Question My natve resolution is lower than advertised

[Major Miles]

So i just bought this 3840x2160 monitor for my desktop and its saying its native resolution is at 1920x1080 despite what is advertised and im using a nvidea 3080ti

heres the monitor
https://www.amazon.com/gp/product/B08BCRYS6B/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1

 

[JohnBonhamsGhost]

does the OSD menu have an option for setting the resolution?
some displays need to be setup internally to initiate their rated specs.

are you using the monitor's included cable?

is the monitor recognized in Device Manager by name or by "Generic PnP Monitor"?

have you checked the manufacturer's product support pages for drivers?

 

[bignastyid]

Where are you setting the resolution? Nvidia control panel or Windows display settings? What cable are you using?

 

[Major Miles]

does the OSD menu have an option for setting the resolution?
some displays need to be setup internally to initiate their rated specs.

are you using the monitor's included cable?

is the monitor recognized in Device Manager by name or by "Generic PnP Monitor"?

have you checked the manufacturer's product support pages for drivers?

ive tried using a 4k cable and the one that came with it and that didn't change anything but it is labeled as "Generic PnP Monitor"

 

[Major Miles]

Where are you setting the resolution? Nvidia control panel or Windows display settings? What cable are you using?

I've tried both, I even tried to force it into a higher resolution and it made it super blurry

 

[Major Miles]

I've tried both, I even tried to force it into a higher resolution and it made it super blurry

also after looking at the manual online it confirmed it’s supposed to be at the higher resolution. But the paper it came with says the recommended resolution is 1920x1080. So I checked the model number to see if I was sent the wrong one but it’s not? So I have conflicting information here

 

[JohnBonhamsGhost]

it is labeled as "Generic PnP Monitor"

have you checked the manufacturer's product support pages for drivers?

the paper it came with says the recommended resolution is 1920x1080

post a copy of this paper.

and contact LG support.

 

[Major Miles]

post a copy of this paper.

and contact LG support.

ok ok so the paper it comes with says it’s a different model (24GN650) but the sticker on the actual monitor says it’s a 27GN950 which is supposed to have the higher resolution. So I don’t know what is going on here

 

[Major Miles]

ok ok so the paper it comes with says it’s a different model (24GN650) but the sticker on the actual monitor says it’s a 27GN950 which is supposed to have the higher resolution. So I don’t know wtf is going on here

Also support isn’t available to talk to anyone due to corona apparently.

 

[bignastyid]

Have you measured the monitor to make sure someone didn't swap stickers?

 

[JohnBonhamsGhost]

the paper it comes with says it’s a different model (24GN650) but the sticker on the actual monitor says it’s a 27GN950

sounds like someone at Amazon may be reselling items and has either intentionally or accidentally swapped serial stickers.
i seriously would hope that LG QC wouldn't make this type of mistake.

maybe they are doing 3rd party refurbishing\recertification\repackaging and made a mistake between two models or maybe they are just a scammer.

contact Amazon and return the thing.

 

[Major Miles]

sounds like someone at Amazon may be reselling items and has either intentionally or accidentally swapped serial stickers.
i seriously would hope that LG QC wouldn't make this type of mistake.

maybe they are doing 3rd party refurbishing\recertification\repackaging and made a mistake between two models or maybe they are just a scammer.

contact Amazon and return the thing.

ok so, I managed to call customer support, and when I plugged in my console I’m getting the advertised resolution at 60hrz. So apparently it’s an issue with my computer? I’m using a brand new computer I built a few weeks ago with a 3080ti which definitely supports 4K so now what.

 

[Major Miles]

sounds like someone at Amazon may be reselling items and has either intentionally or accidentally swapped serial stickers.
i seriously would hope that LG QC wouldn't make this type of mistake.

maybe they are doing 3rd party refurbishing\recertification\repackaging and made a mistake between two models or maybe they are just a scammer.

contact Amazon and return the thing.

Also, I have an older monitor that can put out 3840 resolution but its max its 30hrz which is why I wanted a new one. and when I tried to manually put the resolution and refresh rate to the advertised it said the display does not support that.

 

[bignastyid]

Are you using a displayport or HDMI cable?

 

[Major Miles]

Are you using a displayport or HDMI cable?

I’ve tried both with what came in the box with the display cord and 4K hdmi and display cords.

 

[JohnBonhamsGhost]

and you still haven't mentioned if you've searched the LG product support pages for available Windows drivers.

 

[Major Miles]

I

and you still haven't mentioned if you've searched the LG product support pages for available Windows drivers.

sorry about that, yea I did but it says that the monitor is PnP so it requires no additional setup. It’s looking like this is an issue with my PC somehow

 

[JohnBonhamsGhost]

one easy troubleshoot to attempt;
find a different 4K TV or monitor and see if your system recognizes it correctly.

 

[Major Miles]

one easy troubleshoot to attempt;
find a different 4K TV or monitor and see if your system recognizes it correctly.

Well I plugged it into my 4K TV and that had no issues so I guess it’s the monitor? But when I plugged my PS5 into the monitor that also worked?

 

[JohnBonhamsGhost]

have you checked the manufacturer's product support pages for drivers?

I did but it says that the monitor is PnP so it requires no additional setup.

obviously you didn't because it has specific Windows 10 drivers available for download and other utilities for screen control available.

and nowhere in it's Support section does it state that it is just plug-n-play.

 

[Major Miles]

obviously you didn't because it has specific Windows 10 drivers available for download and other utilities for screen control available.

and nowhere in it's Support section does it state that it is just plug-n-play.

in the manual it says it’s PnP. I must of misunderstood or something let me see if this works sorry for my inexperience.

 

[JohnBonhamsGhost]

I must of misunderstood or something

the manufacturer's product web page's support section has a Software & Firmware downloads page available where you can find the LG Win10 drivers and utilities.

 

[Major Miles]

Ok so after downloading the drivers and everything else all that did was give me more options like RGB and Gamma, stuff like that. Which is super nice but the main problem still persists.