[SOLVED] My GPU crashes 1-2 mins into every game. Any way to fix it?

[Bradox45]

GPU: NVIDIA GeForce RTX 2060 Super
Cpu: Intel i5-9400F
Ram: 16GB
Motherboard: hp 8653 (my pc is prebuilt)
SSD: around 500gb but has low space left but i don’t think it has to to anything with this problem
BIOS: i have the newest version installed


Today I launched Call Of Duty: Modern Warfare. My pc suddenly shut of while i was streaming to twitch and i noticed my pc was very hot by feeling the warm metal case. I suddenly realized I had changed the position of my fan so I made sure the pc was of and switched it back as it was before. It worked but now, i cant even start a round in Call of duty and Hyper scape before my two monitors looses signal and just stays like that. Sometimes i hear a warning notification but i cant see it of course. I cant restart my gpu by the Win+CTRL+Shift+B shortcut. i know it’s restarting but i wont work. So i have to force the pc to shutdown with the power button or else if i just use the normal shutdown method with the button on the case and then start it up again then i just get a black screen with a line of pixels glowing up.

I have checked Event Viewer and the last warnings says: Display driver nvlddmkm stopped responding and has successfully recovered.
What i have tried to do is:
Update windows
Check for driver update and reinstalling the driver since I already had the newest version
Check Event Viewer
Scan and Repair Call of duty (other games crash so it cant be the game files)
Restore graphics settings to default.

Is there anything i can do before i have to reset my pc (its just i have so much stuff to download afterwards and i dont have a drive to tranfser my documens. If not im going to reset the whole pc. My important documents are synced in cloud already

 

[white.a.drew]

GPU: NVIDIA GeForce RTX 2060 Super
Cpu: Intel i5-9400F
Ram: 16GB
Motherboard: hp 8653 (my pc is prebuilt)
SSD: around 500gb but has low space left but i don’t think it has to to anything with this problem
BIOS: i have the newest version installed


Today I launched Call Of Duty: Modern Warfare. My pc suddenly shut of while i was streaming to twitch and i noticed my pc was very hot by feeling the warm metal case. I suddenly realized I had changed the position of my fan so I made sure the pc was of and switched it back as it was before. It worked but now, i cant even start a round in Call of duty and Hyper scape before my two monitors looses signal and just stays like that. Sometimes i hear a warning notification but i cant see it of course. I cant restart my gpu by the Win+CTRL+Shift+B shortcut. i know it’s restarting but i wont work. So i have to force the pc to shutdown with the power button or else if i just use the normal shutdown method with the button on the case and then start it up again then i just get a black screen with a line of pixels glowing up.

I have checked Event Viewer and the last warnings says: Display driver nvlddmkm stopped responding and has successfully recovered.
What i have tried to do is:
Update windows
Check for driver update and reinstalling the driver since I already had the newest version
Check Event Viewer
Scan and Repair Call of duty (other games crash so it cant be the game files)
Restore graphics settings to default.

Is there anything i can do before i have to reset my pc (its just i have so much stuff to download afterwards and i dont have a drive to tranfser my documens. If not im going to reset the whole pc. My important documents are synced in cloud already

You can try resting pc to default standards by going to rest pc and select keep documents

 

[Bradox45]

You can try resting pc to default standards by going to rest pc and select keep documents

I thought about doing that but i have to download so many programs again since files in program files folder etc will be deleted if i’m right. But I guess theres nothing else i could do so it doesn’t matter. I will reset it and download one of my games over night to check if it has improved.

 

[msimsin]

Can you play the game without running any other programs?

 

[Bradox45]

Can you play the game without running any other programs?

I always have razer synape and steelseries engine and a few other running in the background but thay always have so i think theres a low chance that some other programs minimized will cause the problem. Right now my pc is resetting and so i will try to run a game with as few as possible tasks running in the background after the pc has reinstalled windows. so i will let you know how it goes

 

[Bradox45]

I have reset my pc and only installed a game (Hyper Scape) and my pc crashed when launching it. Btw i had chosen to keep my personal files, so do anyone of you think there could still be a corrupted file for the gpu or something? Do i have to try full reset? How high chance is it that my gpu could be harmed during the overheating which happend?

 

[Deleted member 14196]

Resetting a PC is useless. You need to do a clean install of windows This could also be power supply related

 

[Bradox45]

Alright so i tried to do a clean install of windows and it did not work. So I guess i have to buy a new psu to see if it helps. But is there any way to be 100% sure that it’s the psu?

 

[msimsin]

It pops to two games and those are the only games that are on? Try using lower graphical settings. Edit: I'll be more specific to my intention. If you use the lowest setting and the game works it's very unlikely that software's the problem. (and I'm assuming you're only trying to run the game without any other programs running.)

 

[Bradox45]

It pops to two games and those are the only games that are on? Try using lower graphical settings. Edit: I'll be more specific to my intention. If you use the lowest setting and the game works it's very unlikely that software's the problem. (and I'm assuming you're only trying to run the game without any other programs running.)

It happens on every game. I just downloded The Forest and when i ran it and the main menu was there. I saw many gpu artifacts happening, like the screen was glitching etc. I tried to load into the game and the pc crashed. I tried the hyper scape game again though and i set my fps limit to 30fps this time and i was able to walk around in the lobby without the pc crashing.

I also know the os is still running since i can click on random keys on my keyboard which makes this windows sound.

So after seeing the glitching happening on The Forest and knowing the os is still running when the problem occurs, i’m guessing my gpu has been damaged when my pc overheated. You think this might be the issue too?

 

[msimsin]

It happens on every game. I just downloded The Forest and when i ran it and the main menu was there. I saw many gpu artifacts happening, like the screen was glitching etc. I tried to load into the game and the pc crashed. I tried the hyper scape game again though and i set my fps limit to 30fps this time and i was able to walk around in the lobby without the pc crashing.

I also know the os is still running since i can click on random keys on my keyboard which makes this windows sound.

So after seeing the glitching happening on The Forest and knowing the os is still running when the problem occurs, i’m guessing my gpu has been damaged when my pc overheated. You think this might be the issue too?

WAIT ACTUALLY!! You Bought the computer then upgrade the graphics card... Make certain the PSU can supply the power required for the card! Don't do what I crossed out in this post we need to make sure the PSU isn't being massively overloaded! Repeating that: DON'T STRESS TEST IT!

I was thinking put everything on the lowest setting, like textures, view distance, and such. If it's acting weird on the graphical main menu of a game... That's sounding like GPU. You say your PC overheated too... Heat's the #1 thing to eat though hardware (usually 95 degrees plus Celsius).. Try stress testing the GPU.

WAIT ACTUALLY!! You Bought the computer then upgrade the graphics card... Make certain the PSU can supply the power required for the card! Don't do what I crossed out in this post we need to make sure the PSU isn't being massively overloaded! Repeating that: DON'T STRESS TEST IT!

 

[msimsin]

Basically I just realized everything you've described could be because of an overloaded PSU. How long ago did you switch the graphics card? When was the first time you really put a load on the graphics card? How long have you been playing "Call Of Duty: Modern Warfare" with the setting you had when it crashed?

Those are simple questions the real one is did you check the PSU power rating before you bought the card? What is it?

 

[Bradox45]

alright so my pc is prebuilt as i said at the top of this thread and i haven’t switched out any components except having a hdd or a fan temporarily but they have been removed long ago. The PSU is rated at 500W and it’s a HP 500W 80 plus gold dps-500AB-32 A. First time i have put a high load on this pc was the first/second day after i got it which was about 3 months ago. I usually stream and play games on the same pc. I should have mentioned it before but my pc have shutdown unexpectedly sometimes when playing games on high graphics settings so i guess the psu is crap and it just got worse over time.

Edit: also my pc has unexpectedly shut down from a few weeks after i got the pc. The pc has been shutting down unexpectedly when running games with high frames or high graphics in a similar way that it does now but not as worse as it is now. So i think after my pc had been overheating that time, it affected my psu making it unable two supply power stable/good enough to run games.

But when PSU’s are overloaded generally does the whole pc shut off or just crash the computer and stay on like mine does? Because for me it feels strange to me that the windows would still run when overloaded. But im not an expert of hardware so i’m not sure at all

 

[msimsin]

That would be my guess, the problem is if it is overloading the PSU it might have messed up other components on the PC too, including your graphics card. Did you ever notice it doing that on The Forest's main menu before?

 

[Bradox45]

Nope. I have not opened The Forest before this problem happend. By the way look at the edit. I wonder if its normal at all that windows would still be running when the psu overloads and not shut off the whole computer?

Edit: also my pc has unexpectedly shut down from a few weeks after i got the pc. The pc has been shutting down unexpectedly when running games with high frames or high graphics in a similar way that it does now but not as worse as it is now. So i think after my pc had been overheating that time, it affected my psu making it unable two supply power stable/good enough to run games.

But when PSU’s are overloaded generally does the whole pc shut off or just crash the computer and stay on like mine does? Because for me it feels strange to me that the windows would still run when overloaded. But im not an expert of hardware so i’m not sure at all

 

[Bradox45]

But anyways it looks like it has to be the psu at least. So i will get a new psu and see if it works and if it does i will check if it has damaged anything else by running heavy programs/games.

 

[msimsin]

Generally to save money pre-built computers keep the PSUs as close to the borderline as possible to maximize profits. Wear and tear eats at the PSU with time then you put a Graphics card with twice the draw or something and it can't keep up. 500w isn't too far off of what you need, but generic pre-built PSU are cheap so...

I generally like to test and make pretty damn sure it X before I buy it so I don't waste money.. You can stress test it and if it dies under load it's almost 100% the PSU underpowered. However your CPU only pulls 65w and we're talking about overloading... There's some danger of damaging other parts with that test (because your GPU pulls 185w 3/4 of the a full load.). If you pull too much more over what the PSU can put out you can potentially ruin parts.. or the PSU will just dies. With overloading it's generally one or the other. It's a bit of a gamble.

As you say you can also just skip the test and buy a new PSU. 600w should be well in the safe, if some larger wattage is cheaper it's fine to get that. People generally swear by 80+ gold. 80+ Bronze is fine though if money's an issue. I personally like Corsair. Take that all with a grain of salt though shop around and get something 600+ that looks good to you or ask in the PSU section.


With reference to you edit the post above.

When a PSU gets overloaded it should restart or shut off the computer.

Your computer sometimes glitching out of a program while windows still works could be many things unrelated to the problem we're discussing about (it restarting the computer randomly during a game.). Most likely software is cause of that and it's most likely unrelated.

 

[Bradox45]

Ohh because my pc has never restarted or shut off when the PSU overloads. Like the os is still running but i don’t have signal on my monitors.

So when i talked about my pc shutting down unexpectedly before, i actually meant to say that my pc has been having the same symptoms as now but randomly when running games on high fps after a few weeks when i got this pc. But now it has the same symptoms but the problem appears every time now when loading a game with not as high graphics settings as before. I have to have lowest settings on everything and cap my fps to 30 or 60.

But when the crash/fail happens, the monitors losses signal and the game sound disappears (so i guess the game closes or crashes and i can hear a windows notification after about 10 seconds.)

Edit: I will ask some friends tomorrow if one of them could borrow me a stronger psu and hook it up to see if the problem still persists

 

[msimsin]

Okay, I sometimes juggle alot of things and don't reread the forum post fully each time I come back so probably my bad.

So to clarify has the PC ever restarted or shut down in the middle of a game or does it just crash the game and the graphics card while presumable the rest of the PC is still working edit: still running?

 

[Bradox45]

thats alright! But yeah, every time this happens my game crashes (i guess since the sound of the game disappears.)

I’m also unable to get my signal back in the monitors but i can hear the os is still running. even after some mintues because If i press random keys on my keybaord i can hear the windows background sound effect (also this sound

View: https://youtu.be/VHtB0HWNaLQ

)

and it just stays on. I think i have had the pc running as long as 5-10 minutes without nothing happening until i turn it off myself to see if it ever restarts/shuts off, makes another sound or get signal back

 

[msimsin]

So if I'm understanding you right it's never completely turned off or restarted. If that that's the case then I'd stress test the GPU and see if the same thing happens (display cuts out computer still runs).

If it does happen during the stress test and if the computer's never shut down or restarted during a game it's probably just the GPU not the PSU.

So we don't get confused let's only say shutdown when the computer actually fully turns off and restart when the computer fully restarts (turns off then immediately and automatically turns back on.).

 

[Bradox45]

Ok the gpu is going crazier and crazier now😬

i don’t know if i should try to stress test it at all.

i just turned it on and this happend

View: https://youtu.be/3Y00_nvHEXM

 

[msimsin]

Okay... You turned it on it started doing that?

I think you're going to be replacing that GPU. You mention your friends possibly having a bigger PSU. Just to be 100% sure I'd take out the GPU put it back in the packing it came with then go try it at one of those friend houses.

 

[Bradox45]

Okay... You turned it on it started doing that?

I think you're going to be replacing that GPU. You mention your friends possibly having a bigger PSU. Just to be 100% sure I'd take out the GPU put it back in the packing it came with then go try it at one of those friend houses.

Yeah just turned it on and happend for the first time. So to be 100% sure you mean i could try my GPU at someone elses PC build? Or try someone elses PSU on my Pc?

 

[msimsin]

Your GPU on their PC. If it does anything funky then you buy a new one. Edit: or rather get a new one by calling up the manufacture.