my laptop fell and now wont get out of the aptio setup

[tosh9090]

i have an asus x550ca than accidentally fell and now it wont get out of the aptio setup. Every time i restart it it brings me to the aptio set set up for some reason. i first diagnosed that the hard disk was broken but later on i got another harddisk for the laptop but this message just kept on coming. someone please help!!!!...any ideas of a possible diagnosis would be highly apreciated

 

[Boogieman_WD]

Hey there, tosh9090.

I've seen this issue occur before, usually because of a BIOS update, but other situations could lead to that as well (like in your case - a hardware issue). Were you able to use your laptop properly with your new drive at all or did you experience that problem even before that (right after you've dropped it)?
I've founds a couple of options which might be able to fix the issue:
1. Try out the Best Answer (by db2k9 and has a green border) from this thread: http://www.tomshardware.co.uk/forum/86522-35-asus-x501a-bootable-drive
2. Try factory resetting your BIOS as described in this thread by GottiBoi55: http://rog.asus.com/forum/showthread.php?35315-G75VW-stuck-on-Aptio-Setup-Utility-since-a-Bios223-updating
Basically it's up to you if you'd like to go for a factory reset, so please do that at your own discretion, however I'd recommend that you contact the laptop manufacturer's customer support before that and ask for assistance.

Hope that helps. Please let me know how everything goes.
Boogieman_WD

 

[tosh9090]

well thank you, boogieman WD
I havent done any bios updates ever since i got this machine a couple of months ago so i dont think this is the issue . And yes the prolem sort of begun when the laptop fell as after it fell i took it and started it and it boot as normally but started hanging very frequently so i restarted the laptop and violla!!! the aptio set up problem begun. please mail me if you have more solutions at bryantoromo@gmail.com

 

[Boogieman_WD]

Well, that's basically it. I know you've done no updates, but since this BIOS related issue occurs due to numerous reasons, which include hardware physical damage and BIOS update, I've just suggested that you try to reset it to its factory settings, to see if that helps you go past this screen.

Another option would've been to try out system restore, but since you have a new HDD installed, this is not really a viable suggestion in your case. The point is that no matter how you got to this state, there are few possible solutions on how to get out if it and you could try them out. However if you're hesitant about going for any of them - get in touch with the laptop manufacturer's customer support for further assistance, maybe they can offer something which might help.
Another option would be to take the laptop to a computer service shop and have it diagnosed, to see what's causing the problem.

I'm writing here because if you share what turns out to be the issue once you figure it out, it might prove useful to someone else experiencing the same problem.

Please keep me posted.

 

[tosh9090]

hey boogie man_wd thanks the lot for that but i think the harddrive is the one with bad sectors. i had previously stated that the harddrive wasnt broken but it is as i replaced with wrong hdd not suited for the asus x550ca .now dont get me wrong both the new and the old hdd's were sata but of some diffrent form factor as the one that came with my laptop had some sort of pores right above its connector and the one i bought doesnt have. and you mentioned something about system restore and i think that would help restore the bad sectors of the harddisk so if you would tell me on the diy or how to do its id highly apreciate it. thank you soo much for your help though. i have a feeling my baby will come back to life soon

 

[Boogieman_WD]

I don't really get what might be different here. The form factor should be 2.5" of both drives in order for them to fit in your laptop. Anyways, the important thing is that everything sounds fine now, right? Do you still go to aptio setup as before?
Basically the System Restore option would have been available only with your old drive on which you had your OS, if you had set the System Restore to create automatic restore points. This basically allows you to revert back to a specific system restore point. E.g. if you install a program or update your OS or a driver or anything at all and you start getting issues with your system, if you have a system restore point from a data, which is prior to when the problem occurred, you can restore your system to the state it was before the installation, update, or whatever cause the problem.
Sadly, as I've already mentioned, since this is a brand new drive, you'd need to install the OS (Windows) from scratch.
If you have a retail copy of Windows - go ahead and install it. On the other hand, if you Windows is OEM (if it came pre-installed with the laptop), you can create an installation media (USB or DVD) with the OS, by using the product key from your laptop (if you got one). There's usually a sticker on the bottom of the laptop. If you don't have one, you can contact the laptop manufacturer's customer support and as if they can provide you with one for you model. However, note that you should install the exact same version of Windows, the laptop came with, in order for the key to work. Check Microsoft's website for the correct version of the OS.

Please let me know if you have any questions

 

[Y0GI]

There is also another "System Restore" or "System Recovery" available on most prebuilt desktop and laptop computers.

Years ago, computer manufacturers supplied "Recovery Disks" with which to reinstall your OS, all necessary drivers and set the OS options to the same as they were from the factory in case of a disaster. Then the manufacturers figured out that they could save a few cents by including this data on a hidden "Recovery Partition" on the HDD. The instructions that came with the computer advised the new owner to create a set of "Recovery Disks" (CDs or DVDs) from this recovery partition. The idea was that if the OS ever got hosed, and the HDD was still OK, the OS, all original settings and drivers could be restored using the Recovery Partition.

However, in most cases, it was a HDD failure that caused the system to fail and the Recovery Partition was no longer accessible, and if the owner neglected to burn the set of Recovery Disks, he was SOL! Additionally, neither the Recovery Partition nor the Recovery Disks are capable of "Restoring" bad sectors on a defective HDD! In some cases, like Dell, if you tried to replace the defective HDD with something different than what the computer was built with, say a larger HDD, BOTH RESTORE METHODS WERE USELESS as the Restore process would refuse to work with "different hardware".

Since your HDD is defective, you fall into the latter class above. If you do not have any Recover Media, you MAY be able to purchase some from Asus, but I'm not sure of that. Again, a change of hardware may make the Asus Recovery Media useless. Check with Asus.

Failing that, there is always the option to buy a new copy of the OS from Microsoft or one of their dealers, like Newegg.

BTW, Tosh9090, it is not a good idea to post your e-mail addy in these forums. Web crawlers will find it and you'll get all kinds of spam! You should delete it from your above post.

Yogi