbcd

bootrec.exe /fixmbr

bootrec.exe /fixboot

4. Restart your computer and check if the issue is resolved.
If the above steps didn't work, kindly check out the following thread:

I've encountered the SrtTrail.txt problem

D:\System32\logfiles\srt\srttrail.txt and 0xc000021a errors on boot Windows 10

Automatic Repair couldn't repair your PC

View: https://youtu.be/G0CgzUJ7tiE

View: https://youtu.be/IUKHp4Q_Fls


4) He doesn't know how to boot it
but this is how it looks https://prnt.sc/ya04iw

 

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