My laptop is randomly shutting down

cassian69

Prominent
Jan 21, 2018
33
0
540
Hello i bought a laptop about a month ago and i wanted to play games on it,but i have been experiencing a problem and that is that the laptop is randomly shutting down and what i mean by that is that it doesn't shut down mid session because of overheating but it just randomly shuts down when i browse the internet but i don't know the problem.

But it might be because its always charging,could that be the fault?
 
whats your laptop model? it could be from overheating as well. is it really hot in the bottom?
you can download HWinfo and run only the sensors to check your temps.
always have your laptop plugged in isnt a bad thing. my laptop at home is always on the docking station for 4 years already.

you can try visitin your laptops support site as well to check if you need any driver updates/BIOS may be necessary.

 

The laptop model is an Acer Aspire 5 a515 41g 18yb and it isnt hot at all at the bottom but in the top left corner when i game on it,it starts getting hot but i dont experience random restarts only if i have really long play session.
And now in fact i got a random blue screen about 10 mins ago,i was watching youtube.
Oh and also i am lost in this so could u help me?
https://imgur.com/a/ZsFWs