MY LAPTOP dGPU JUST DISCONNECTED FROM THE LAPTOP BY ITSELF

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huhatik

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Sep 21, 2018
84
1
630
okay i really don't understand this but i downloaded an official hardware diagnosis something by HP, when i launched it through the menu 'before BIOS' i did some tests and then when i booted the laptop again... THE dGPU WAS GONE! here is a picture of what the device manager says:
https://ibb.co/dH8ccU

PLEASE HELP HOW DO I ENABLE IT AGAIN????
 
Solution
Grey device icon means device was present before, but now is not
(If SHOW_NONPRESENT_DEVICES=1 and "Show Hidden Devices"=checked).

Check BIOS settings, if it allows to enable/disable discrete graphics card.

Barty1884

Retired Moderator
It's still present. If it were disconnected, it wouldn't show in device manager.

What happens when you try to run something that requires the dGPU? Like a game...
Your laptop should auto-select which GPU to be using. The HD630 will be used during relatively low demanded graphics applications.
 

huhatik

Prominent
Sep 21, 2018
84
1
630
it used the iGPU and as you can see on the image the dGPU is grey a little... that's because i enabled to show disconnected hardware

BUT! i restarted my laptop and it finally got recognized! it's on now
 

rgd1101

Don't
Moderator
MERGED QUESTION
Question from huhatik : "GPU randomly switching from dedicated to integrated while gaming"













 
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