My moto g first gen hasn't received the lollipop update yet! whyyy

[shadomaster]

Moto g first gen still rocking kit kat. Ive checked and it still says my phone is up to date. Please help.

 

[canadianvice]

Usually, your carrier will have some role in if the updates get pushed.

As an example in Canada, there are two main groups of carriers, AWS, and Other (I don't know the name). AWS carriers service a miniscule minority of Canadians, but the handsets they sell require different radios and therefore different software to run. So companies push out the "Other" carriers' update first because it's more efficient.

Some carriers are horrific for holding up the process, I've read this of Verizon before. Basically, your carrier may not have any direct control over the update, but depending on their standing and the sort of changes that need to be made to accomodate their networks, the update will be delayed if it's not a priority (usually in terms of customers).

You should try getting on wifi and make sure to use the software (I think there's a special program Motorola has vs. the Settings menu - check the apps) because I think they put a block in place to make sure the update was stable before release (it was bricking phones months ago) but you probably have to opt directly into it if that makes sense.

 

[shadomaster]

Usually, your carrier will have some role in if the updates get pushed.

As an example in Canada, there are two main groups of carriers, AWS, and Other (I don't know the name). AWS carriers service a miniscule minority of Canadians, but the handsets they sell require different radios and therefore different software to run. So companies push out the "Other" carriers' update first because it's more efficient.

Some carriers are horrific for holding up the process, I've read this of Verizon before. Basically, your carrier may not have any direct control over the update, but depending on their standing and the sort of changes that need to be made to accomodate their networks, the update will be delayed if it's not a priority (usually in terms of customers).

You should try getting on wifi and make sure to use the software (I think there's a special program Motorola has vs. the Settings menu - check the apps) because I think they put a block in place to make sure the update was stable before release (it was bricking phones months ago) but you probably have to opt directly into it if that makes sense.

I've tried connecting to wifi and checking for updates but it still doesn't work

 

[canadianvice]

Usually, your carrier will have some role in if the updates get pushed.

As an example in Canada, there are two main groups of carriers, AWS, and Other (I don't know the name). AWS carriers service a miniscule minority of Canadians, but the handsets they sell require different radios and therefore different software to run. So companies push out the "Other" carriers' update first because it's more efficient.

Some carriers are horrific for holding up the process, I've read this of Verizon before. Basically, your carrier may not have any direct control over the update, but depending on their standing and the sort of changes that need to be made to accomodate their networks, the update will be delayed if it's not a priority (usually in terms of customers).

You should try getting on wifi and make sure to use the software (I think there's a special program Motorola has vs. the Settings menu - check the apps) because I think they put a block in place to make sure the update was stable before release (it was bricking phones months ago) but you probably have to opt directly into it if that makes sense.

I've tried connecting to wifi and checking for updates but it still doesn't work

Have you used the motorola made updater app, or the settings? If not, try the one you haven't used, and barring that, contact your cellular carrier on social media and they can at least tell you if the update is out for your handset model yet.

The manu makes the update, but your carrier pushes it. Sometimes they're really bad for that, and sometimes they don't want to at all.