My internet connection keeps dropping.

[Steven_74]

I initially thought it was my laptop's wireless adapter but it's not. My phone remains connected even when my laptop's connectivity drops. Updating the driver didn't work. I just bought a new desktop and I'm still experiencing the same issues.

I've reset our router to factory settings and no change. I'm not sure why this is happening.

Once every 10-15 minutes I'll get the "No Internet" or Yellow Triangle notification. I'll either wait 30-60 seconds and it resolves itself or I'll disconnect/reconnect and it'll work again.

Any idea what is causing this? My heart says the router but I've tried setting my laptop to connect to a single channel and it didn't work.

The router is an ASUS RT-AC68R if that helps.

Thanks folks.

 

[Rohail Sk]

It's your ISP's problem. I suggest you contact your ISP and tell him about your problem or change your internet provider.

 

[Steven_74]

It's your ISP's problem. I suggest you contact your ISP and tell him about your problem or change your internet provider.

How can that be? I don't lose connectivity to my phone while using the same connection. I've contacted my ISP before and they told me they weren't seeing any packet drops.

 

[Rohail Sk]

It's your ISP's problem. I suggest you contact your ISP and tell him about your problem or change your internet provider.

How can that be? I don't lose connectivity to my phone while using the same connection. I've contacted my ISP before and they told me they weren't seeing any packet drops.

1. Ask the ISP provider to send someone to check the wiring in your area, Sometimes it may happen that the connection may drop due to faulty wiring.
2. Try changing your wires at your home with a new one if you have a Wired connection.
3. If that too doesn't work then you'll have to change your router.

 

[Steven_74]

It's your ISP's problem. I suggest you contact your ISP and tell him about your problem or change your internet provider.

How can that be? I don't lose connectivity to my phone while using the same connection. I've contacted my ISP before and they told me they weren't seeing any packet drops.

1. Ask the ISP provider to send someone to check the wiring in your area, Sometimes it may happen that the connection may drop due to faulty wiring.
2. Try changing your wires at your home with a new one if you have a Wired connection.
3. If that too doesn't work then you'll have to change your router.

I actually think I may have found the issue. Can you let me know if this sounds possible?

I switched from the 2.4 gHZ channel to the 5G and it has't disconnected yet. I read that the 2.4 band is more prone to interference. We have 3-4 desktops, 4+ phones and 1-2 consoles connected to our router at any given time. So is it possible that this is a solution?

 

[Rohail Sk]

It's your ISP's problem. I suggest you contact your ISP and tell him about your problem or change your internet provider.

How can that be? I don't lose connectivity to my phone while using the same connection. I've contacted my ISP before and they told me they weren't seeing any packet drops.

1. Ask the ISP provider to send someone to check the wiring in your area, Sometimes it may happen that the connection may drop due to faulty wiring.
2. Try changing your wires at your home with a new one if you have a Wired connection.
3. If that too doesn't work then you'll have to change your router.

I actually think I may have found the issue. Can you let me know if this sounds possible?

I switched from the 2.4 gHZ channel to the 5G and it has't disconnected yet. I read that the 2.4 band is more prone to interference. We have 3-4 desktops, 4+ phones and 1-2 consoles connected to our router at any given time. So is it possible that this is a solution?

Yes, that may be the problem, there may be many people on that 2.4ghz band which were causing interference, 5ghz should be better...

you can also check this link out for more information: http://www.howtogeek.com/126327/how-to-get-a-better-wireless-signal-and-reduce-wireless-network-interference/