My monitor doesnt detect my new XFX RX580, ESD damaged?

[DavidMagnerot]

Hello friends and proffessionals.

So i ordered a new AMD XFX RX580 GTR-S Black Edition last week, got it 2 days later. I plug in my DVI cable from my monitor but the graphics card doesnt give out any signal/picture at all although all the fans are spinning and the LED lights work.
I have plugged it in correctly.
This is what i've tested so far, switching RAM sticks, switching monitor (from BenQ to ASUS), switching back to the old graphics card(XFX R9 280X, still works), updated BIOS to latest version.
Now all i can think of is blaming myself, cause im not sure i had my ESD connected to the case through the whole process of installing etc.
So im thinking its ESD damaged, is it possible that it is? Or was it damaged from the beginning? (Factory, delivery?)

Specs:
CPU - i7- 4770k
Motherboard - MSI Z87-G43 GAMING (Maybe outdated? Cant handle newer graphics cards? Last bios update from 2015)
RAM - HyperX Fury 16GB (2x8GB) DDR3
Some odd psu - SFC 630W (Maybe a cheap and bad psu?)
Old graphics card - AMD XFX R9 280X
New graphics card - AMD XFX RX 580 GTR-S Black Edition
Water cooling - Corsair Hydro H100i
Fan controller
4 external USB ports, 2 of them are 3.0
Two 120mm fans
SSD - Samsung 850EVO 120GB
HDD - Samsung HD204UI 2TB

Thanks in advance.
My English is not the best.

 

[superninja12]

calm noting is wrong.

plug the cdmi cable into your motherboard.

unistall your old amd drivers.
install the new amd drivers for the rx 580.

plug the cable into the gpu C:

 

[DavidMagnerot]

calm noting is wrong.

plug the cdmi cable into your motherboard.

unistall your old amd drivers.
install the new amd drivers for the rx 580.

plug the cable into the gpu C:

Hi Superninja12, thanks for answering. I have tried this aswell. Didn't work 🙁

 

[superninja12]

update the bios.

 

[DavidMagnerot]

update the bios.

Like i said in the post message, i have done that aswell 🙁

 

[superninja12]

than youre doing something weird, have you instealled the onbaord graphics?

 

[DavidMagnerot]

than youre doing something weird, have you instealled the onbaord graphics?

I dont really know what you mean, i have uninstalled the old drivers with DDU using the integrated graphics (Intel HD graphics) then installing the RX580, still not getting any detection whatsoever, and if im checking the board explorer in bios it doesnt even detect the graphics card in the 16x PCI E slot.

 

[superninja12]

than im quite sure its nto all the way pushed in.

 

[dotas1]

What do you mean ESD? The power supply?

I think that you have a faulty GPU that has nothing to do with you doing something wrong. RMA it if possible.

 

[DavidMagnerot]

than im quite sure its nto all the way pushed in.

So you do not think that its ESD damaged? the graphics card i mean.

 

[DavidMagnerot]

What do you mean ESD? The power supply?

I think that you have a faulty GPU that has nothing to do with you doing something wrong. RMA it if possible.

I mean that the new graphics card is ESD damaged, i dont know the symptoms of an ESD damaged gpu.
Okay thanks, i was thinking so too.. i have spoken to the support where i bought it from. They said they would take it in again and look at it. Hope i didnt break anything.

Thanks for answering and trying to help!