Hi, recently i've been having trouble with my ne56r31u gateway laptop. I took it upon my self to try to fix the problem. As you may guess i worsened the situation. It's asking for a password that i never remember activating. Well went for a forced restore but in the menu all i get is tje advance option. The refresh and restart are nowhere to be found. I've went to the bios menu cant find that option. I trully need my laptop and right now can't afford a new one. Will gladly recieve any advice or help available. Thank you for your time.