[SOLVED] My moms scammer, do I need to be worried?

[Calibuilt99]

Hi guys, so being a pretty experienced computer user I know how to spot a fake virus alert etc, but my mom recently got one and called the number, and the "apple rep" told her to install citrix, a program in which he gets control of her computer etc, now my mom told him that she had to go do errands etc and ended the session, but I want to know if theirs a chance he may have gotten to any sensitive data without her knowing, IE; notepad, cookies, all while hiding those screens from her. If anyone has any info it's greatly appreciated, thanks!

 

[lodders]

I very similar thing happened to my mother.
To be on the safe side, I burned her photos and documents to DVD, then formatted the hard disk and reinstalled windows and got her to change her passwords.

 

[jrrdmchls]

Same thing happened to my mom. Gotta call from some foreigner saying that they needed to access her PC because she had contracted a virus. She was smart enough not to download the program they wanted her to.

Have her Change all her passwords. Run an antivirus and malware. I wouldn't be to worried.

 

[Calibuilt99]

Cool, thanks guys