My month old laptop is performing a lot worse than the one I got rid of

[Tom Dyal]

I switched from the Lenovo Y410p to the Lenovo Y50 after an unfortunate accident. I had extra money so I decided to get an upgrade. But when I try to play games on the new Y50, it performs a lot worse than the old one. Such as game freezing, entire system freezing, low fps at times in game, and weak wifi connection (I've had to restart at least 6 times today because the entire system froze). Some people say the fps problem was from the resolution change (the Y50 has a bigger screen) but when I change it, it really does nothing. As for the constant freezing, it is a new laptop so overheating from dust blockage shouldn't be that big of an issue. This never used to happen with my old one. Can anyone help, or did I just make a bad choice for my new laptop?

 

[TomDyal]

So I should I just download all those drivers unto a usb and put them on my laptop because I can't connect to the internet?

 

[TomDyal]

Oh and i'm writing this from my home pc not my laptop. Just to clear confusion.

 

[Darkbreeze]

No, for the wireless adapter you only need to install one driver.


Do you know whether your unit has the Intel wireless adapter or one of the other possible adapters?


If the laptop is connected via Ethernet, you can also go into Control panel, Device manager, double click on the Network adapters and then find the device (Which likely is already remarked by a question mark or exclamation point) for your wireless connection.


Right click on that device, (Might also not be listed under network adapters yet) and select update driver software, and then update automatically. You should actually be able to do this for any of the remarked devices listed, one by one. You'll need to be connected to the internet via your Ethernet cable though for this to work.

If it doesn't find a driver or if you know which brand of adapter you have, you can simply download the driver, or download them both, from the two drives I listed above, to a USB or flash drive, plug it into your laptop and run the driver installer. If one of them fails to install because it says it's the wrong device or it doesn't enable the wireless, try the other one.

 

[TomDyal]

Ok well it turns out my wireless adapter is fine. But it just needed to connect to Ethernet for a little while and then when I unplugged it I was able to connect back to the internet.

 

[Darkbreeze]

Windows probably automatically updated the driver via windows automatic updates, using your Ethernet connection.

 

[TomDyal]

Ok so 2 more questions. Should I install all of the drivers I see on the Lenovo product page? Also I still seem to be doing the " tabbing in the middle of typing" It seems like I'm hitting ctrl+t but I don't feel like i'm hitting ctrl. That worries me a bit because it is still there after the clean install.

 

[Darkbreeze]

Install this driver by downloading it from this link and running the application, and see if it still does it:

http://download.lenovo.com/consumer/mobiles/49tp02ww.exe

 

[TomDyal]

Yeah I just installed that one, and it still does it

 

[Darkbreeze]

Then my only thought is that there must be an issue with either the touchpad or keyboard. I guess an RMA might be the only option if this can't be resolved. Dang it.

There is a BIOS update available for it, did you ever update to the recent BIOS, I can't remember.

http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-touch-notebook-lenovo/downloads/DS100998

 

[TomDyal]

So the best bet is just to send it back and get a new one? Because I tried looking up the problem and I saw someone just sent it back and never had the problem happen again.

 

[Darkbreeze]

If there is a hardware problem, as with a faulty keyboard or touchpad, there's not much you can, or should, do, considering it's still under warranty and replacing those components yourself would be costly and also void the warranty. I'm sorry we could not correct the issue Tom. I honestly tried my best to save you the hassle.

 

[TomDyal]

Also when I try to do the BIOS update it says " The version of the ROM file is the same as the BIOS "

 

[TomDyal]

Oh and no worries, sending it back won't be a problem. You gave me the best help anyone has ever given me on the internet. Is there anything that I can do for you like recommend you or give you a good review?

 

[Darkbreeze]

Just click on one of my replies that you felt was the most helpul as the solution. That's about all. I'm just sorry we couldn't resolve the issue. I too did a little checking, and it seems there is a recurring them with the keyboard issue on some of these laptops. Replacement keyboards or newer units that have the replacement keyboard, or something to that effect, seems to be an end resolution to the problem as you say.

The unit DID do this same thing with the keyboard prior to the reinstall of the OS right?

 

[TomDyal]

Yes it did.

 

[Darkbreeze]

Ok, well, while that's not GOOD to hear, I'm glad it wasn't a NEW symptom. Heh. Good luck with the warranty and if you should ever need assistance again, don't hesitate to ask Tom. Take care.

 

[TomDyal]

Well I haven't sent back my laptop yet to get a new one but after the clean install of the OS I have noticed that the internet is running insanely slow. Like to the point where it is unusable. Did I do something wrong or is it because I could't figure out how to install the PCI device or the unknown device ?

 

[TomDyal]

You probably don't even track this thread anymore but I was just really wanting to know before I got my new one because I wanted to do a clean install on there and I don't want to mess anything up.

 

[Darkbreeze]

As I said before, you should install all the relevant drivers from the product page I linked to above. Are you connecting via wireless? Did you ever go into the device manager and determine WHICH brand of wireless adapter is installed? Having the CORRECT wireless adapter driver installed can make ALL the difference in the world. Go into device manager, open network adapters and tell me what is listed there. Also tell me how many devices are remarked by a symbol next to them and exactly what they say.

 

[Tom Dyal]

Well here is a screenshot of it

 

[Darkbreeze]

If you didn't already, install this driver now:

http://download.lenovo.com/consumer/mobiles/49iw02ww.exe


In fact, I'd recommend you download and install each of these. Download them all to a new folder on your desktop, or wherever you like to download to, and then one at a time, install them. Install one, reboot, install the next, reboot, until they are all installed. Don't worry if it's a driver for a device that would seem to already have the drivers installed. These are the recommended drivers and if one of the drivers on your system is newer or better, the system will let you know and you can cancel the installation for that driver.

Bluetooth: http://download.lenovo.com/consumer/mobiles/49bt02ww.exe

Camera: http://download.lenovo.com/consumer/mobiles/49ca02ww.exe

Motherboard chipset: http://download.lenovo.com/consumer/mobiles/49cs01ww.exe

Intel rapid storage: http://download.lenovo.com/consumer/mobiles/49rs03ww.exe

Intel USB 3.0: http://support.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-y-series-laptops/y50-70-touch-notebook-lenovo/downloads/DS101646

Lenovo energy management: http://download.lenovo.com/consumer/mobiles/49em02ww.exe

Realtek audio: http://download.lenovo.com/consumer/mobiles/49ra01ww.exe

Realtek card reader: http://download.lenovo.com/consumer/mobiles/49rc01ww.exe

Touchpad driver: http://download.lenovo.com/consumer/mobiles/49tp02ww.exe

Realtek LAN driver: http://download.lenovo.com/consumer/mobiles/49la01ww.exe

and don't forget to install the first one above, which is for the wireless.