Question My HP Pavilion won't run on battery only ...

Mar 9, 2019
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The original battery would no longer charge at all, so I bought a new third party battery. The new battery charges fully but the laptop will not run on battery power only. It immediately shuts down as if there is no battery there at all.

I've tried a hard reset and uninstalling/reinstalling drivers to no effect. If the problem were a battery sensor, would the computer be charging the battery?

I'm thinking about taking a look inside but I really don't have much of an idea of what to look for. Any help would be appreciated.
 

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