[SOLVED] My keyboard and mouse work in BIOS but stop working in Windows ?

[Jelly88]

A couple of days ago I got Windows 11 but 2 or 3 days later I was on my PC and opened the search bar to look for an app but my keyboard wouldn’t type and my mouse wouldn’t move. Does anyone know how to fix?

my specs:
Cpu: Ryzen 5 3400g
Gpu: GTX 1650
Motherboard: a320m-k
Ram: crucial 8gb x2
Os: windows 11 (windows 10 before update)
Keyboard: epomaker sky long Sk61
Mouse: t21
I have tried unplugging and plugging every wire, including the power, but nothing seems o work.

 

[Lutfij]

Welcome to the forums, newcomer!

We're going to need a little more information from your end. When posting a thread of troubleshooting nature, it's customary to include your full system's specs. Please list them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:
Peripherals:

A couple of days ago I got windows 11
What OS were you on prior? Where did you source the installer for the OS?

Might want to try and test all the other USB ports on your platform, both front(on the case) and the rear(motherboard's I/O) and see if the issue persists. Secondly, try and take the peripherals over to a donor system and see if the issue persists.

 

[Colif]

Do you have a windows installer?

if not, on another PC, download either the media creation tool (2nd link) or ISO (3rd link) and make an installer on USB.
https://www.microsoft.com/software-download/windows11

if its only 3 days since you updated, it could be a conflict with other software. I would suggest rolling back to windows 10 but you need to be able to get into 11 to do that.

Anything on PC you have to save?

• on screen after languages, choose repair this pc, not install.
• choose troubleshoot
• choose advanced
• choose command prompt
• type notepad and press enter
• in notepad, select file>open
• Use file explorer to copy any files you need to save to USB or another hdd

I can get you into safe mode but I don't know if the option to go into recovery/roll back exists in there... worth a try

in command prompt:

Enter these BOLD commands and press ENTER after each.

(Note the colon after C with no space; then the spaces which are important - one after T before / & T before { & } before B & Y before L)

C:
BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY LEGACY
EXIT

Shutdown the computer.
Boot back up and "immediately" start tapping F8 (That means power button - then F8).
Hopefully that should get you into Safe Mode.

--------------------------------------------------------------------------------------
hopefully mouse/kb work in safe mode
In safe mode, go to settings/recovery and click Go Back.

If you can get back to 10, I would update all your drivers as it might be one of those to blame. Its difficult to tell when you can't use either.

If the mouse/KB doesn't work in safe mode you might be best doing a clean install of 11. It would remove any conflicts.



To reverse F8 getting you into safe mode, you can use the same steps and type these (again note spaces)

C:
BCDEDIT /SET {DEFAULT} BOOTMENUPOLICY STANDARD

Restart but F8 will not work now.

 

[Jelly88]

I can get you into safe mode but I don't know if the option to go into recovery/roll back exists in there... worth a try

Would the button “uninstall last feature or quality update” take me back to windows 10.

also is the button I just said above the same as a recovery button?

 

[Colif]

Would the button “uninstall last feature or quality update” take me back to windows 10.

possibly. Its possible its seen as a feature update. The choice to roll back only exists for 10 days after an update, so its probable that is windows 11.

this shows what should show in settings - https://www.sweetwater.com/sweetcare/articles/windows-11-how-to-roll-back-windows-11/

 

[Jelly88]

possibly. Its possible its seen as a feature update. The choice to roll back only exists for 10 days after an update, so its probable that is windows 11.

this shows what should show in settings - https://www.sweetwater.com/sweetcare/articles/windows-11-how-to-roll-back-windows-11/

if my kb and m worked in safe mode would I be able to get new drivers for windows 11 or would I have to go back to windows 10, get the drivers and then upgrade to windows 11 again?
Also should I try doing the safe mode thing first or uninstalling the update in the troubleshoot menu?

 

[Colif]

You can't install drivers in safe mode. its only real use to you is to see if you can get to 10 from there.

uninstalling the update in the troubleshoot menu?

Is that via a reset this PC option? I wasn't aware you could remove windows updates via that menu. I should look.

you might find its simpler to copy anything off C you want to keep and reinstall windows 11. It would save the time of rolling back, updating drivers and reinstalling again.
I would follow steps here - https://www.elevenforum.com/t/clean-install-windows-11.99/